Role Description The Data & Evaluation Analyst plays a critical role in managing, analyzing, and interpreting learner data to strengthen programs, improve outcomes, and demonstrate organizational impact. You see data as more than numbers—you see the people and stories behind it, and you are energized by turning complex information into insights that expand opportunity. In this role, you will serve as a bridge between program teams, evaluation staff, and the Salesforce team. You will design and maintain reports and dashboards, respond to data requests, and help stakeholders think through how data should be structured to find the right answers. Your work ensures that high-quality, accurate, and actionable information is available to support decision-making across the organization. Key Responsibilities - Data Management & Reporting - Manage learner data within Salesforce, including demographic, survey, and assessment data used to evaluate program outcomes. - Design, build, and maintain Salesforce reports and dashboards that support internal decision-making and external reporting. - Support the development and revision of learner surveys and data collection instruments within Salesforce. - Identify opportunities to improve data quality, consistency, and usability across systems. - Analytics & Insights - Respond to internal and external ad hoc data requests, providing thoughtful analysis and guidance on how data should be interpreted. - Translate complex datasets into clear, actionable insights for technical and non-technical audiences. - Contribute to evaluation activities that measure program effectiveness, learner outcomes, and organizational impact. - Cross-Functional Collaboration - Partner with program, evaluation, and operations teams to improve how learner data is collected, structured, and used. - Collaborate with the Salesforce/IT/IS teams to ensure evaluation and reporting needs are reflected in system design. - Support organizational efforts to embed data-driven decision-making into workflows and culture. - Project & Process Support - Manage small-scale data projects aligned with organizational goals. - Contribute to the continuous improvement of data processes, documentation, and governance practices. Qualifications - At least 3 years of professional experience working with data, analytics, or evaluation. - Strong experience working with Salesforce data, including reporting, data structure, and troubleshooting. - Experience supporting data requests and reporting needs for cross-functional teams. - Understanding of evaluation concepts, program outcomes, or impact measurement. - Ability to translate technical concepts for non-technical stakeholders. - Strong troubleshooting and problem-solving skills. - Comfort working in environments where priorities evolve and new challenges arise. - Experience in nonprofit, startup, education, or workforce development environments is especially valuable. Requirements - Proficiency with Salesforce reporting and dashboards. - Proficiency in Microsoft Excel or Google Sheets. - Experience with data visualization tools (e.g., Tableau, Power BI, Looker). - Strong analytical and data-cleaning skills. - Ability to synthesize and communicate insights clearly and compellingly. Benefits - Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time. - Comprehensive medical coverage with multiple plans through Cigna or Kaiser Permanente. - Dental and vision insurance options available. - 401(k) plan with a current 100% employer match on contributions up to 6%. - Free, confidential Employee Assistance Program (EAP) access. - Up to 6 weeks of 100% paid parental leave. - Access to employer-paid life and AD&D Insurance, short-term disability coverage, and flexible spending accounts. - Additional resources including healthcare concierge support and financial wellness tools.

• Handle privacy complaints submitted by users, working from established intake and response workflows. • Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel. • Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps. • Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities. • Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume. • Flag patterns or emerging issues to the Senior Privacy Analyst for review.

• Collaborate with internal and external partners to improve data quality • Streamline new concept development and continuously improve outcomes • Optimize workflows and reduce costs • Translate business needs into meaningful analysis • Provide a unique blend of healthcare business knowledge with data, technical, and analytical expertise • Understand healthcare data, perform data analysis, and ensure implementation meets client and business requirements • Function as a consultant to help translate business information needs into deliverable requirements and specifications

• Manage the daily cash management process for the group. • Assist with treasury-related projects and process improvements. • Lead cash forecasting activities and collaborate with country teams. • Analyze variances between forecasts and actuals, suggesting improvements. • Leverage AI tools and data-driven solutions to improve forecasting accuracy. • Oversee bank account management across the group. • Ensure compliance with internal procedures. • Maintain and update banking systems. • Manage semi-automated invoicing processes. • Perform regular reconciliation of accounts payable and receivable. • Provide KPI reporting and actionable insights to senior management.