Gentiva

Triage Coordinator Location: North Carolina, United States Remote Job Description: Overview Expand Access. Coordinate Care. Support Patients. The Triage Coordinator plays a vital role in supporting after-hours patient care by managing calls related to durable medical equipment (DME), escalating visit needs, and scheduling field nurse visits. Reporting to the Telephonic Triage Manager, this position coordinates care activities outside regular branch business hours (nights and weekends), working closely with triage clinicians, branch staff, and leadership to ensure timely delivery of healthcare services that improve patient outcomes. Essential Functions of Position: - Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends. - Facilitate timely and appropriate healthcare service delivery outside normal business hours, including care coordination and communication regarding medical needs. - Support the Centralized Triage process by collaborating with triage nurses and branch staff to address immediate patient needs and follow-up care. - Serve as a liaison between the Company, patients, and families to provide compassionate and effective communication. - Collaborate with the treatment team to ensure continuity of care and meet patient satisfaction goals. - Assist in implementing program objectives and maintaining department performance standards. - Maintain accurate, non-clinical records and data entry in compliance with regulatory requirements. - Use multiple computer systems such as CareXM, HCHB, and Microsoft Office for documentation and communication. About You Specialized Knowledge/Skills: - Experience in a healthcare call center or related healthcare environment. - Strong computer proficiency including CareXM, HCHB, Microsoft Office Suite. - Exceptional phone communication skills with empathy and professionalism. - Excellent organizational skills and attention to detail. - Ability to multitask and prioritize effectively in a fast-paced environment. - Good analytical and problem-solving abilities. - Ability to work independently and collaboratively in a team setting. - Knowledge of home health, hospice, and palliative care services preferred. Education/Experience: - Associate degree preferred. - Minimum 1 year of experience in healthcare or healthcare call center roles. - Reliable high-speed internet (minimum 50 Mbps download and 20 Mbps upload) required for remote work-satellite internet not accepted. Training/Equipment: - Proficiency with Microsoft Office Suite and the ability to learn new technology systems quickly. - Strong phone and multitasking skills required. We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Join our team to help coordinate after-hours care that truly makes a difference. Apply now to become a critical part of our triage team supporting patients, families, and clinicians with compassionate and efficient care delivery. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace ReqID: 2026-137779 Category: Branch Admin and Clerical Position Type: Full-Time Company: Gentiva Hospice

Role Description The Care Transitions Clinical reports to the VP of Care Coordination and supports the Director of Care Transitions in proactively identifying patients potentially suitable for hospice care. This role tracks patients to ensure optimal continuity of care during their transition into our services. This position does not conduct patient assessments, care planning, or discharge planning. - Review medical records against nationally recognized clinical criteria guidelines under the oversight of the Director of Care Transitions (DCT) - Document and track patients within Gentiva systems and send referrals as directed by the DCT - Focus on placing patients in the right care setting at the right time - Collaborate closely with the Director of Care Transitions to ensure smooth patient transitions - Participate in special projects and perform other duties as assigned - Provide education regarding Home Health, Hospice, and Palliative Care services - Assist with clinical eligibility review for alternate services - Adhere to and participate in mandatory Company training, including HIPAA, Business Ethics, Compliance, and other policies and procedures - Review and follow all Company policies and procedures while promoting core values Qualifications - LPN or RN Nursing degree - At least 3 years of clinical home care and/or hospice experience - Nursing experience in post-acute care - Strong knowledge of Home Health, Hospice, and Palliative Care services - Excellent understanding of state and federal home health/hospice agency benefits, eligibility, regulations, conditions of participation, and compliance requirements - Excellent analytical, problem-solving, verbal, and interpersonal skills - Ability to learn and master information regarding locations and services - Strong time management skills - Fluency in English (reading, writing, speaking) - Reliable attendance and professionalism Requirements - Prior experience in a Care Transitions or patient navigation role (Preferred) - Familiarity with electronic medical record (EMR) systems (Preferred) - Additional certifications in post-acute care or care coordination (Preferred) - Experience with patient education or telephonic care coordination (Preferred) Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance (Full-Time) - Mileage Reimbursement or Fleet Vehicle Program (Full-Time) - Generous Paid Time Off + 7 Paid Holidays (Full-Time) - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) (Full-Time) - Education Support & Tuition Assistance (Full-Time) - Free Continuing Education Units (CEUs) (Full-Time) - Company-paid Life & Long-Term Disability Insurance (Full-Time) - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) (Full-Time)

