• Delivers exceptional customer experience to Embark customers and prospects. • Identifies customer needs and provides best solution or guidance in the best interests of customers. • Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries. • Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. • Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track. • Looks for ways to enhance or improve overall customer experience. • Organizes customer related information to ensure accuracy, completeness, and confidentiality. • Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects. • Broader accountabilities may be assigned as needed. • Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.

• Delivers exceptional customer experience to Embark customers and prospects. • Identifies customer needs and provides best solution or guidance in the best interests of customers. • Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries. • Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. • Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track. • Looks for ways to enhance or improve overall customer experience. • Organizes customer related information to ensure accuracy, completeness, and confidentiality. • Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects. • Broader accountabilities may be assigned as needed. • Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.

• Delivers exceptional customer experience to Embark customers and prospects. • Identifies customer needs and provides best solution or guidance in the best interests of customers. • Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries. • Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences. • Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track. • Looks for ways to enhance or improve overall customer experience. • Organizes customer related information to ensure accuracy, completeness, and confidentiality. • Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects. • Broader accountabilities may be assigned as needed. • Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.

Role Description The CSM is a hands-on individual contributor responsible for the end-to-end execution of SI-BONE’s clinical studies, including project management, site management, and study data leadership. - Direct responsibility for study management activities from study start-up to close-out. - Oversee site monitoring activities, including direct monitoring, site performance management, and risk-based oversight. - Collaborate with the clinical team and cross-functionally with Regulatory, Medical Affairs, R&D, and other stakeholders. - Maintain strong relationships with investigative sites and physician partners. - Ensure compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual. - Act and conduct company business in an honest, ethical and lawful manner. Qualifications - Knowledge of medical terminology. - Basic understanding of summary statistics with the ability to interpret data meaningfully. - 4+ years clinical research experience, or advanced degree with experience working with nurses and physicians. - Bachelor’s degree; Advanced degree in health science field preferred. - Travel fluency. Requirements - Lead and support all phases of clinical study execution with a strong emphasis on site management and data quality oversight. - Conduct site qualification, initiation, interim monitoring, and close out visits (remote or on-site). - Perform data monitoring and source data review, ensuring data quality and protocol compliance. - Serve as the primary contact, providing training to sites on protocol, processes, systems, and study requirements. - Oversee EDC development and maintenance, including CRF design and database configuration. - Manage and maintain essential regulatory and study documents, ensuring they are complete, accurate, and audit-ready. - Drive the development of study-related materials, including CRFs, ICFs, and Clinical Monitoring Plans. - Maintain knowledge of the therapeutic area and clinical best practices. - Support the SI-BONE Quality System. Benefits - Salary range: $85,000 - $96,000 (California - SF Bay Area). - Supplemental pay: bonus and stock.