Role Description We are looking for a proactive and understanding person to join our team as a Finance Customer Support Specialist. This role is ideal for someone who is comfortable managing payment records and tracking tools. We're looking for someone who thrives on helping people and communicates clearly and effectively. The position involves: - Handling both outbound and incoming calls - Following up on payment commitments - Owning a personal caseload of author accounts in active billing stages Strong organizational skills are essential - you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability over every open case. Qualifications - Advanced written and spoken English proficiency is required - Exceptional organizational skills - Strong attention to detail regarding numbers and payment records - Empathetic and patient communicator - Self-driven and proactive Requirements - Contact authors with outstanding payments via phone, email, and SMS, and help them process their payments - Assist authors with account verifications and royalty withdrawal processes - Listen actively, understand each author's situation, and help find a path to resolution - Log commitments and schedule follow-ups with precision - Manage a personal pipeline of open cases with full accountability - Keep payment records accurate and up to date - Escalate cases when needed and document all interactions clearly - Comfortable and confident on the phone Benefits - Remote work with a flexible schedule - A friendly and collaborative international team - Opportunities for professional growth and training - The chance to make a direct impact on customer satisfaction - Be part of a company that helps authors bring their stories to life

Role Description We are looking for an experienced and driven OTC sales person to be a key part of our APAC OTC Sales Trading Team. This is a pure "sales trader" role, needing a persistent business developer who enjoys finding new opportunities, signing new clients, and executing trades with precision and efficiency. You will handle the entire sales and trade execution process, from start to finish, focusing on growing Luno's business client base across the APAC region. - Create outreach plans and find potential clients. - Negotiate detailed multi-product deals. - Expertly help clients through the setup process. - Understand market dynamics and quote competitive prices. - Manage the execution of large block trades and complex hedging strategies. - Proven salesperson with a strong network of business contacts across APAC. - Comfortable selling complex financial products and explaining their value clearly. - Excited by the sales process and know how to close deals and execute trades in a fast-paced environment. Qualifications - Minimum of 2 years of trading experience within a brokerage or sell-side OTC trading desk in crypto (preferred), FX, equities or derivatives in Indonesia and/or other regions in APAC. - Multi-country experience is strongly preferred. - Proven track record of onboarding and growing institutional client accounts, and exceeding sales targets. - Derivatives arbitrage knowledge or experience would be a plus. - Ability to adapt to a fast-paced and dynamic trading environment. - Compliance with regulatory standards and a commitment to ethical trading practices. - Strong attention to detail and accuracy in trade execution and documentation. - Excellent interpersonal and communication skills, a strong team player. - Friendly, transparent, articulate and driven to succeed. - A passion for crypto. - Proficient in English and Bahasa Indonesia, both written and verbal. Requirements - Qualify and onboard OTC Customers. - Act as the main point of contact for customers to execute large trades. - Ensure that any anticipated OTC trades are pre-funded or have adequate credit facilities available. - Maintain strong relationships with traders and institutional customers. - Manage any OTC trade disputes and OTC Working Capital. - Ensure timely settlement through well-established and tech-enabled processes. - Execute trades according to approved trading strategies. - Actively manage the Profit and Loss of the APAC OTC desk against P/L targets and risk limits. - Conduct in-depth analyses of digital asset markets to identify trends, opportunities, and potential risks. - Stay informed about market news, regulatory changes, and other factors affecting digital asset prices. - Ensure compliance with local regulations and internal risk management policies. - Generate regular reports for stakeholders, summarising trading activities, performance, and market insights. - Create high-level specifications for improvements to Luno’s Trading and Risk Systems. - Evaluate and motivate for improvement of the risk frameworks and risk models. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Option to buy and sell up to 5 days leave. - Excellent private medical insurance. - Access to Learnably and additional learning platforms for personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service. - A collaborative, friendly work community with regular social events and virtual classes. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start (Offer only available on Luno Instant Buy, not Luno Exchange).

Role Description We’re looking for Customer Support Agents to join our team and support the real-time monitoring and performance of our robots in the field. This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers. You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed. This role blends technical observation with clear communication. You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly. Key Responsibilities - System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools - Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts - First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible - Escalation: Document and escalate unresolved issues based on established workflows - Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack - Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes - Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation - Customer Support: Evaluate and escalate external questions or concerns related to robot behavior or system status Qualifications - A strong communicator who can clearly explain what’s happening and what needs to be done - Observant, detail-oriented, and able to stay focused during repetitive tasks - Technically curious — you don’t need to be an engineer, but you’re comfortable using internal tools and asking good questions - Calm under pressure, especially when things break - Comfortable working independently and as part of a team, including across shifts - Prior experience in a support, monitoring, or gaming environment is preferred - Excellent written and verbal communication skills - Strong critical thinking and problem-solving ability - Willingness to work assigned shift (including overnight/weekend where applicable) - Comfortable using Slack and learning internal monitoring systems - Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night) Requirements - $10,500 gross (before taxes) - Law Benefits - 2 days off - After 3 months: Medical expenses insurance - Saving funds - Grocery tickets ($1,200)

• Proactively contact customers with past-due accounts to identify reasons for delinquency and provide tailored solutions to resolve outstanding balances • Use professional negotiation and probing techniques to secure payment commitments, establish firm payment arrangements, and offer financial tools or programs that support account rehabilitation • Review account history to understand the customer’s financial situation and determine the most effective course of action to mitigate loss • Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery • Act as a brand ambassador for Ford Credit, resolving sensitive financial situations with a balance of empathy, firmness, and professionalism • Manage a high volume of inbound and outbound calls in a fast-paced environment, adjusting quickly to changing priorities and account cues • Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues • Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement • Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality • Utilize company email and internet access in accordance with established company policies