Title: Telephonic Triage Nurse Location: Mooresville United States Job Description: Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicatedTelephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home-literally. About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. We have part-time weekend shifts available. Key Responsibilities: - Receive and respond to calls for assigned hospice service areas - Prioritize urgent needs and assess callers' symptoms to guide care decisions - Assign on-call staff or provide treatment guidance per Plan of Care - Provide education, emotional support, and continuity of care - Collaborate with the interdisciplinary team to manage symptoms and avoid crises - Document all calls accurately in electronic medical record systems - Promote patient/family choices and quality of life at end of life - Participate in Quality Assessment and Performance Improvement programs - Maintain professional and compassionate communication with all stakeholders - Provide triage coverage for multi-state/multi-agency network About You Qualifications: - Graduate of an accredited nursing program - Current Registered Nurse (RN) license in a NLC Compact State - Three (3) years of clinical nursing experience - At least two (2) years of experience in hospice, oncology, long-term care, or home health - Bachelor's degree in nursing (BSN) preferred - Prior experience in telephone triage strongly preferred - Proficiency in EMR systems and Microsoft Office Suite - Current CPR certification, valid driver's license, and automobile insurance Work From Home Requirements: - Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) - Dedicated, quiet workspace - Comfortable wearing a headset up to 12 hours - Ability to navigate multiple computer screens (dual monitors + laptop) - Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: - Deep knowledge of hospice care and end-of-life needs - Strong patient assessment and communication skills - Ability to remain calm, clear, and compassionate in emotional or urgent situations - Adaptable, dependable, and solutions-focused - Strong documentation and time management capabilities - Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most? Apply now and bring your nursing skills home. Make every call count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace ReqID: 2026-136063 Category: Corporate Position Type: Part-Time Company: Gentiva Hospice

Overview Guide Patients. Support Families. Navigate Post-Acute Care. We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria. As a Care Coordinator – Non Clinical, You Will: - Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care - Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources - Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions - Handle a variety of customer issues, including location lookup, directions, and complaints - Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status - Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met - Review and adhere to all company policies and procedures - Participate in special projects and perform other duties as assigned About You Qualifications – What You'll Bring: - Call center experience in a healthcare setting - Outstanding computer skills and ability to quickly learn and master information related to locations and services - Excellent verbal and interpersonal communication skills with empathy and professionalism - Strong customer service focus - Effective time management and organizational skills - Strong analytical and problem-solving abilities - Minimum of 1 year of experience in a healthcare-related field or healthcare call center - High-speed internet connection required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable) Preferred Qualifications (Not Required): - Associate degree - Additional healthcare call center experience - Previous experience with Gentiva services or other hospice/home health organizations - Knowledge of home health, hospice, and palliative care services We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): • Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to help guide patients and families through post-acute care navigation and support high-quality outcomes. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. About the Role:The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Part time shift, no benefits. Sunday Monday Tuesday Wednesday Thursday Friday Saturday11a-730p 5p-130a 10a-630p Key Responsibilities: - Receive and respond to calls for assigned hospice service areas - Prioritize urgent needs and assess callers’ symptoms to guide care decisions - Assign on-call staff or provide treatment guidance per Plan of Care - Provide education, emotional support, and continuity of care - Collaborate with the interdisciplinary team to manage symptoms and avoid crises - Document all calls accurately in electronic medical record systems - Promote patient/family choices and quality of life at end of life - Participate in Quality Assessment and Performance Improvement programs - Maintain professional and compassionate communication with all stakeholders - Provide triage coverage for multi-state/multi-agency network About You Qualifications: - Graduate of an accredited nursing program - Current Registered Nurse (RN) license in a NLC Compact State - Three (3) years of clinical nursing experience - At least two (2) years of experience in hospice, oncology, long-term care, or home health - Bachelor’s degree in nursing (BSN) preferred - Prior experience in telephone triage strongly preferred - Proficiency in EMR systems and Microsoft Office Suite - Current CPR certification, valid driver’s license, and automobile insurance Work From Home Requirements: - Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) - Dedicated, quiet workspace - Comfortable wearing a headset up to 12 hours - Ability to navigate multiple computer screens (dual monitors + laptop) - Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: - Deep knowledge of hospice care and end-of-life needs - Strong patient assessment and communication skills - Ability to remain calm, clear, and compassionate in emotional or urgent situations - Adaptable, dependable, and solutions-focused - Strong documentation and time management capabilities - Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most?Apply now and bring your nursing skills home. Make every call count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Resolve EMR Issues. Educate End Users. Implement System Updates. The Enterprise EMR Solutions Specialist’s primary responsibility is to work with company employees, leaders, and vendor partners to resolve Homecare Homebase Office Operations functions. This role manages process questions, specialized access requests, and system issues. You will utilize system knowledge, experience, and documentation to educate end users to reduce recurrent issues and implement direct system updates to support resolution and large-scale process changes. As an Enterprise EMR Solutions Specialist, You Will: - Provide remote resolution for all Homecare Homebase and Office Operation process questions, specialized access requests, and system issues. - Manage a work queue with minimal supervision using ServiceNow help desk software, identifying and troubleshooting complex issues independently. - Search internal and external documentation to resolve end user or system-generated issues and ensure adherence to company guidelines and policy. - Escalate problems and report anomalies to senior staff in a timely and efficient manner. - Monitor critical situations and software bugs, alerting senior staff when necessary. - Facilitate communication with EMR vendor(s) on resolution, as requested. - Identify potential write-offs and coordinate with revenue cycle and branch leadership on necessary steps to resolution. - Contribute to departmental process changes and documentation. - Provide analysis of identified workflows in the EMR environment and properly diagnose key problems to discover improvement opportunities. - Execute large-scale process changes within the EMR, including building, testing, validating, and maintaining applications to conform to desired workflows. - Utilize system knowledge, experience, and documentation to educate end-users on proper application use to prevent repeat errors. - Collaborate with relevant super users and management in the design and development of role-based training programs to support the workflow to be implemented. - Manage assigned special projects as requested. About You Qualifications – What You’ll Bring: - 3+ years of experience in hospice and/or home health fields. - 1-2 years of Homecare Homebase experience required. - Experience in planning, leading, and directing complex operational initiatives. - Knowledge of Hospice and Home Health rules, regulations, and CoPs. - Ability to work independently or as a member of a team. - Excellent analytical, problem-solving, and decision-making skills. - Strong communication, interpersonal, and leadership abilities. - Detail- and deadline-oriented with the ability to prioritize and multi-task. - Ability to follow written processes and adapt to changes in the work environment. - Ability to manage competing demands and perform effectively amid frequent change, delays, or unexpected events. Preferred Qualifications (Not Required): - Bachelors Degree - Prior experience with large-scale EMR process change implementations. - Experience developing role-based end-user training programs. We Offer Benefits for All Associates (Full-Time & Per Diem): • Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance• Generous Paid Time Off + 7 Paid Holidays• Company-paid Life & Long-Term Disability Insurance• Mileage Reimbursement or Fleet Vehicle Program• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today and help support operational and EMR initiatives that improve workflows and end-user experience. