Greater Western Water

Title: Team Leader, Enterprise Business Design Location: Footscray Australia Job Description: - Company: Greater Western Water Limited - Permanent Full Time - From $175k package - Footscray location | hybrid See yourself thrive Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need. Skills & Experience Significant experience in business architecture and process management, with strong expertise in business capabilities, enterprise processes and value streams. Proven experience leading and developing specialist teams focused on business architecture and process improvement. Excellent interpersonal, presentation, written and verbal communication skills, with a demonstrated ability to influence, negotiate and convey complex concepts to stakeholders at all levels of the organisation. Strong ability to maintain an enterprise-wide perspective in complex, fast‑changing environments, identifying structural issues, cross‑functional interdependencies and opportunities to reduce duplication while working effectively to tight deadlines. Bachelor’s degree in related discipline, or equivalent extensive relevant professional experience. The opportunity As Team Leader, Enterprise Business Design, you will lead the development, implementation and governance of Greater Western Water’s enterprise business architecture and process management frameworks, playing a pivotal role in driving enterprise-wide transformation and operational excellence. This role is central to aligning business capabilities and processes with GWW’s strategic objectives, ensuring the organisation is well positioned to meet current and future challenges. Leading the design and ongoing maintenance of GWW’s business capability model, you will partner closely with executive and senior leaders to align capabilities with evolving operating models. You will identify capability uplift priorities, support clear capability ownership, and integrate business capabilities with value streams, IT systems and strategic initiatives, enabling informed decision-making and sustainable performance improvement across the enterprise. Responsibilities Establish, implement and govern enterprise-wide principles, frameworks, guidelines, templates and tools for business architecture and business process management. Lead the definition, ongoing maintenance and maturity assessment of GWW’s business capability model, ensuring alignment with current and target operating models and strategic objectives. Partner with executive and senior leaders to determine capability ownership, embed accountability, and map business capabilities to the organisational structure. Identify capability uplift priorities and develop capability roadmaps by assessing maturity, strategic initiatives, dependencies and impacts across programs and projects. Design and maintain enterprise value stream maps, collaborating with process owners and specialists to identify process gaps, improvement opportunities and how value is delivered to customers and stakeholders. Establish an integrated enterprise view by mapping business capabilities to IT applications, information entities, customers and stakeholders, in partnership with Enterprise IT Architecture, IT&D and Stakeholder Affairs. About Greater Western Water We’re water… and more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more Benefits We embrace flexibility and connection with a balance of on-site and WFH Free onsite parking (subject to availability) Gender neutral, 16-week parental leave available from commencement Monthly work life balance day off to treat yourself (if full-time) Free income protection and salary continuance insurance Access to corporate health insurance deals with major providers Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

Lead customer service strategy to enhance satisfaction and service delivery, oversee multi-channel operations and complaint resolutions, and utilize data to improve customer journeys and strengthen complaint handling processes.

Title: Senior Team Leader Catchments and Water Treatment Location: Footscray Australia Job Description: - Perm. Full-time opportunity | based in Footscray + GWW sites + WFH - Drive innovation, compliance and continuous improvement in essential services - Salary: $165,000 incl. superannuation About Greater Western Water We're water… and more. GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more Benefits - We embrace flexibility and connection with a balance of on-site and WFH - Free onsite parking (subject to availability) - Gender neutral, 16-week parental leave available from commencement - Monthly work life balance day off to treat yourself (if full-time) - Free income protection and salary continuance insurance - Access to corporate health insurance deals with major providers - Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office The opportunity As the Senior Team Leader, Catchments & Water Treatment, you'll lead the safe, reliable and efficient operation of bulk water systems, including raw water transfers, catchments, dams and treatment plants. This is a critical leadership role responsible for ensuring compliance with the Safe Drinking Water Act, protecting public health, and delivering high-quality water services to the community. You'll lead a multidisciplinary team while working closely with key stakeholders including Melbourne Water and Southern Rural Water. With a strong focus on risk management, continuous improvement and operational excellence, you'll play a key role in safeguarding water quality and supporting sustainable water management outcomes. Responsibilities - Lead the operation of catchments, dams and water treatment plants to ensure safe, reliable supply - Ensure compliance with Safe Drinking Water Act, DWRMP, HACCP and regulatory standards - Lead and develop a high-performing team of operators, engineers and technical specialists - Manage operational and capital programs, including budgets, maintenance and asset performance - Identify and mitigate operational risks, responding to incidents and system issues - Build strong partnerships with internal teams, regulators and external stakeholders Skills & Experience - Significant experience in water or wastewater treatment operations and leadership roles - Strong knowledge of Safe Drinking Water Act, regulatory compliance, HACCP systems and risk management frameworks - Proven ability to lead teams, manage performance and build capability - Experience managing budgets, asset management systems and operational planning - Strong stakeholder engagement and communication skills - Degree in Civil, Mechanical, Chemical or Process Engineering (Highly desirable) - Hold a valid Australian Drivers Licence (required) See yourself thrive Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring. We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need. Don't meet every single requirement? If you're excited about this role, we encourage you to apply. Don't delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence early! The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia. Please note: this role has been classified as a Critical Worker under the Security of Critical Infrastructure (SOCI) Act and GWW's Critical Infrastructure Risk Management Program. As such, the successful candidate will also be required to undergo additional security clearance checks in line with legislative obligations.