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Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy. Build high-performing, future-ready organizations and people today.
Customer Advocacy & Engagement Manager
Location
Philippines
Posted
24 days ago
Salary
₱1,130.8K - ₱1,809.3K / year
Seniority
Lead
No structured requirement data.
Job Description
Customer Advocacy & Engagement Manager
cyberu
Role Description We're looking for a Customer Advocacy & Engagement Manager - Philippines. This role is Remote, Philippines. The Customer Marketing Manager supports customer advocacy, engagement, and expansion marketing activity across APJ. The role is responsible for the execution and coordination of installed-base customer marketing programs, including advocacy, community, and engagement initiatives, in support of expansion objectives. In this role you will: - Execute customer advocacy, engagement, and expansion marketing programs across APJ - Coordinate timelines, deliverables, and inputs across Marketing, Sales, and Customer Success - Support campaign setup and execution in marketing and CRM systems in partnership with Marketing Operations - Manage customer reference requests, including identification, approvals, scheduling, and tracking - Coordinate development and delivery of advocacy assets with Content and Creative teams - Support Champion programs, customer recognition activity, and Go-Live milestones - Support planning and delivery of APJ User Groups and virtual community programs - Manage swag, gifting, and basic vendor coordination for customer programs - Maintain seller-facing expansion assets to ensure accuracy and availability - Prepare reporting across advocacy, engagement, community, and expansion activity - Maintain accurate data and disciplined use of marketing and project management tools What Success Looks Like: - Customer marketing programs are delivered on time and executed accurately - Reference requests and program activity are coordinated effectively - Advocacy, community, and engagement activity is tracked and reported accurately - Expansion support materials are maintained and available for internal teams - Approved tools and processes are used consistently Qualifications - +3 years’ experience in B2B marketing execution or operations - Strong organisational skills and attention to detail - Experience using marketing and CRM tools (e.g. Marketo, Salesforce, Asana) - Clear written communication and stakeholder coordination skills - Experience supporting regional or multi-market teams preferred Benefits - Equitable pay - Market-driven research - Skill-based appraisals - Annual bonuses - Short- and program-specific awards depending on the role - Comprehensive benefit offering - BASE salary range for this position is: 1130800 - 1809300 PHP
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