Customer Care Specialist I - Contract San Antonio, TX, USA Employees can work remotely Contract Shift: 1st Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn. Job Description BASE PAY: $15.50+ hr SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS. What You'll Do: Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference! We count on you to: ✔️ Provide friendly, efficient, and professional customer service ✔️ Resolve issues quickly and effectively ✔️ Recommend solutions that enhance the customer experience ✔️ Work within assigned client programs to meet performance goals Your Key Responsibilities: 💡 Engage with Customers: Handle inbound and outbound calls based on your assignment. 📚 Learn & Grow: Successfully complete training and stay updated with ongoing learning. 📝 Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits. 🔒 Protect Customer Data: Ensure security and privacy for every interaction. 💻 Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes. 📊 Track Performance & Improve: Monitor individual performance and contribute to team success. 📞 Make an Impact: Participate in outbound calls as needed to meet client objectives. 👥 Be a Team Player: Support team and company goals while maintaining a professional and secure work environment. Are You the Right Fit? ✔️ Education: High School Diploma/GED required ✔️ Experience: 0-2 years (Customer service, banking, or retail experience is a plus!) ✔️ Skills You Bring: ✅ Strong multitasking abilities ✅ Attention to detail ✅ Excellent communication & interpersonal skills ✅ Basic computer knowledge ✅ Willingness to learn & grow with ongoing training Join us and be part of a team that makes a difference—one customer at a time! 🚀 Additional Information BASE PAY: $15.50+ hr SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS. Contract Position. The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Role Description We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment. - Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat. - CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more. - E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters. - Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic. - Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests. - Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally. Qualifications - Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff. - A strong working knowledge of HTML5 and CSS3. Comfortable editing styles without breaking layouts. - Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors. - A basic understanding of web design principles and the ability to recognize clean, effective layouts. - Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution. - Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail. - A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture. - Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required. Requirements - Fully Remote in United States: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Benefits - At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. - Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome - If these values sound like you and describe people you want to work with, you will thrive at Xplor. - As an Xplorer, you will be part of a global network of talented colleagues who will support your success. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description We are looking for an exceptional Customer Success Manager to join our growing team. In this role, you will own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction. In this role, you will also be responsible to: - Develop a strong command of Workato's unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, Orchestration, and AI, our customer use cases and success stories, and our best practices. - Leverage the aforementioned knowledge to guide the customer on their Enterprise Orchestration & AI journey and help them think differently. - Work with customers on building out the AI roadmap. - Develop and maintain strategic business relationships with customers to drive adoption, assess and evangelize the value received, and support revenue expansion. - Establish regular touchpoints with the assigned customers per established practices, to review progress against strategic business and technical product objectives. - Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivery of Customer Objectives reviews, Exec Business reviews, etc. - Develop a deep understanding of a customer's business, use cases, and desired outcomes in order to guide them to achieve these via Workato's product and services. - Develop and drive programs to increase product usage within the current (landed) group and expand it to other business groups/functions. - Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors that outline progress with Workato mapped to their business initiatives, value, deployment plans, etc. - Monitor customers' achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders. - Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. - Serve as the primary escalation point for customer issues, and effectively prioritize and orchestrate the resolution of customer requests or issues. - Develop trusted, collaborative relationships with internal stakeholders and business partners, and champion customers internally to mitigate risk, improve the customer experience, drive value outcomes, and unlock growth. - Professionally manage your book of business and provide periodic and accurate reporting, develop growth and mitigation plans, following our best-practices and documentation requirements. - Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency. - Run hackathons and bootcamps to drive product adoption and consumption. - Actively engage in sales activities to drive revenue growth and customer expansion. Qualifications - BS or equivalent technical education. MBA a plus. - 5+ years of professional experience in consulting, customer success, client relationship or technical account management roles with a demonstrated track record of increasing adoption, revenue retention and driving NRR Growth. - Prior experience as a Sr CSM, Account Manager or Sales Executive in a large PaaS preferred. - Experience managing a portfolio of accounts, with account ARR ranging from ~$100k to multi-million dollar ARR across the Forbes Global 2000 companies. - Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes. - Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level). - Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations. - Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. - Prior Experience in Digital Transformation and/or consulting firms preferred. - Strong familiarity with the AI ecosystem, with the ability to articulate market trends, identify common implementation challenges, and recommend AI-driven solutions that align with strategic business objectives. - Fluency in English, both written and spoken. Requirements - Ability to develop an understanding of large complex businesses & Mid market customers with many stakeholders. - Strong sense of customer empathy and customer-centricity. - Grit and resilience to manage occasional tough & complex situations. - Excellent interpersonal and communication skills. - Strong problem-solving and analytical thinking. - Storytelling skills. - Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. - A passion for and belief in the power of automation to drive business value. - Have keen intellectual curiosity, a strong orientation to detail, and analytical abilities. - Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers. - Be a self-motivated team player who loves to drive Impact beyond their current role.

Role Description Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security. - Manage customer interactions via phone, email, and chat - Handle orders, refunds, shipping issues, and payment queries - Liaise with internal teams, couriers, and partners - Resolve complex cases and escalate when needed - Maintain high customer satisfaction and meet KPIs Qualifications - Fluent German + strong English (C1) - Strong communication and problem-solving skills - Detail-oriented and able to work under pressure - Team player with a proactive mindset - Flexibility for shift work Requirements - 40h/week, rotational shifts - Monday–Sunday, 07:00–24:00 Benefits - Without accommodation: ~€1,523 - With accommodation: ~€1,200 + housing - Meal allowance (€7/day) - Performance bonus up to €150 - Health insurance from day one - Paid holidays + bonuses Training - 15–20 days (Mon–Fri, 09:00–18:00, in English) Contract - Fixed-term (~12 months), with potential to become permanent