Lead Management, Support II with French remote type Hybrid Work locations Brno, Czech Republic time type Full time job requisition id JR101333 Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: Our Marketing Contact Center is expanding its EMEA team to drive high-impact results. We are a small friendly international multilingual team that is looking for motivated individuals to help us accelerate our success and provide support to our customers. We will appreciate friendly, hardworking people who have positive attitude and the ability to stay organized. Join us in a fast-paced, multilingual environment where your contributions directly fuel Zebra’s growth and customer success across the EMEA region! In this position you will drive revenue growth by acting as the primary point of contact for our EMEA customers. You will use your language skills and sales focus to qualify high-value opportunities and deliver them directly to our sales teams and partners. Responsibilities: - Handle inbound and outbound calls/emails to identify and qualify new sales opportunities. - Perform campaign follow-ups to verify data and generate pipeline. - Provide pre-sale support and expert product knowledge to customers. Requirements: - 1–3 years of experience in customer support, marketing, or sales. - Multilingual fluency (specifically French, or other EMEA languages). - Strong negotiation skills and a results-driven, "action-oriented" mindset. Benefits: - 5 weeks of vacation, 5 sick days and 2 volunteer days paid off. - Multisport card at a reduced price. - Meal contribution. - Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. - Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. - Annual bonuses based on financial results. - Yearly salary increases according to individual performance. - Employee referral bonus for bringing New Talent to Zebra. - Free beverages and fruit days (coffee, tea, milk available in our kitchenette). - Life & Pension insurance contribution. - New modern and multifunctional workplace at Vlněna Office park in the city centre - Discount at our partners (Banks, HP, Dell, Microsoft Office). Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

• Create sales opportunities for the Retail Sales team • Answer inbound calls from customers wanting information about the reverse mortgage program • Initiate outbound calls to potential customers • Make 100+ dials per day • Meet business defined metrics of production • Qualify customer to meet program guidelines (AGE, LTV, Homeowner) • Transfer interested and qualified customer to sales team • Create appointments for follow up • Mail information packets to customers • Update the Sales CRM with notes of each transaction

Role Description Paradigm is seeking a full-time, fully remote Provider Data Specialist. The schedule for this position is Monday - Friday, 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM. The Provider Data Specialist is responsible for collecting, verifying, maintaining, and managing provider credentialing and participation data across multiple systems. This role supports credentialing operations by ensuring accurate, complete, and compliant provider files in accordance with company policies, accreditation standards, and state and federal regulations. The Provider Data Specialist works collaboratively with internal teams and external providers, maintains strict confidentiality of sensitive information, and contributes to reporting and process support that enables efficient network and credentialing operations. Duties and Responsibilities - Requests, receives, processes participating provider information across multiple databases. - Processes request, investigation, verification, tracking and follow up of primary responses from various sources. - Identifies, investigates, reports, tracks, and follows-up on any potentially adverse information received from credentialing sources. - Obtains and maintains appropriate knowledge of company policy and procedures, accreditation standards, state and federal regulations, guidelines, procedures and laws required in credentialing process. - Populates, updates, and maintains database software and filing systems. - Assists with Requests for Proposals or any requested reports as necessary and in collaboration with supervisor or other Credentialing Services staff. - Maintains practitioner files annually. - Ensures provider credentialing documents are present for affiliated community practitioners. - Participates in professional organizations and/or other organizations addressing Provider Data. - Maintains strict confidentiality of all records, data and occurrences as condition of initial and/or continued employment. - Maintain reliable and predictable attendance during scheduled work hours. Qualifications - Bachelor's degree in health care or technical field preferred, call center experience a plus. - Exceptional communication and telephone skills are required, as well as a great deal of patience and understanding. - Experience working with physicians and/or senior executives preferred. - Possess a high level of self-confidence and persistence; maintain an assertive approach in dealing with providers. - Must possess excellent organizational skills and the ability to multi-task effectively. - Demonstrate the ability to prioritize heavy workload and work independently with minimal supervision. - Proficient computer and internet skills; familiarity with Microsoft Office software required. - Knowledge of medical terminology preferred. - Will develop in-depth knowledge of department and company internal workflows including but not limited to individual state’s procedures and negotiating protocols. - Bilingual a plus. Benefits - Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation: paid time off and personal holiday programs for work-life balance. - Volunteer time: one paid day per calendar year for community engagement. - Learning and development: support for continual learning through the Learning Excellence at Paradigm (LEAP) program.

• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements