• Own the membership content calendar end-to-end, including topics, livestream dates, and post-livestream handoffs • Scout, surface and schedule membership guest lecturers with approval from the Content Product Manager • Drive the operational work that keeps the monthly content cadence going • Post announcements on the memberships community platform (Circle) and YouTube membership community tab • Manage YouTube membership communications • Create posts to drive engagement on the membership community platform • Own the structure of the Membership community platform • Draft and publish member announcements • Maintain the internal membership knowledge base

Role Description We are currently looking for a Membership Operations Manager who will be responsible for managing white-glove member correspondence, personalized outreach initiatives, and strategic communication campaigns that reflect the organization’s brand and leadership voice. The Membership Operations Manager also oversees the full lifecycle of curated events from planning and vendor coordination to post-event reporting and follow-up, ensuring exceptional execution and meaningful member engagement. In Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success. We seek highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Membership Operations Manager will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. Core Responsibilities - Membership Experience & Communication - Provide white-glove correspondence, responding to member and prospect inquiries with professionalism, warmth, and attention to detail. - Draft personalized invitations, follow-ups, and post-event communications that foster strong member relationships. - Manage newsletter creation and campaign execution, building segmented email lists aligned with the founder’s voice and brand standards. - Coordinate complex scheduling across members, executive leadership, and subject-matter experts. - Maintain a consistent, high-quality member experience across all communication channels. - Event Operations - Lead end-to-end execution of events including quarterly gatherings, private dinners, and curated networking experiences. - Research venues and manage vendor relationships, proposals, contracts, and logistics coordination. - Build registration systems, manage RSVPs, confirm attendance, and track guest preferences such as dietary needs or special accommodations. - Oversee onsite and pre-event coordination to ensure seamless event delivery. - Capture post-event insights, feedback, and outcomes, routing leads and information into internal systems. - Systems, CRM & Project Management - Own and maintain HubSpot CRM, ensuring accurate contact records, deal tracking, and activity logging. - Manage workflows, projects, and operational timelines using Asana or similar project management platforms. - Develop, refine, and maintain Standard Operating Procedures (SOPs) documenting internal processes. - Identify operational inefficiencies and proactively design improved workflows and systems. - Ensure operational consistency, data accuracy, and organizational scalability. Qualifications - 4+ years of experience in operations, membership management, executive support, community management, or event operations. - Proven experience managing high-touch client or member relationships. - Experience coordinating events, logistics, or hospitality-style experiences. - Prior experience working with executive leadership or founder-led organizations is highly preferred. - Strong experience with CRM systems, preferably HubSpot. - Proficiency with project management tools such as Asana, Monday.com, ClickUp, or similar platforms. - Experience managing newsletters, email campaigns, or member communications. - High proficiency with Google Workspace and/or Microsoft Office Suite. Core Competencies - Exceptional written and verbal English communication skills. - Strong organizational and multitasking abilities. - High attention to detail and operational precision. - Ability to manage multiple priorities in a fast-paced environment. - Strong project ownership and follow-through. - Professional discretion when handling sensitive member information. Preferred Qualifications - Experience supporting membership-based organizations, communities, or professional networks. - Background in event management, operations, hospitality, or executive coordination. - Experience building SOPs and improving operational systems. - Customer experience or community engagement expertise. What We Are Looking For - A proactive problem-solver who anticipates needs before they arise. - A systems thinker who enjoys organizing processes and improving efficiency. - A professional who combines operational excellence with relationship management. - A highly accountable team member with a strong ownership mentality.

Role Description We are looking for a meticulous Software Operations Specialist to support quality control, tool testing, and workflow improvement for the internal software systems used in robotics and autonomy development. This is a hands-on, execution-focused role — you will review software outputs, test internal tools, reproduce issues, and document findings that help improve system reliability and team efficiency. You do not set quality standards or own product decisions. You apply defined criteria consistently, document what you find accurately, and escalate when something is outside your scope. Precision, reproducibility, and consistency matter more than speed. Qualifications - 1–3 years of experience in QA, software testing, operations, content review, or a closely related field - Demonstrated ability to apply rubrics or evaluation criteria consistently across high volumes of work - High attention to detail and strong problem-solving ability — you catch things others miss and document them precisely - Excellent written and verbal communication — defect notes are specific, clear, and actionable - Comfortable learning new tools and working across technical systems - Able to manage multiple tasks independently in a fast-paced, remote async environment - Reliable and consistent — this role requires showing up to a regular cadence without prompting Requirements - Quality Review of Data Annotation - Review annotated datasets and labeling outputs for quality and consistency across robotics and autonomy workflows - Apply defined QC criteria and rubrics to evaluate outputs as pass, fail, or needs review - Document specific defect types per task — incorrect output, regression, edge-case failure, data inconsistency, tool behavior deviation - Maintain a clean review log for every item assessed — no undocumented assessments - Tool Testing & Bug Reproduction - Test internal tools across standard workflows and exception scenarios as directed by the Operations Lead - Reproduce reported bugs reliably and validate fixes with clear supporting documentation — steps, inputs, expected vs. actual behavior - Confirm test parameters and scope before each cycle and flag discrepancies - Track test coverage across tools, workflows, and edge cases - Reporting - Submit completed QC and testing logs on the agreed cadence - Flag urgent or high-severity defects same-day — do not wait for the regular report - Write clear, specific defect notes — exact descriptions of what failed, reproduction steps, and impact, not vague feedback - Escalation & Process Improvement - Escalate any case where the rubric or test plan is ambiguous or does not cover the scenario — do not guess - Flag patterns you notice across multiple items — recurring defects, systemic issues, documentation gaps - Help improve QC processes, testing methods, and internal documentation through structured feedback to the Operations Lead - Collaborate with operations and engineering teams to communicate findings and support prioritization — all formal feedback routes through the Operations Lead Benefits - Base pay range: $72,660 - $92,720, based on experience, education, location, and skills Company Description At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.

• Lead enterprise-wide fraud prevention efforts, including education, awareness, and training initiatives across cross-functional teams • Oversee fraud reporting, escalation, and recovery processes, ensuring strong procedures and SLAs are in place • Conduct post-case reviews to strengthen controls and continuously improve fraud mitigation strategies • Drive governance through leadership of the Client Protection Oversight Committee (CPOC), including agenda setting and facilitation • Develop and maintain the fraud playbook, leading coordinated response efforts during client or vendor incidents • Partner with global fraud operations and internal stakeholders (Legal, Risk, Audit, Security) to manage risk and ensure alignment • Analyze fraud trends and implement enhanced controls to proactively mitigate emerging threats • Represent fraud operations in client-facing engagements, including sales presentations and incident communications • Collaborate with Corporate Security and external banking partners to support investigations and response efforts • Manage third-party vendor relationships and external service providers supporting fraud prevention