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Guide Patients. Support Families. Navigate Post-Acute Care. We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria. As a Care Coordinator – Non Clinical, You Will: - Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care - Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources - Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions - Handle a variety of customer issues, including location lookup, directions, and complaints - Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status - Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met - Review and adhere to all company policies and procedures - Participate in special projects and perform other duties as assigned The shift is: Thur: 10:00am - 6:30 pm Fri: 3:30pm -12:00am Sat: 8:00pm - 8:30am Sun: 8:00pm - 8:30am Essential Functions This is a work from home position. To support operational needs and business hours, candidates should reside in one of these states: Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas or Virginia. About You Qualifications – What You'll Bring: - Call center experience in a healthcare setting - Outstanding computer skills and ability to quickly learn and master information related to locations and services - Excellent verbal and interpersonal communication skills with empathy and professionalism - Strong customer service focus - Effective time management and organizational skills - Strong analytical and problem-solving abilities - Minimum of 1 year of experience in a healthcare-related field or healthcare call center - High-speed internet connection required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable) Preferred Qualifications (Not Required): - Associate degree - Additional healthcare call center experience - Previous experience with Gentiva services or other hospice/home health organizations - Knowledge of home health, hospice, and palliative care services We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): • Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to help guide patients and families through post-acute care navigation and support high-quality outcomes. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Optimize End-User Technology. Enhance Productivity. Deliver IT Excellence. As an IT End User Compute Engineer, you will be responsible for managing, optimizing, and modernizing end-user computing environments within our organization. Your primary focus will be on ensuring the reliability, security, and efficiency of a diverse range of endpoints, including desktops, laptops, thin clients, and mobile devices. You will work closely with IT teams and stakeholders to implement and support "Modern Management" technologies that enhance user productivity and satisfaction. About you: - Experience: Minimum of 3–5 years in IT, with a specialized focus on end-user computing and technical support. - Technical Breadth: Comfortable managing and troubleshooting Windows 11, Linux, macOS, Android, and iOS endpoints. - Endpoint Management: Expert-level experience with "Modern Management" of EUC endpoints, specifically utilizing Microsoft Intune and Autopilot for seamless device configuration. - Virtualization: Deep knowledge of virtual desktop infrastructure (VDI) technologies, including Microsoft Azure Virtual Desktop (AVD) and Omnissa Horizon. - Thin Client Management: Experience managing and optimizing IGEL OS or HP ThinPro Linux Thin Clients. - Automation & Scripting: Strong scripting skills in PowerShell, Python, or Bash to automate repetitive tasks and deployments. - Application Delivery: Proven experience in packaging and deploying software applications across a distributed fleet. - Security Mindset: Familiarity with desktop security best practices and endpoint protection solutions. - Soft Skills: Enjoys working in a team-oriented environment, possesses an interest in working with AI tools, and is comfortable presenting changes or technical achievements to stakeholders. - Growth: A strong commitment to continuous learning and staying updated on emerging technologies. General Duties & Responsibilities - Deploy, configure, and maintain a multi-platform fleet of systems for end-users. - Install, update, and troubleshoot complex software applications and operating systems. - Monitor and optimize system performance, security, and reliability across physical and virtual environments. - Provide high-level technical support and assistance to end-users via helpdesk tickets, email, or phone. - Collaborate with IT teams to implement and support endpoint management and automation solutions. - Demonstrate flexible and efficient time management and the ability to prioritize a complex workload. - Conduct user training and create technical documentation to support evolving end-user computing environments. - Participate in working groups, staff meetings, and committees to represent EUC interests. - Recommend innovative approaches for continual improvements to policies, procedures, and documentation. - Consistently promote the company’s core values. This is a work from home position. To support operational needs and business hours, candidates should reside in one of these states: Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas or Virginia. Essential Functions Essential Functions of Position - Manage and support a diverse array of end-user devices and virtual desktop environments. - Troubleshoot and resolve complex technical issues related to hardware, software, and connectivity. - Create and manage modern images and configurations efficiently with Microsoft Intune and Autopilot. - Engage with leadership to effectively communicate technical achievements and maintain up-to-date license information. - Assist in the development and enforcement of OS security policies and procedures to protect company data. About You Job Specifications: Specialized Knowledge/Skills: - Ability to work on repetitive automation tasks with a high degree of accuracy. - Ability to work with confidential information. - Excellent verbal and written communication skills, including the ability to present technical data to non-technical audiences. - Detail and deadline-oriented work ethic with the ability to multi-task in a fast-paced