We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources. The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. Training Schedule: - Monday–Friday, 10:00 AM–6:30 PM EST - Duration: 8 weeks Available Work Schedules (Post‑Training): - Midday Shifts: - Monday–Friday, 10:30 AM–6:00 PM EST - Monday–Friday, 11:00 AM–7:00 PM EST - Evening Shift: - Monday–Friday, 11:45 AM–8:15 PM EST Key Responsibilities: The Customer Service Representative's responsibilities include (but are not limited to) the following: - Takes inbound calls from members and determines the quickest, most effective ways to answer member questions. - Creates an emotional connection with members by understanding and engaging them to champion their best health. - er records within the overall member management system - Provides introductory information and connects members with additional and appropriate benefits/external resources. - Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels. - Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts. - Sends outbound e-mails to members where and as needed. - Supports members with troubleshooting and deescalating where needed. - Escalates queries and concerns when it is deemed necessary. - Ensures that members are satisfied with products/services by handling complaints and inquiries. - Works with the customer service team to share solutions and processes. - Embodies the CVS Core values in each interaction. Required Qualifications: - 1-3 years of call center and/or customer service experience. - Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs. - A private and confidential workspace free from distractions. - A hardwired connection is required (i.e., an Ethernet connection). - Time management skills to promptly respond to e-mails, call, and chat messages. - Active listening skills to effectively handle members who may be upset. Preferred Qualifications: - 1-3 years of healthcare experience. - Background in mental health or human services. - Bilingual or multilingual skills. - Experience working from home in a remote role. Educational Requirements: - A high school diploma or equivalent is required. - Associates degree preferred. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Manage international orders by coordinating between clients, logistics teams, and customs, ensuring accurate documentation (bill of lading, invoices) and shipment delivery. • Place orders, track cargo, resolve delivery issues, and maintain a high level of communication with overseas agents to meet compliance and service standards. • Enter, track, and manage sales order and export bookings in company systems (e.g., SAP, OTM). • Prepare and verify accurate export documentation, including customs paperwork and bills of lading, to comply with international regulations. • Act as the primary liaison between customers, carriers, and internal teams to provide shipment updates. • Arrange for cargo pickup and delivery, ensuring compliance with air or ocean freight standards. • Proactively identify and resolve shipment delays, damages, or discrepancies in documentation. • Ensure accurate, timely invoicing and generate performance reports.

• Assist Sales Executives with preparation of proposals, RFP/RFI responses, and sales presentations • Compile and organize required documentation for prospective clients (case studies, service descriptions, pricing inputs, etc.) • Maintain version control and accuracy of sales materials • Enter and maintain prospect and opportunity data in CRM systems • Track sales activity, follow-ups, and next steps • Assist with reporting on pipeline activity, proposal volume, and response timelines • Coordinate internal requests related to sales efforts • Schedule sales meetings, demos, and follow-up calls • Assist with conference registration and coordination • Serve as a point of contact for internal sales-related questions and documentation needs • Maintain and organize shared sales folders, templates, and standard documents • Assist with updating sales collateral and ensuring materials reflect current offerings • Provide administrative and operational support to the Sales and Marketing teams as needed • Participate in sales and cross-functional meetings when appropriate • Perform other duties as assigned to support sales effectiveness

We are currently recruiting for an Adjuster Support to join our team in Alberta, Canada. The successful candidate will ensure that all daily clerical functions within the branch are carried out. Completes tasks with the objective of maintaining accuracy, organization, and effective time management.