Role Description Patrique Mercier Recruitment ES is excited to present an excellent opportunity for Dutch-speaking individuals to join a leading Travel & Booking Company as Customer Service Representatives. If you are passionate about travel and enjoy assisting customers with their travel plans, this role is perfect for you. You will provide outstanding support to Dutch-speaking clients, offering comprehensive assistance with their bookings, handling a wide range of inquiries, and effectively resolving any travel-related issues that may arise. Your role is pivotal in ensuring that every client enjoys a smooth, hassle-free, and memorable travel experience and guiding clients through the entire process with professionalism and care. Responsibilities - Deliver exceptional customer service to Dutch-speaking clients. - Assist customers with booking travel arrangements including flights, accommodations, and excursions. - Handle inquiries, changes, cancellations, and resolve issues efficiently and professionally. - Maintain accurate records of customer interactions and bookings. - Collaborate with internal teams and travel partners to provide seamless service. - Participate in ongoing training to stay up-to-date with travel policies and customer service best practices. Qualifications - Fluency in Dutch (both written and spoken) is essential; please state your nationality and native language in your application. - Strong commitment to providing excellent customer service. - Experience in travel booking or customer service is an advantage but not mandatory. - Excellent communication and problem-solving skills. - Able to work independently and as part of a team. - Positive attitude and proactive approach to customer satisfaction. - Willingness to learn and grow within a dynamic work environment. Benefits - Monthly Performance Bonus - Fully Paid Relocation Package (flight, transfer, and four weeks' paid hotel stay upon arrival) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Free Greek lessons - And More!

• Perform installations, preventive maintenance, inspections and repairs of products • Execute SW and HW updates or upgrades • Perform product verifications and calibrations • Perform routine troubleshooting and root cause analysis • Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams • Complete every installation or service assignment efficiently and in a timely manner • Keep customer up-to-date regarding their requests and minimize down time • Establish a professional and robust customer relationship • Instruct and educate customer and staff in proper use of products and services • Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner • Actively live the team approach on a regional and European level • Keep up to date with assigned trainings, re-trainings and certifications • Keep abreast of developments regarding Brainlab and competitive products and services • Deliver high level customer service

• Processing requests to enable new providers and currencies for the casino • Checking new providers and currencies functionality at the casino • Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list • Technical configuration of new projects • Preparing invoices and different reports to clients • Interaction with other Game Aggregator teams and clients • Mailing to clients with important changes and monitoring the implementation of these changes

Role Description Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services. As a Customer Care representative, you will be responsible for: - Handling customer inquiries and providing timely support to German-speaking clients regarding delivery and logistics. - Tracking shipments, handling complaints, and resolving issues related to deliveries. - Maintaining accurate records of customer interactions in CRM systems. - Collaborating with internal teams such as operations and dispatch to resolve customer concerns. - Providing clear information about delivery schedules, policies, and procedures. - Collecting customer feedback to support continuous improvement in service quality. - Participating in training sessions to stay updated on company services and logistics industry trends. Qualifications - Fluent in German and English with excellent communication skills. - Previous experience in customer service, preferably in logistics or delivery services. - Strong problem-solving skills and ability to handle multiple tasks. - Customer-oriented mindset with attention to detail. - Ability to work effectively in a fast-paced environment. - Familiarity with CRM software and customer support tools is a plus. - Enthusiasm for the logistics industry and commitment to quality service. Benefits - Competitive Monthly Salary. - Monthly Performance Bonus. - Fully Paid Relocation Package (Flight, Transfer, and 4 weeks Hotel). - Private Health Insurance. - 2 Extra Salaries Per Year. - Support In Finding Accommodation After Hotel. - Fully Paid Training. - And many other perks! Company Description