TruRoots Company

• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements