Role Description Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services. As a Customer Care representative, you will be responsible for: - Handling customer inquiries and providing timely support to German-speaking clients regarding delivery and logistics. - Tracking shipments, handling complaints, and resolving issues related to deliveries. - Maintaining accurate records of customer interactions in CRM systems. - Collaborating with internal teams such as operations and dispatch to resolve customer concerns. - Providing clear information about delivery schedules, policies, and procedures. - Collecting customer feedback to support continuous improvement in service quality. - Participating in training sessions to stay updated on company services and logistics industry trends. Qualifications - Fluent in German and English with excellent communication skills. - Previous experience in customer service, preferably in logistics or delivery services. - Strong problem-solving skills and ability to handle multiple tasks. - Customer-oriented mindset with attention to detail. - Ability to work effectively in a fast-paced environment. - Familiarity with CRM software and customer support tools is a plus. - Enthusiasm for the logistics industry and commitment to quality service. Benefits - Competitive Monthly Salary. - Monthly Performance Bonus. - Fully Paid Relocation Package (Flight, Transfer, and 4 weeks Hotel). - Private Health Insurance. - 2 Extra Salaries Per Year. - Support In Finding Accommodation After Hotel. - Fully Paid Training. - And many other perks! Company Description

Role Description Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver exceptional customer service and technical support to Polish-speaking customers, ensuring their inquiries and issues are handled efficiently and professionally. - Provide high-quality customer support to Polish-speaking clients via phone, email, and chat regarding electronic products, services, and technical issues. - Assist customers with troubleshooting, product information, installations, and warranty claims. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with technical and sales teams to resolve customer problems effectively. - Stay updated on the latest product developments and company policies to provide accurate information. - Contribute to continuous improvement efforts to enhance customer service quality. Qualifications - Fluency in Polish (spoken and written) is essential; good English skills are a plus. - Experience in customer service or technical support, preferably in the electronics sector. - Excellent communication, problem-solving skills, and a customer-focused attitude. - Ability to work efficiently in a fast-paced environment and handle multiple tasks. - Familiarity with CRM software and digital communication tools. - Willingness to relocate and work in Greece. - Strong organizational skills and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone • Provide support for Entry Level Sales and Billing Requests • Report bugs to Developers • Partial infrastructure monitor • Issue reporting to the Infrastructure Team and Manager • Handling Cross sales / Up sales • Consult Customers for developing their services • Provide customer feedback in order to improve products, services, and customer satisfaction.

Role Description - Providing ongoing support to customers who use the service (telephone/written) - Responding and ongoing management of the drivers who provide service - Shift operation with several systems at the same time - Operating our SAAS platforms - Real-time problem solving - Update reports Qualifications - Dealing with stressful situations and multitasking - Control of office systems - High level of customer service - Basic knowledge of the English language - Creative thinking outside the box regarding ongoing operation situations - Possibility of placement in all shift hours without limitation - Availability to work from 6:00 AM - Working also from home - A quiet working environment allows for phone calls and stable internet connection Benefits - At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. - We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. - If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com, and we’ll do our best to support you.