Role Description This is a remote role, preferably based out of Central US major market. The Sr. Account Manager, AI Sales serves as a key resource and trusted advisor to OEM customers/partners wanting to deploy AI in their data center and edge sites. This role engages with end users, server OEMs, and strategic partners in designing and optimizing AI-ready data center environments, providing expertise and best practices in Vertiv thermal, power, and rack solutions. - Acts as the single point of contact/subject matter expert (SME) for customers evaluating data center infrastructure for AI workloads. - Engages with IT and facilities leaders, as well as operations teams, to align AI infrastructure with business objectives. - Understands customer pain points and translates them into tailored thermal, power, and infrastructure solutions for high-density AI deployments. - Maintains strong and consistent engagement with internal application engineers, lines of business, and sales leadership. - Drives strategic conversations across various market segments (Server OEMs, Strategic Alliance Partners, CSP, NeoCloud, and Enterprise data centers). - Leads on-site and virtual technical discussions, guiding customers through the AI infrastructure buying journey. - Acts as key contributor and part of the OEM sales team aiding in all aspects of the technical sales conversations. - Advises customers on best practices for AI-ready data center infrastructure, including: - Liquid cooling & thermal management for high-power AI servers. - High-density power distribution and redundancy strategies. - Racks, PDUs, and airflow optimization for AI server clusters. - Edge AI infrastructure deployment for real-time data processing. - Positions company solutions against competitors, identifying unique differentiators to drive customer adoption. - Participates in training partner Solutions Architects on how to position, sell, and implement AI-focused data center infrastructure. - Helps develop and deliver “Train the Trainer” programs to scale knowledge across the Server OEM business partners. - Works closely with Server OEMs, strategic alliances, channel partners, and integrators to ensure they effectively position AI-ready infrastructure. - Provides Voice of the Customer (VOC) insights to internal teams, influencing product development and roadmap strategy. - Identifies market gaps and emerging AI infrastructure trends, ensuring our solutions stay ahead of customer needs. - Conducts competitive analysis to strengthen our positioning in thermal, power, and IT infrastructure for AI deployments. - Collaborates with BU/PLs and CTO organizations to enhance solutions based on real-world customer feedback. Qualifications - Bachelor’s degree with emphasis in Engineering or related technical field (or equivalent combination of education and experience). - 10+ years of experience in the data center industry. - Experience working with or for a hardware/infrastructure manufacturer, server OEM. - Strong sales acumen, with experience in customer-facing roles and solution selling. - Must be resourceful, self-motivated, customer focused, and work well in a team environment. - Strong problem-solving skills. - Ability to drive strategic conversations with CIOs, CTOs, and data center operations teams. - Experience working with channel partners, resellers, and integrators. - Familiarity with AI workloads, high-performance computing (HPC), and edge AI deployments. Requirements - Thermal management, power systems, or IT rack solutions experience. Benefits - Frequent travel. - 50% time travel required. Company Description At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. With $5 billion in sales, a strong customer base, and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. - Vertiv is an Equal Opportunity/Affirmative Action employer. - We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health.

Role Description Our SMB Account Success Managers are the backbone of our customer base — keeping our smallest-but-mighty customers healthy, growing, and seeing real value from ecosystem-led growth. We're looking for an organized, customer-obsessed ASM to own a high-volume book of SMB accounts, reduce churn, and find the right moments to expand. You'll need to know your accounts well enough to spot gaps before they become problems and be operational enough to act on all of them. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution. - Own the retention and expansion strategy for 45+ SMB accounts (companies under 250 employees) post-sale through renewal from start to finish. - Proactively engage customers ahead of renewals, when they need support, or when buying signals point to an upsell opportunity. - Identify gaps in customer adoption and value realization — then fix them. - Partner closely with Finance, RevOps, and Go-To-Market teams to deliver a consistent, positive customer experience and ensure accounts are set up for success. - Use AI and automation thoughtfully to improve output, not replace judgment. Qualifications - 2+ years of experience in a B2B SaaS Sales or Customer Success role with a track record of success managing renewals or expansion opportunities. - Exceptional organization and process discipline — you know where every account stands at any given time. - Strong objection handling skills; you can turn a hard conversation into a path forward. - Ability to operate with clarity under ambiguity and move fast when it matters. - A customer-first mindset with a collaborative, solutions-oriented approach. - Clear, professional written and verbal communication. Requirements - Take ownership without waiting for permission. - Ask “what’s actually needed?” instead of defaulting to precedent. - Use AI as leverage to clarify thinking, improve communication, synthesize information, and accelerate execution. - Actively seek out and act on feedback to raise your own bar. - Dig until you understand the real problem, not just the surface request. - Make those around you more effective. Benefits - Collaborative teammates and a culture built on trust and accountability. - Competitive compensation and equity. - Comprehensive healthcare coverage for you and your family. - Remote-flexible with access to co-working spaces in your area. - Learning, wellness, and WFH stipends. - Flexible time off. - Paid parental leave. - …and more! Company Description We’re proud to be an Equal Opportunity Employer and are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We don’t discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic. If you need reasonable accommodations during any part of the application or interview process, please let us know—we’re happy to support you.

• Nurture SmithRx relationships with key contacts in the Health Plan and TPA communities to drive strong partnerships and increase understanding of our capabilities. • Drive opportunity growth through the Health Plan and TPA channels. • Effectively collaborate with members of cross-functional teams: Sales, Customer Success, Sales Ops, Partnerships, Strategy, Analytics, Product, and Marketing. • Ensure our work is informed by market influencers and payer-specific needs. • Brainstorm and develop creative ways for partner enablement • Facilitate meetings with partners to drive excitement about our value proposition. • Assist with responses to partner-sourced RFPs. • Travel 10-15% based on season and business need.

• Generate end-user demand for Master Lock products, software, and services within your designated territory using a consultative sales approach. • Act as a Subject Matter Expert (SME) in Safety Lockout, Electrical Services/Arc Flash Safety, and Portable Security. • Build strong relationships with end users and distribution partners. • Achieve sales goals and increase market share across all commercial channels of distribution. • Conduct sales meetings and product knowledge training sessions for customers and distribution partners. • Monitor and report on operating conditions, market trends, competitive activity, and end-user attitudes; communicate insights to management accurately and promptly. • Document sales activities, forecasts, leads, and customer interactions in CRM software. • Attend national and regional conventions, trade shows, and dealer association events to support business development. • Manage territory budget, including travel and entertainment, office supplies, and administrative expenses. • Prepare and submit budgets and forecasts as required by management. • Identify and penetrate end-user facilities to sell the complete product line, including safety products, software, services, security hardware, and locker locks.