• Build and own Akido’s facilities and workplace operations function, including policies, playbooks, systems, and vendor network. • Establish end-to-end processes for site onboarding, lease transitions, build-outs, maintenance, life safety, and decommissioning. • Lead day-to-day facilities operations across corporate offices and outpatient clinics in CA, NY, and RI. • Personally drive clinic openings, renovations, relocations, and emergency response in partnership with Clinical Ops, IT, and Real Estate. • Partner closely with Finance on operating budgets, capital planning, forecasts, lease economics, and cost optimization. • Work with in-house Legal on leases, contracts, compliance, and risk management. • Standardize maintenance, janitorial, security, medical waste, environmental services, and life-safety programs. • Ensure compliance with OSHA, ADA, local building codes, healthcare safety standards, and infection control requirements. • Build inspection readiness, emergency preparedness, and business continuity protocols. • Own vendor performance, SLAs, and total cost of ownership; hold partners accountable. • Develop KPIs and reporting for facilities performance, uptime, utilization, and cost per square foot. • Deliver a high-service, high-accountability experience for clinicians and staff. • Other duties as assigned.

Role Description We’re hiring a Dispute Team Lead to take full ownership of dispute and chargeback operations. This is a high-impact role responsible for ensuring cases are handled accurately, on time, and within SLA—while maintaining low dispute rates and strong account health. You won’t just manage disputes—you’ll drive outcomes, improve win rates, and prevent financial losses at scale. Qualifications - 2–3+ years in dispute/chargeback management (eCommerce or payments) - Strong PayPal dispute experience (end-to-end handling) - Understanding of dispute workflows across PayPal, Adyen, and Shopify - Highly analytical and comfortable working with performance data - Ability to identify root causes and implement solutions to reduce disputes - Strong attention to detail in case handling and evidence submission - Experience managing or coaching a team and driving KPIs - Comfortable owning performance and being measured on results Requirements - Monitor dispute rates and proactively prevent escalations - Ensure all cases are actioned, documented, and within SLA (no backlog) - Track volume trends, detect spikes, and resolve root causes - Analyze outcomes (won/lost/refunded) to improve performance - Lead and manage a team of 11 agents, driving KPIs and accountability - Deliver clear, actionable reports (daily, weekly, monthly) - Maintain strong communication and operational discipline Benefits - Ownership over outcomes (not just execution) - Fast-paced, performance-driven environments - Data-driven decision making - Continuous improvement and optimization

