Technical Writer 2 Hybrid Boston, MA Full time The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding organization in Boston. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies. What you will do: - Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings. - Prioritize and deliver customer-focused documentation aligned to established processes. - Provide feedback to other technical writers to improve the quality and consistency of our content. - Work with quality engineering (QE) and development to improve the accuracy of your documentation. - Address customer feedback, and promote continuous improvement of the documentation experience. - Contribute to the achievement of team goals through completion of tasks. - Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools. - Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy. - Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps). - Engage with upstream communities to support upstream documentation and process improvements. - Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini) for tasks such as deep research, summarizing complex technical information, drafting communications, and enhancing problem-solving efficiency across the documentation lifecycle. - Explore and experiment with emerging AI technologies relevant to technical writing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling to improve content quality and delivery speed. What you will bring: - Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems. - Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus. - Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments. - Familiarity with version control systems and Git. - Knowledgeable of Agile and rapid iteration releases. - Demonstrated success taking accountability for project prioritization, execution, and completion. - Knowledge of AI, ML, and MLOps concepts and technologies. - Familiarity with upstream open source communities. The salary range for this position is $86,640.00 - $138,500.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Role Description We are currently recruiting for two Fisheries Biologists - Technical Leads to provide program and biological support in conducting interagency consultations under ESA, MSA, FWCA, MMPA, and FPA, and NEPA assessments, including scientific evaluation and document preparation activities according to Regional procedures. The Technical Leads will also assist Government personnel in managing workload, oversight, tasks, and consultations assigned to staff working under this order. These will be full-time positions. Work will be performed remotely, and will begin within 10 days of award. There is one 12-month Base Year with up to four Option Years. - Provide operational oversight of all tasks and projects assigned by Government personnel under this order. - Distribute tasks and projects assigned by Government personnel to the contract personnel, assist in developing specific tasks and timelines for each project. - Act as the primary liaison between contract personnel and WCR staff, review contract deliverables prior to submission to government personnel, and ensure adherence to WCR protocols in all tasks and deliverables. - Regularly meet with or provide updates to WCR staff, as determined by WCR staff. - Review, gather, analyze, interpret, and synthesize scientific data and technical information for the purpose of determining environmental impacts on biological resources and aquatic habitats. - Evaluate the proposed project effects of human activities on fishery resources, protected species, and habitat. - Write combined ESA Biological Opinions, ESA Letters of Concurrence, and MSA responses to action agencies related to their Biological Assessments for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction. - Review biological assessments, permit applications, and/or consultation initiation packages from action agencies for listed salmon and steelhead, designated critical habitat, and essential fish habitat under NMFS jurisdiction and provide feedback and technical support to action agencies. - Provide pre-consultation technical assistance to action agencies, applicants, or their representatives in response to inquiries. - Review applications from action agencies to enroll in existing programmatic consultations and draft letters or emails to enroll applications into existing programmatic consultations. - Prepare environmental documentation pursuant to NEPA. - Prepare draft incidental take permits and other necessary documentation for ESA section 10 activities. - Revise documents based on review comments received from WCR NMFS and General Counsel staff, technical comments received from tribes and states, and based on substantive public review comments to complete final versions of the ESA, NEPA and other associated documents. - Coordinate with NMFS fish passage engineers for reviews of proposed designs. - Coordinate with NMFS’ Science Center and other federal, state, or academic researchers in evaluating the status of species and impacts from actions. - Prepare appropriate documentation for each consultation and follow WCR protocols for quality assurance, electronic filing, and consultation tracking. - Coordinate with Project Officer or Geographic Branch Manager on assignments, work products, and project schedule. - Participate in WCR teams as necessary to complete the tasks in this contract. - Follow recommendations from agency staff on legal, regulatory, or technical sufficiency and compliance. - Assist in the development and implementation of mitigation banks. - Prepare appropriate documentation for each consultation, status review, or permit, including assembling and managing administrative records as necessary. - Participate in meetings with action agencies, applicants or permittees, special interest groups, state officials, and tribal representatives, as necessary. Qualifications - Bachelor’s degree and six years’ experience, or Master’s degree and two years’ experience, from an accredited college or university in aquatic biology, conservation biology, fisheries management, wildlife management or related field of study with one year of experience relating to the specific task order. - Knowledge of salmonid general life cycles and habitat requirements. - Highly proficient English language composition and editing skills. - Excellent verbal and written communication skills. - Working with diverse interagency teams. - Program planning and management in a team environment. - Developing performance metrics and milestones. - Skill in most common software applications, to include MS Office and Google Workplace. - Experience with the implementation of ESA and MSA regulations and document preparation or experience writing Federal regulatory documents adhering to agency guidance. - Experience assessing the impacts of human activities on marine, estuarine, or anadromous species and their habitats as part of a regulatory program. - Experience working with tribal governments. Requirements - Salary range is $35 - $55 per hour, dependent upon experience. Benefits - Saltwater Inc. is proud to be an equal opportunity employer and a VEVRAA Federal Contractor. - We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. - We strive to create an inclusive workplace culture to attract the best talent and allow each member of our team to achieve their full potential and maximum productivity. - Saltwater Inc. highly encourages qualified individuals with disabilities.

