• Guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. • Manage field service operations, enhancing customer satisfaction, and achieving business objectives. • Develop and implement service strategies, oversee installation, maintenance, and repair activities. • Build strong relationships with customers and internal stakeholders. • Collaborate with commercial teams to identify new business opportunities.

• Contributing to delivering the clinical study to time, cost and quality • Ensuring inspection readiness by overseeing study eTMF completeness • Working in partnership with Study Delivery Lead on operational study delivery activities • Monitoring study conduct and progress, identifying and resolving risks/issues • Reviewing key clinical documents and leading development of study plans • Facilitating interactions and meetings with internal and external partners • Responsible for vendor management and CRO oversight

• Generating enterprise business opportunities and managing the sales process through to closure of the sale. • Achievement of agreed quarterly sales goals. • Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline. • Responsible for sales reports. • Management of the relationship with the different areas of the strategic enterprise accounts. • Generate Account Planning with key Fortinet Partners. • Build marketing plans to drive incremental sales pipeline and revenues with development funds. • Partner with Fortinet marketing, Channel and engineering teams to drive revenue growth within region.

Role Description Bullfinch Recruitment are proud to be partnering with a high-growth social gaming business, delivering innovative, scalable products to a global player base, who are looking for a Gamification & Retention Manager to join their team. - Your remit spans the full player lifecycle, from keeping players engaged to making sure our highest-value players feel genuinely valued. - Gamification - Retention & Strategy - Own the Gamification & Retention strategy, bringing a consumer-brand mindset to campaigns, rewards and lifecycle communications. - Design and execute gamification mechanics that feel exciting and earned, not just another loyalty points system, using community engagement. - Identify and act on commercial opportunities within the player base, balancing short-term revenue with long-term player value. - Use content-led moments and activations to support lifecycle campaigns, ensuring players feel connected to the brand at every stage of their journey, whilst feeding the strongest content into awareness and acquisition channels to drive new player growth. - Use data to identify trends in player behaviour, spot churn risks early and find new opportunities for gamification features. - Track the end-to-end performance of brand activation campaigns, connecting on-platform engagement back to measurable retention and gamification outcomes to understand what is genuinely moving revenue. - Continuously iterate on campaign strategy using performance data, building a feedback loop between brand activity, player behaviour and revenue impact that sharpens every activation over time. Qualifications - You have 3–5+ years in a retention team which supports gamification features but you work beyond your scope of work due to a genuine interest and curiosity for how the best consumer brands build lasting relationships with their audiences. - You understand how to build emotional connection at scale using content, creator relationships and rewards campaigns as tools for retention and gamification, not just awareness. - You are a creative thinker with a commercial edge, capable of generating bold, original ideas and equally capable of building the business case and execution plan behind them. - You understand how brand activation campaigns work across the full funnel, from community engagement and content-led moments through to measurable impact on player retention and lifetime value. - You are entrepreneurial by nature, comfortable operating with autonomy and energized by the opportunity to build something from the ground up rather than inherit a playbook. - You are as comfortable analyzing data and campaign performance as you are in a creative brainstorm.