Role Description The IEM Readiness Corps provides a standing force of dedicated professionals prepared to augment governmental and humanitarian efforts before, during, and after disasters. Seasonal Hiring for 2026 Hurricane Season – If you are interested and able to deploy for this year's Hurricane Season apply here. If you are looking to join the Corps more generally for future opportunities, then apply for requisition 170. Guided by IEM’s mission of creating a safer, more resilient world, positions within this cadre enable the flexibility necessary to respond quickly to crises. Upon activation, Corps members may collaborate with government agencies and nonprofit organizations to coordinate operations, planning, logistics, and financial or administrative tasks. They may also serve as backfill support or assume leadership roles in Emergency Operations Centers (EOCs) or field deployments, managing operations for some of the most significant crises. IEM Readiness Corps members will be responsible for rapidly addressing emerging challenges. They must demonstrate the capacity to communicate concisely, work efficiently under pressure, and maintain readiness for shifting operational needs. It is anticipated that Corps members of the IEM Readiness Corps will serve on an on-call basis and retain the right to accept or decline an engagement. Join the IEM Readiness Corps if you seek a dynamic, on-call opportunity to deploy rapidly to support our Nation and its communities. Our team thrives on successfully executing missions under critical conditions and making a difference where it matters most. The Corps aspires to strengthen disaster preparedness, protect lives, and support communities in times of greatest need by uniting a diverse pool of professionals under a consistent operational framework. Corps members should embody adaptability, expertise, and a commitment to excellence in service of this mission. Primary Location: Live anywhere that meets remote work requirements in the United States including Puerto Rico. Work will take place either in the field, in an office environment, or remote from a personal location and will depend on the need of the project. Schedule may include work on weekends or more than 40 hours per week. Assignments could last 1-6 months with potential for extension. Travel Requirements: Once hired you will travel (deploy) across the United States including Puerto Rico as needed. Daily travel and other expenses are reimbursable in accordance with Federal Travel Regulations or DoD Regulations. Essential Functions - Serve in a response capacity in a state or local Emergency Operations Center (EOC) or Joint Field Office (JFO). - Collaborate with federal, state, and local government agencies (and occasionally nonprofit organizations) to support disaster preparedness, mitigation, response, and recovery initiatives, including: - Liaising between onsite field operations and EOC staff. - Preparing concise situation reports. - Contributing to or refining plans. - Meeting with community leaders to address urgent needs. - Perform rapid needs assessments in affected communities to identify critical priorities. - Coordinate the allocation of resources and logistics (e.g., personnel, supplies, and equipment) to meet those needs and serve in functional roles within response teams to fill gaps in staffing. - Ensure compliance with all operational protocols and maintain the integrity of efforts through effective chain-of-command communication and reporting. - Support human services missions such as emergency sheltering, mass care for displaced populations, and related humanitarian assistance operations. - Apply cultural sensitivity and strong interpersonal communication skills to manage operations or direct assistance programs, ensuring services are delivered effectively and respectfully to diverse, often underserved populations. - Leverage specialized technical skills or expertise (e.g., hazardous materials handling, communicable disease surveillance, grant writing and documentation, debris removal coordination, mass care management) to augment the operation’s capabilities. - Adapt to various roles and organizational structures as the situation demands, including operating outside the primary skill area or comfort zone. - Manage stakeholder relations by addressing needs in real time; when in leadership positions, delegate tasks appropriately, monitor team progress, and escalate critical issues through the proper chain of command. - Contribute to continuous improvement processes during and after each deployment. Qualifications - Ability to work and deploy out this coming Hurricane Season - Year 2026. - Degree: High school diploma or equivalent. - Experience: One (1) year or more of direct experience in disaster response, emergency management, or a closely related field. - Willingness and ability to deploy on short notice (often within 24–72 hours of being notified) and to remain on assignment away from home for a minimum of 30 consecutive days at a time (or longer, if needed). - Experience with EOC operations at the state and/or local level working in functional ICS positions. - Current Incident Command System (ICS) and National Incident Management System (NIMS) training. - Active Type 3 or higher qualification(s) through a recognized incident management qualification or credentialing program. - Ability to meet and maintain all physical and medical standards necessary for deployment. - Proficiency with standard office and communication software (e.g., Microsoft Office suite, email, video conferencing tools). - Familiarity with disaster management frameworks, terminology, and relevant legislation. - Ability to successfully pass any required background checks. Preferred Qualifications - Professional Registration or Certification including Project Management. Compensation - Competitive rates for each deployment are tied to the member’s skills, credentials, and the scope of engagement responsibilities. - Hourly Non Deployment rate for admin work hours: $25.00 Hour. - Travel and other eligible expenses incurred during deployments are reimbursed following Federal Travel Regulations or applicable contract guidelines. Equal Employment Opportunity All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual's race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law. Reasonable Accommodation IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation.

• Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals. • Monitor queues, volumes, and workflow health, adjusting plans as conditions change. • Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery. • Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate. • Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities. • Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins. • Foster an environment where expectations are clear, support is accessible, and team members are positioned for success. • Partner on hiring, onboarding, and training to build strong, engaged teams. • Use performance data and team feedback to identify opportunities to improve operational effectiveness. • Support process changes, system updates, and new workflows by guiding teams through adoption. • Share best practices to improve consistency and efficiency in day-to-day operations. • Support translating improvement ideas into practical, sustainable changes. • Serve as an operational point of contact for assigned clients and internal partners. • Communicate clearly and proactively with stakeholders about performance and priorities. • Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success. • Participate in projects and working groups that support the advancement of retrieval operations.