• Controlled, customer-ready documentation packages (product specs, data sheets, IOM manuals) released on schedule. • Document revision history, approvals, and release status maintained and audit-ready across all product lines. • Timely documentation updates aligned to engineering changes (ECRs/ECOs/ECNs), drawing revisions, and manufacturing releases. • Traceability maintained between specifications, manuals, drawings, supporting calculations, and attachments. • A searchable, cross-referenced document library that supports fast retrieval from quote through delivery and field support. • Translate complex engineering and HVAC system concepts into clear, accurate documentation for internal teams, contractors, customers, and service providers. • Develop, edit, and maintain controlled product documentation, including: • Product specifications, performance data, and technical data sheets. • Installation, Operation, and Maintenance (IOM) manuals. • Collaborate with Project Management on submittal packages and supporting technical exhibits for customer and construction use, ensuring completeness and accuracy. • Collaborate with Quality Assurance on documentation necessary for manufacturing, test, and inspection. • Ensure documentation reflects real product configurations, performance data, and intended application. • Collaborate with the Engineering Change Manager on document configuration management, including revision control, versioning, approvals, and release status. • Ensure documentation remains aligned with engineering changes (ECRs/ECOs/ECNs), drawing revisions, and manufacturing releases. • Maintain traceability between specifications, manuals, drawings, supporting calculations, and attachments. • Develop and maintain a cross-referencing and cataloging system for easy document retrieval, maintaining continuity and revision control from quote to delivery. • Collect, organize, and update supporting attachments for technical documents. • Ensure all technical documents meet internal quality standards and external compliance requirements. • Review and update technical documents on a scheduled basis to maintain accuracy and relevancy. • Collaborate with Engineering, Project Management, Operations, Compliance, Quality Assurance, and Marketing teams to ensure alignment of documentation across functions and consistent messaging. • Support new product introductions and changes to released products with timely documentation updates. • Provide guidance for documentation best practices.

Role Description Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems. - Provide professional and quality client service and data transfer expertise. - Responsible for customer software configuration for new clients. - Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software. - Assist with final testing to ensure the solution is working before the support call is ended. - Complete software configuration for servers, acquisitions, and review work stations. - Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management. - Prioritize and complete work on schedule to meet client expectations. - Answer questions and assist others on team and in other areas as needed. - May manage escalated issues with other internal/external groups to ensure resolution. - Work with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions. - Assist AIS clients in improving image quality. - May be asked to participate in enterprise initiatives, special projects, and other duties as assigned. Qualifications - 2 years of veterinary technician experience or equivalent. - RVT/LVT Preferred. - Fluent in English. - A High School Diploma required, Associates in computer related preferred. - Typically 2 years of computer service experience helpful. Requirements - High quality interpersonal skills, with experience working with clients and maintaining good client relationships. - Computer-oriented aptitude required. - Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively. - Deliver client support over the phone in a professional manner. - Learn and apply new technical knowledge quickly. - Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. - Attention to detail, organized with ability to multi-task. - Ability to work independently with minimal supervision and as part of a team. - Demonstrate sensitivity and respect for urgent matters. - Listen and communicate information to a wide variety of clients at all levels of skill. - Proven ability to identify, follow through, follow up, and resolve issues. - Ability to follow directions. Benefits - Paid Time Off & Holidays. - Medical, Dental, Vision (Multiple Plans Available). - Basic Life (Company Paid) & Supplemental Life. - Short and Long Term Disability (Company Paid). - Flexible Spending Accounts/Health Savings Accounts. - Paid Parental Leave. - 401(k) with company match. - Tuition/Continuing Education Reimbursement. - Life Assistance Program. - Pet Care Discounts.