Role Description We are seeking a motivated and experienced Technical Writer to support a UK-based employer in creating clear and accurate technical documentation for products and processes. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely. - Manage and support the creation of user guides, API documentation, and internal knowledge bases - Handle editing, formatting, and version control of technical documents and manuals - Communicate effectively with internal teams and external stakeholders across time zones - Maintain accurate records of documentation updates, review cycles, and publishing schedules - Use relevant tools such as Confluence, Notion, Markdown editors, and documentation platforms - Support the wider team with process documentation, release notes, and training materials - Identify opportunities to simplify complex technical content and improve documentation quality Qualifications - 2+ years of experience in technical writing, content writing, or a related field - Excellent written and verbal communication skills in English - Strong organisational skills with the ability to manage multiple documentation projects simultaneously - Proficient in documentation tools such as Confluence, Notion, or similar platforms - Able to work independently and manage your own time effectively - High attention to detail and a proactive approach to problem-solving - Experience working with UK-based clients or employers is advantageous - Must have a reliable laptop, stable internet connection, and a quiet working environment Requirements - Salary: R28,000/month - 100% Remote

Role Description We are seeking a Principal Technical Writer to join a team dedicated to documenting our most sophisticated platform features. You will act as a lead contributor and collaborator, bridging the gap between core engineering teams and our global community of users and developers building powerful, data-driven applications. You will help lead the strategic narrative for how the world adopts and implements our technology, and you will actively shape the workflows, patterns, and culture that make the entire team more effective. We value diverse paths into technical writing. Whether you have come from engineering, customer support, professional services, or the field, what matters most is that you can make complex technology understandable for the people who need to use it. If you have been writing runbooks, knowledge base articles, implementation guides, or onboarding content as part of a support or consulting role, we want to hear from you. Does this sound like the job for you? Check out our docs, tinker with our products, and think about where you fit in. Show us your writing chops and tell us what you can bring to the role. Upload writing samples, or provide links to your portfolio or GitHub contributions. What You Will Be Doing - Lead through influence across the documentation organization. - Own content for complex technical areas, establishing content patterns and quality standards that other writers adopt. - Champion AI-augmented documentation practices. - Drive the architecture of complex, multi-layered technical content. - Set the quality benchmark for the team through deep engagement with the product. - Shape multi-functional alignment by working closely with Engineering, Product Marketing, and Support. What You Bring - 7+ years in a SaaS or developer-focused environment in roles such as technical writer, solutions engineer, support engineer, or technical consultant. - Practical AI tool fluency for accelerating research and writing. - Advanced technical acuity for quickly grasping and documenting complex topics. - Technical fluency in reading Java, JSON, and similar code. - A Docs-as-Code approach with proficiency in Git, Markdown, and modern documentation tooling. - Strong information architecture skills with a principled approach to organizing content. - Collaborative leadership in a distributed environment. - Deep customer empathy and a practitioner's instinct to documentation. - Ability to thrive in ambiguity at a strategic level. - Embrace new and emerging tooling to improve accuracy and efficiency. Bonus Points - Experience with Elasticsearch or similar data and search technologies. - Experience contributing to open source projects. - Comfortable working on the command line and writing basic scripts to automate tasks. Compensation The typical starting salary range for this role is: - $128,200 — $202,900 USD - $153,800 — $243,300 USD in select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area). Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Minimum of 16 weeks of parental leave.

Produce clear user and administrator documentation for federal solutions, design effective training materials using ADDIE or SAM, and edit technical content for clarity and consistency to enhance user experience and learning outcomes.

Technical Writer 2 Hybrid Boston, MA Full time The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding organization in Boston. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies. What you will do: - Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings. - Prioritize and deliver customer-focused documentation aligned to established processes. - Provide feedback to other technical writers to improve the quality and consistency of our content. - Work with quality engineering (QE) and development to improve the accuracy of your documentation. - Address customer feedback, and promote continuous improvement of the documentation experience. - Contribute to the achievement of team goals through completion of tasks. - Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools. - Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy. - Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps). - Engage with upstream communities to support upstream documentation and process improvements. - Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle. - Explore and experiment with emerging AI technologies relevant to technical writing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling to improve content quality and delivery speed. What you will bring: - Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems. - Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus. - Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments. - Familiarity with version control systems and Git. - Knowledgeable of Agile and rapid iteration releases. - Demonstrated success taking accountability for project prioritization, execution, and completion. - Knowledge of AI, ML, and MLOps concepts and technologies. - Familiarity with upstream open source communities. The salary range for this position is $86,640.00 - $138,500.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.