• Proactively contact customers with past-due accounts to identify reasons for delinquency and provide tailored solutions to resolve outstanding balances • Use professional negotiation and probing techniques to secure payment commitments, establish firm payment arrangements, and offer financial tools or programs that support account rehabilitation • Review account history to understand the customer’s financial situation and determine the most effective course of action to mitigate loss • Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery • Act as a brand ambassador for Ford Credit, resolving sensitive financial situations with a balance of empathy, firmness, and professionalism • Manage a high volume of inbound and outbound calls in a fast-paced environment, adjusting quickly to changing priorities and account cues • Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues • Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement • Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality • Utilize company email and internet access in accordance with established company policies

Role Description The Manager, Customer Support is responsible for leading and overseeing customer support–focused projects and operational initiatives within a multi‑platform IT environment. This role establishes project management standards, coordinates cross‑functional teams, and ensures successful delivery of work efforts aligned with business and program objectives. The position works under general direction from senior leadership and provides oversight, quality assurance, and stakeholder coordination across assigned initiatives. Key Responsibilities - Project Management & Governance - Establish and implement project management processes, methodologies, and standards - Assemble project plans, schedules, and team assignments - Identify project risks and implement risk management strategies - Track milestones, timelines, and deliverables, adjusting plans and resources as needed - Team Leadership & Daily Oversight - Direct and monitor daily work efforts, including logistics and resource coordination - Identify staffing and resource needs to support project execution - Perform quality reviews to ensure standards and objectives are met - Provide administrative and operational support to project teams - Communication & Stakeholder Coordination - Coordinate communication across enterprise teams impacting scope, budget, risk, and resources - Escalate functional, quality, or timeline issues appropriately to leadership - Coordinate and deliver regular project status reports - Maintain visibility into project stability and operational readiness - Operational Support & Delivery Assurance - Support approved projects as requested by program areas and approved by IT leadership - Ensure alignment between customer support operations, IT initiatives, and business outcomes - Promote consistency and reliability in project execution across teams Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience - 7 or more years of IT experience including team management, customer service, and production project management - Project Management Professional (PMP) certification - 7 or more years of experience working under general direction in mid‑level to senior‑level management roles - Demonstrated leadership experience managing and delivering complex projects - Experience managing projects in multi‑platform IT environments Preferred Qualifications - Experience supporting IT initiatives related to public service, workforce, or community development programs - Experience working closely with program areas such as reemployment services or community development - Experience overseeing customer support or service delivery organizations Core Skills & Attributes - Strong leadership and decision‑making skills - Excellent organizational and prioritization abilities - Strong communication skills, both written and verbal - Ability to manage multiple initiatives concurrently - Strong risk management and problem‑solving capabilities - Collaborative and stakeholder‑focused approach - High attention to quality, timelines, and accountability Benefits - Competitive salary - Location: Remote or Onsite (Onsite location available in Tallahassee, Florida) - Experience Level: Senior Level (7 or more years of relevant experience) This is a remote position.

Role Description Rejoignez notre pôle toulousain, un call center à taille humaine (10 personnes), et devenez le point de contact privilégié de clients pour la gestion de leurs demandes après-vente. - Répondre aux appels entrants destinés aux services après-vente et supports. - Mettre en relation les clients avec les services concernés. - Prendre des rendez-vous atelier via les logiciels internes. - Transmettre les messages aux services appropriés. - Qualifier les appels à l'aide d'un logiciel spécialisé. Ce poste est proposé à temps complet (35h hebdo) sur l’amplitude horaire 7h30/18h30. Travail du lundi au samedi, avec un samedi sur 8 de travaillé. Salaire : 12.02€ + Primes mensuelles. Processus de recrutement et Prise de poste rapides. Company Description

Role Description Patrique Mercier Recruitment is thrilled to announce an exciting remote work opportunity specifically tailored for Dutch-speaking candidates. In this role, you will actively engage with customers by offering exceptional support and assistance, ensuring that each customer interaction is handled with professionalism and care, thereby facilitating a seamless and enjoyable shopping experience for all users. You will be contributing your valuable expertise and customer-first mindset to a rapidly expanding digital platform that not only recognizes but truly values your skills and dedication. This is your chance to be part of a forward-thinking team where your contributions make a meaningful impact on customer satisfaction and company growth. Your Responsibilities - Deliver excellent customer service to Dutch-speaking clients. - Assist customers with order inquiries, issue resolution, and product information. - Maintain accurate and detailed records of customer interactions. - Collaborate with internal teams to enhance customer satisfaction and operational efficiency. - Stay informed on company products, policies, and industry trends through ongoing training. Qualifications - Fluency in Dutch (both spoken and written) is required. - Excellent communication and interpersonal skills. - Previous experience in customer care or e-commerce is preferred but not mandatory. - Ability to work independently in a remote setting with strong time-management skills. - Proactive problem-solving abilities and a customer-oriented mindset. - Reliable internet connection and a suitable home working environment. - Currently residing in Greece and authorized to work remotely. - Motivated to learn and grow within a supportive and innovative company culture. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and 4 weeks Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - And many other perks!