• Engaging with our newly discharged patients telephonically to understand their needs, supported by technology and data tools. • Conducting assessments to identify comorbid conditions, ED/hospitalization history, medications, psychosocial factors, and patient values and preferences. • Developing care plans in partnership with patients and their caregivers - problems, goals, interventions - while continuously evaluating the patient’s progress. • Explaining complicated medical terms in plain language. • Educating patients on their chronic conditions including teaching “red flags,” developing plans during an exacerbation, and identifying barriers to important care elements such as medication adherence. • Partnering with the TOC Nurse Practitioners and Physicians to ensure smooth handoffs, comprehensive follow-up, and coordinated care during the post-discharge period. • Referring patients to Devoted Medical when applicable and working closely on partnering for patient care. • Working closely with Devoted Community Guides (locally-based social workers) to identify community-based organizations to support our patients in meeting their goals. • Coordinating post-treatment care and DME needs. • Collaborating closely with our PCP partners, to coordinate care and deliver evidence based, effective, and accessible health care.

• Serve as the primary point of contact for clients in both English and Spanish • Conduct client intake and gather detailed case information • Maintain regular communication with clients and provide case updates • Manage cases from intake through settlement or resolution • Request, track, and organize: Medical records Medical bills Police reports Other relevant case documentation • Communicate with medical providers, insurance companies, and third parties • Assist attorneys with case preparation and legal documentation • Maintain accurate, detailed case notes in the firm’s case management system • Monitor deadlines and follow up on outstanding items • Maintain well-organized digital case files and ensure data accuracy • Support a fast-paced legal environment while managing multiple active cases

• Support commercial transactions, including drafting and negotiating customer and vendor agreements, assisting with deal desk and contract review activities, and deal and contract structuring • Risk consultation and contracting review of various documents • Ongoing and post-execution risk management and contracting support • Work with cross-functional teams to build and enhance internal processes related to the contract lifecycle • Provide day to day contract guidance to ensure the company’s best interests are being maintained

• Define and implement a long-term growth strategy for Operation Sports. • Work with editorial teams to ensure high-quality coverage, including news, reviews, and in-depth features on sports video games. • Identify and execute monetization opportunities, including paid memberships, affiliate marketing, and partnerships. • Strengthen and grow the Operation Sports community, leveraging forums, social media, and new engagement tools. • Use analytics and SEO best practices to increase traffic and engagement across platforms. • Establish and maintain relationships with game developers, publishers, and esports organizations. • Oversee financial planning, resource allocation, and operational efficiency.