environment. - Excellent problem-solving and critical thinking skills for troubleshooting complex EUC issues. Education/Experience: - High school diploma - Minimum 3-5 years of data processing, preferably in a healthcare, compliance, or legal environment License/Certification (Preferred): - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) - Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) - Omnissa Horizon (VCP) or equivalent VDI certification - IGEL Certified Professional (ICP) or IGEL Certified Engineer (ICE) - Apple Certified Support Professional (ACSP) Work Environment/Physical Requirements: - This job offers a hybrid work model, allowing for remote work without the need to be in the office every day. - Some stress may occur. - While performing the duties of this job, the employee is regularly required to sit for extended periods of time, and to speak and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today and help us transform the way technology empowers our people Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Coordinate Referrals. Support Operations. Ensure Timely Response. The Centralized Intake Coordinator reports to the Manager of Centralized Intake and is responsible for ensuring all referrals are received, processed, and communicated promptly via fax, telephone, email, and electronic platforms. This role manages all aspects of referral acceptance and/or response, and coordinates closely with the local Gentiva family brand to ensure smooth operations and exceptional service to referral sources. Part-time shift, no benefits. $23 hourly. The shift is Saturday & Sunday, 8AM-8:30PM As a Centralized Intake Coordinator, You Will: • Work closely with region, area sales and operations leadership, and agency personnel to manage and analyze referral responses, including acceptance, non-admissions, and pending patients.• Serve as the lead coordinator of all referrals and maintain accountability for all aspects associated with acceptance and/or response to eReferrals.• Communicate regularly with referral sources, including doctors’ offices, hospitals, and other entities, to provide updates and resolve any pending issues.• Maximize efficiencies with vendors and referral partners to ensure a streamlined intake process.• Participate in meetings, committees, and special projects to continuously improve processes and outcomes.• Maintain compliance with all company policies, procedures, and applicable federal and state regulations. About You Qualifications – What You’ll Bring: • Strong customer service skills with the ability to communicate effectively and professionally.• Excellent organizational skills and the ability to multitask in a fast-paced environment.• Experience working in an interdisciplinary setting with the ability to maintain business and clinical files in an orderly fashion.• High school diploma or equivalent with customer service experience.• Ability to work collaboratively with internal teams and external partners.• Compliance with annual training requirements. Preferred Qualifications (Not Required): • Bachelor’s degree in business, social work, psychology, nursing, or equivalent business experience.• Hospice or medical office experience.• LPN/LVN certification. We Offer Benefits for All Associates (Full-Time & Per Diem): • Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund Additional Full-Time Benefits:• Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today and help support compassionate care that makes every moment count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Guide Patients. Support Families. Navigate Post-Acute Care. We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria. The shift is: Monday, Tuesday & Friday: 9:30am - 6pm Saturday: 2pm - 10:30pm Sunday: 1pm - 9:30 pm As a Care Coordinator – Non Clinical, You Will: - Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care - Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources - Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions - Handle a variety of customer issues, including location lookup, directions, and complaints - Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status - Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met - Review and adhere to all company policies and procedures - Participate in special projects and perform other duties as assigned About You Qualifications – What You'll Bring: - Call center experience in a healthcare setting - Outstanding computer skills and ability to quickly learn and master information related to locations and services - Excellent verbal and interpersonal communication skills with empathy and professionalism - Strong customer service focus - Effective time management and organizational skills - Strong analytical and problem-solving abilities - Minimum of 1 year of experience in a healthcare-related field or healthcare call center - High-speed internet connection required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable) Preferred Qualifications (Not Required): - Associate degree - Additional healthcare call center experience - Previous experience with Gentiva services or other hospice/home health organizations - Knowledge of home health, hospice, and palliative care services We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): • Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to help guide patients and families through post-acute care navigation and support high-quality outcomes. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.