Role Description Paradigm is seeking a full-time, fully remote Provider Data Specialist. The schedule for this position is Monday - Friday, 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM. The Provider Data Specialist is responsible for collecting, verifying, maintaining, and managing provider credentialing and participation data across multiple systems. This role supports credentialing operations by ensuring accurate, complete, and compliant provider files in accordance with company policies, accreditation standards, and state and federal regulations. The Provider Data Specialist works collaboratively with internal teams and external providers, maintains strict confidentiality of sensitive information, and contributes to reporting and process support that enables efficient network and credentialing operations. Duties and Responsibilities - Requests, receives, processes participating provider information across multiple databases. - Processes request, investigation, verification, tracking and follow up of primary responses from various sources. - Identifies, investigates, reports, tracks, and follows-up on any potentially adverse information received from credentialing sources. - Obtains and maintains appropriate knowledge of company policy and procedures, accreditation standards, state and federal regulations, guidelines, procedures and laws required in credentialing process. - Populates, updates, and maintains database software and filing systems. - Assists with Requests for Proposals or any requested reports as necessary and in collaboration with supervisor or other Credentialing Services staff. - Maintains practitioner files annually. - Ensures provider credentialing documents are present for affiliated community practitioners. - Participates in professional organizations and/or other organizations addressing Provider Data. - Maintains strict confidentiality of all records, data and occurrences as condition of initial and/or continued employment. - Maintain reliable and predictable attendance during scheduled work hours. Qualifications - Bachelor's degree in health care or technical field preferred, call center experience a plus. - Exceptional communication and telephone skills are required, as well as a great deal of patience and understanding. - Experience working with physicians and/or senior executives preferred. - Possess a high level of self-confidence and persistence; maintain an assertive approach in dealing with providers. - Must possess excellent organizational skills and the ability to multi-task effectively. - Demonstrate the ability to prioritize heavy workload and work independently with minimal supervision. - Proficient computer and internet skills; familiarity with Microsoft Office software required. - Knowledge of medical terminology preferred. - Will develop in-depth knowledge of department and company internal workflows including but not limited to individual state’s procedures and negotiating protocols. - Bilingual a plus. Benefits - Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation: paid time off and personal holiday programs for work-life balance. - Volunteer time: one paid day per calendar year for community engagement. - Learning and development: support for continual learning through the Learning Excellence at Paradigm (LEAP) program.

• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements

• Respond to customer inquiries via email, chat, or messaging platforms • Provide accurate, timely, and professional responses based on client guidelines • Assist customers with questions, concerns, or service-related issues • Escalate complex or sensitive cases to the appropriate internal team • Manage customer support tickets using platforms such as Zendesk, Freshdesk, or similar systems • Track, update, and resolve support cases in a timely manner • Ensure all customer interactions are properly documented • Follow defined workflows for issue resolution and escalation • Troubleshoot common customer issues based on provided processes • Coordinate with internal teams when resolution requires additional input • Ensure customers receive clear updates throughout the resolution process • Maintain a solution-oriented and professional communication style • Assist customers with order updates, service requests, or account-related questions (if applicable to client) • Ensure accuracy of customer information and requests • Maintain a smooth end-to-end customer experience • