The Financial OS for accounting firms and business owners
Team Lead, Onboarding & Implementation – Expertise Comptable
Location
France
Posted
22 days ago
Salary
0
Seniority
Senior
Job Description
Team Lead, Onboarding & Implementation – Expertise Comptable
Pennylane
• Capacité à gérer une équipe de 8 personnes et continuer à la faire grandir : recrutement, coaching, développement, évaluations… • Répartir la charge et gérer les priorités en collaboration avec les différentes interfaces (Project Manager, Partner Solution Architect, AE, Education) • Créer une culture d‘équipe performante (ramp-up d’un collaborateur, respect des délais avec les clients, satisfaction cabinet…) • Suivre les KPIs clés de l’équipe et les faire évoluer en fonction des missions de l’équipe • Piloter le pipe de projets de migration : priorisation, allocation de ressources, deadlines • Assurer qualité de service et satisfaction client • Gérer les escalades et situations complexes • Etre force de proposition auprès des équipes Ops pour optimiser nos process (Salesforce, parcours de migration, pilotage de la migration “suivie”…) • Suivre et piloter le lancement d’une nouvelle offre de services auprès de plus petits cabinets (”migration suivie“) • Connaître l’environnement comptable afin de prendre des décisions en adéquation avec les problématiques rencontrées par nos clients (cabinets comptables) • Justifier d’un réel intérêt pour les outils informatiques et logiciels afin de comprendre au mieux nos interactions au quotidien avec nos partenaires en interne et externes • Être en veille constante sur les possibilités offertes par notre domaine d’activité et les opportunités de croissance • Coordonner avec PSA, Project Manager, Product, Training, Ops • Porter la voix de l’équipe PSS - Medium accounts dans l'organisation
Job Requirements
- De formation comptable (IUT GEA, BTS CGO, DCG, DSCG, Master CCA)
- Expériences en cabinet d’expertise comptable, idéalement avec des migrations antérieures
- Management d’équipe dans un cadre d’exigence et de delivery projet
- Capacité à construire et suivre des KPIs de production
- Esprit méthodique et structuré, attention portée au respect des délais
- Anglais Niveau A2
Benefits
- Une mutuelle parmi les meilleures sur le marché (Alan Blue et Alan Mind)
- Des tickets restaurants (Carte Swile)
- Entre 6 et 12 jours de RTT supplémentaires aux 5 semaines de congés payés
- Un budget dédié chaque mois pour tous nos Pennylaners, favorisant le travail depuis la maison ou en espace de coworking
- Une facilité d’accès à nos bureaux, situés à quelques minutes de Saint Lazare en plein cœur de Paris
- Une enveloppe de BSPCE
- Un accès à 8000 salles de sport partout en France et plus de 300 activités de bien-être via notre partenaire Gymlib
- Un Mac
- Nous pratiquons de nombreux sports ensemble et avons à cœur de nous réunir régulièrement autour d’événements d’entreprise tels que les Tech Days (qui permettent aux Pennylaners en remote de se réunir tous les 3 mois) ou notre séminaire d’entreprise qui a lieu une fois par an, et qui favorise de grands moments de cohésion pour toutes et tous.
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