Role Description The Program Manager for Process Improvement & Change Management plays a crucial role in driving organizational efficiency, standardizing processes, and ensuring successful adoption of new ways of working across the enterprise. Sitting within the Agile Center of Excellence, this role focuses on evaluating existing processes, identifying opportunities for improvement, leading change initiatives, and ensuring alignment with organizational strategy. The Program Manager partners closely with Scrum Masters, Product Owners, business leaders, and technology teams to enhance operational effectiveness and support the organization's transformation journey. - Lead process improvement initiatives across multiple teams and departments, leveraging Lean, Agile, and continuous improvement methodologies. - Assess current-state workflows to identify inefficiencies, pain points, and improvement opportunities; develop and implement optimized future-state processes. - Partner closely with Scrum Masters and Product Owners to ensure new processes, tools, and change initiatives integrate seamlessly into agile delivery workflows. - Guide Scrum Masters and Product Owners in adopting and operationalizing improved processes, ensuring alignment with team needs and agile ways of working. - Design, execute, and monitor change management strategies, ensuring smooth adoption of new processes, tools, and practices. - Collaborate with stakeholders, leaders, and teams to understand business needs, align on objectives, and prioritize improvement programs. - Facilitate workshops, training, and working sessions to build process, change management, and continuous improvement capabilities across the organization. - Develop and maintain standardized process documentation, frameworks, and best practices, ensuring consistency across teams. - Establish and track measurable outcomes using KPIs, OKRs, and other performance metrics to evaluate the impact of process and change initiatives. - Collaborate with the Agile Center of Excellence Lead to ensure that process improvements align with agile principles and organizational goals. - Promote a culture of adaptability, transparency, and continuous learning, empowering teams to actively participate in improvement efforts. - Champion communication plans and stakeholder strategies to support awareness, engagement, and sustained adoption of changes. Qualifications - BA or BS Degree in Business, Operations, Organizational Development, or a related field. - 5+ years of experience in process improvement, change management, program management, or a related discipline. - Proven success implementing large-scale process or change initiatives across diverse teams. - Certification in process or change methodologies (e.g., Lean Six Sigma, PROSCI) preferred. - Experience working within Agile transformation efforts is highly desirable. - Strong expertise in process improvement methodologies (Lean, Six Sigma, Kaizen) and organizational change management frameworks (e.g., PROSCI ADKAR). - Ability to collaborate effectively with Scrum Masters and Product Owners, understanding their roles in agile delivery and how process enhancements impact team execution. - Excellent facilitation, communication, and stakeholder engagement skills across both business and technical environments. - Analytical mindset with the ability to interpret data, identify trends, and drive decisions based on insights. - Demonstrated ability to drive continuous improvement and manage organizational change at scale. - Strong problem-solving skills with the ability to navigate ambiguity and develop structured solutions. - Solid understanding of Agile principles and the ability to incorporate agile thinking into process and change initiatives. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Lead coordination between engineering teams, consultants, contractors, owners, and clients to define project scope, document deviations, and align technical requirements. • Drive alignment of evolving owner and client inputs with design standards, budget targets, cash flow considerations, and early schedule milestones. • Own CDE completion along with BOD generation/deviation management. • Strong participation in Client contract/SLA reviews against the CDE and BOD. • Generate and own initial schedule for the project with other leadership teammates' input and track project deliverables, timelines, and key milestones. • Oversee review of precon/design documents, initial engineering-related analyses, bid packages, and preliminary schedules. • Generate and maintain precon budget until handover to development project management. • Integrate preconstruction management into early design, including conceptual budgeting, cost benchmarking, and risk identification. • Partner with procurement and commercial teams to review OFCI strategies and cost impacts. • Facilitate structured preconstruction and design alignment meetings. • Advise development and leadership teams on technical constraints, site limitations, cost drivers, and schedule risks. • Support QA/QC process to ensure deliverables are ready for execution. • Manage multiple concurrent projects while maintaining accountability for scope control and budget adherence.

