Role Description We are looking for an experienced and driven OTC sales person to be a key part of our APAC OTC Sales Trading Team. This is a pure "sales trader" role, needing a persistent business developer who enjoys finding new opportunities, signing new clients, and executing trades with precision and efficiency. You will handle the entire sales and trade execution process, from start to finish, focusing on growing Luno's business client base across the APAC region. - Create outreach plans and find potential clients. - Negotiate detailed multi-product deals. - Expertly help clients through the setup process. - Understand market dynamics and quote competitive prices. - Manage the execution of large block trades and complex hedging strategies. - Proven salesperson with a strong network of business contacts across APAC. - Comfortable selling complex financial products and explaining their value clearly. - Excited by the sales process and know how to close deals and execute trades in a fast-paced environment. Qualifications - Minimum of 2 years of trading experience within a brokerage or sell-side OTC trading desk in crypto (preferred), FX, equities or derivatives in Indonesia and/or other regions in APAC. - Multi-country experience is strongly preferred. - Proven track record of onboarding and growing institutional client accounts, and exceeding sales targets. - Derivatives arbitrage knowledge or experience would be a plus. - Ability to adapt to a fast-paced and dynamic trading environment. - Compliance with regulatory standards and a commitment to ethical trading practices. - Strong attention to detail and accuracy in trade execution and documentation. - Excellent interpersonal and communication skills, a strong team player. - Friendly, transparent, articulate and driven to succeed. - A passion for crypto. - Proficient in English and Bahasa Indonesia, both written and verbal. Requirements - Qualify and onboard OTC Customers. - Act as the main point of contact for customers to execute large trades. - Ensure that any anticipated OTC trades are pre-funded or have adequate credit facilities available. - Maintain strong relationships with traders and institutional customers. - Manage any OTC trade disputes and OTC Working Capital. - Ensure timely settlement through well-established and tech-enabled processes. - Execute trades according to approved trading strategies. - Actively manage the Profit and Loss of the APAC OTC desk against P/L targets and risk limits. - Conduct in-depth analyses of digital asset markets to identify trends, opportunities, and potential risks. - Stay informed about market news, regulatory changes, and other factors affecting digital asset prices. - Ensure compliance with local regulations and internal risk management policies. - Generate regular reports for stakeholders, summarising trading activities, performance, and market insights. - Create high-level specifications for improvements to Luno’s Trading and Risk Systems. - Evaluate and motivate for improvement of the risk frameworks and risk models. Benefits - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Option to buy and sell up to 5 days leave. - Excellent private medical insurance. - Access to Learnably and additional learning platforms for personal and professional development. - 6 months primary care-giver leave. - Paw-ternity leave for your furry friend. - Annual Inspiration Day in addition to your annual leave which increases based on your length of service. - A collaborative, friendly work community with regular social events and virtual classes. - Free lunch and snacks. - 0 fees up to a certain amount with Luno from the day you start (Offer only available on Luno Instant Buy, not Luno Exchange).

Role Description We’re looking for Customer Support Agents to join our team and support the real-time monitoring and performance of our robots in the field. This role is critical to ensuring the reliability of our systems and delivering a high-quality experience to our customers. You’ll be on the front lines—watching for issues, diagnosing problems, and escalating when needed. This role blends technical observation with clear communication. You’ll interact with internal escalation teams, helping ensure problems are spotted and addressed quickly. Key Responsibilities - System Monitoring: Actively monitor robot performance and system health through internal dashboards and monitoring tools - Issue Identification: Detect anomalies, errors, or performance concerns through observation or automated alerts - First-Level Troubleshooting: Investigate issues, apply known solutions, and attempt resolution where possible - Escalation: Document and escalate unresolved issues based on established workflows - Communication: Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack - Incident Logging: Accurately document incidents, including symptoms, actions taken, and resolution outcomes - Shift Handoffs: Maintain continuity across shifts through effective written updates and documentation - Customer Support: Evaluate and escalate external questions or concerns related to robot behavior or system status Qualifications - A strong communicator who can clearly explain what’s happening and what needs to be done - Observant, detail-oriented, and able to stay focused during repetitive tasks - Technically curious — you don’t need to be an engineer, but you’re comfortable using internal tools and asking good questions - Calm under pressure, especially when things break - Comfortable working independently and as part of a team, including across shifts - Prior experience in a support, monitoring, or gaming environment is preferred - Excellent written and verbal communication skills - Strong critical thinking and problem-solving ability - Willingness to work assigned shift (including overnight/weekend where applicable) - Comfortable using Slack and learning internal monitoring systems - Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night) Requirements - $10,500 gross (before taxes) - Law Benefits - 2 days off - After 3 months: Medical expenses insurance - Saving funds - Grocery tickets ($1,200)

• Proactively contact customers with past-due accounts to identify reasons for delinquency and provide tailored solutions to resolve outstanding balances • Use professional negotiation and probing techniques to secure payment commitments, establish firm payment arrangements, and offer financial tools or programs that support account rehabilitation • Review account history to understand the customer’s financial situation and determine the most effective course of action to mitigate loss • Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery • Act as a brand ambassador for Ford Credit, resolving sensitive financial situations with a balance of empathy, firmness, and professionalism • Manage a high volume of inbound and outbound calls in a fast-paced environment, adjusting quickly to changing priorities and account cues • Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues • Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement • Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality • Utilize company email and internet access in accordance with established company policies

Role Description The Manager, Customer Support is responsible for leading and overseeing customer support–focused projects and operational initiatives within a multi‑platform IT environment. This role establishes project management standards, coordinates cross‑functional teams, and ensures successful delivery of work efforts aligned with business and program objectives. The position works under general direction from senior leadership and provides oversight, quality assurance, and stakeholder coordination across assigned initiatives. Key Responsibilities - Project Management & Governance - Establish and implement project management processes, methodologies, and standards - Assemble project plans, schedules, and team assignments - Identify project risks and implement risk management strategies - Track milestones, timelines, and deliverables, adjusting plans and resources as needed - Team Leadership & Daily Oversight - Direct and monitor daily work efforts, including logistics and resource coordination - Identify staffing and resource needs to support project execution - Perform quality reviews to ensure standards and objectives are met - Provide administrative and operational support to project teams - Communication & Stakeholder Coordination - Coordinate communication across enterprise teams impacting scope, budget, risk, and resources - Escalate functional, quality, or timeline issues appropriately to leadership - Coordinate and deliver regular project status reports - Maintain visibility into project stability and operational readiness - Operational Support & Delivery Assurance - Support approved projects as requested by program areas and approved by IT leadership - Ensure alignment between customer support operations, IT initiatives, and business outcomes - Promote consistency and reliability in project execution across teams Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience - 7 or more years of IT experience including team management, customer service, and production project management - Project Management Professional (PMP) certification - 7 or more years of experience working under general direction in mid‑level to senior‑level management roles - Demonstrated leadership experience managing and delivering complex projects - Experience managing projects in multi‑platform IT environments Preferred Qualifications - Experience supporting IT initiatives related to public service, workforce, or community development programs - Experience working closely with program areas such as reemployment services or community development - Experience overseeing customer support or service delivery organizations Core Skills & Attributes - Strong leadership and decision‑making skills - Excellent organizational and prioritization abilities - Strong communication skills, both written and verbal - Ability to manage multiple initiatives concurrently - Strong risk management and problem‑solving capabilities - Collaborative and stakeholder‑focused approach - High attention to quality, timelines, and accountability Benefits - Competitive salary - Location: Remote or Onsite (Onsite location available in Tallahassee, Florida) - Experience Level: Senior Level (7 or more years of relevant experience) This is a remote position.