Role Description The Care Transitions Clinical reports to the VP of Care Coordination and supports the Director of Care Transitions in proactively identifying patients potentially suitable for hospice care. This role tracks patients to ensure optimal continuity of care during their transition into our services. This position does not conduct patient assessments, care planning, or discharge planning. - Review medical records against nationally recognized clinical criteria guidelines under the oversight of the Director of Care Transitions (DCT) - Document and track patients within Gentiva systems and send referrals as directed by the DCT - Focus on placing patients in the right care setting at the right time - Collaborate closely with the Director of Care Transitions to ensure smooth patient transitions - Participate in special projects and perform other duties as assigned - Provide education regarding Home Health, Hospice, and Palliative Care services - Assist with clinical eligibility review for alternate services - Adhere to and participate in mandatory Company training, including HIPAA, Business Ethics, Compliance, and other policies and procedures - Review and follow all Company policies and procedures while promoting core values Qualifications - LPN or RN Nursing degree - At least 3 years of clinical home care and/or hospice experience - Nursing experience in post-acute care - Strong knowledge of Home Health, Hospice, and Palliative Care services - Excellent understanding of state and federal home health/hospice agency benefits, eligibility, regulations, conditions of participation, and compliance requirements - Excellent analytical, problem-solving, verbal, and interpersonal skills - Ability to learn and master information regarding locations and services - Strong time management skills - Fluency in English (reading, writing, speaking) - Reliable attendance and professionalism Requirements - Prior experience in a Care Transitions or patient navigation role (Preferred) - Familiarity with electronic medical record (EMR) systems (Preferred) - Additional certifications in post-acute care or care coordination (Preferred) - Experience with patient education or telephonic care coordination (Preferred) Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance (Full-Time) - Mileage Reimbursement or Fleet Vehicle Program (Full-Time) - Generous Paid Time Off + 7 Paid Holidays (Full-Time) - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) (Full-Time) - Education Support & Tuition Assistance (Full-Time) - Free Continuing Education Units (CEUs) (Full-Time) - Company-paid Life & Long-Term Disability Insurance (Full-Time) - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) (Full-Time)

Role Description AO Globe Life is hiring motivated, service-oriented professionals to join our growing remote team. This opportunity is ideal for individuals who want to build a long-term career in a structured, supportive environment while making a meaningful impact on the families we serve. With comprehensive training, pre-qualified client consultations, and a fully remote setup, you’ll be positioned to focus on professional growth and delivering strong client experiences from day one. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work-life balance - Pre-qualified client consultations provided — no cold outreach required - Comprehensive training and licensing support - Weekly direct deposit - Monthly and quarterly performance bonuses - Union representation through OPEIU Local 277 - Leadership development and advancement opportunities - Recognition programs and performance-based incentives - A stable organization with a 70+ year legacy of service What You’ll Do - Connect with individuals who have requested information about benefit programs - Understand client needs and provide clear, personalized guidance - Explain available coverage options in a professional, easy-to-understand manner - Support clients through the enrollment process and provide follow-up communication - Assist existing clients with updates, reviews, and general support - Maintain accurate digital records and ensure compliance standards - Participate in training sessions, mentorship programs, and team collaboration Who Thrives in This Role - Strong communicators who enjoy working with people - Self-motivated professionals comfortable working independently - Organized individuals who can manage schedules and tasks effectively - Candidates confident using Zoom and digital platforms - Individuals open to coaching, mentorship, and continuous development - Customer service or client-facing experience is helpful but not required Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States - Eligible to obtain a Life Insurance License (licensing support provided) Company Description For more than 70 years, AO Globe Life has served working families, veterans, and union members by providing supplemental benefits that support long-term financial security. Our organization is built on integrity, service, and strong relationships—both with our clients and our team. Apply today to begin building a flexible, purpose-driven career with long-term growth potential.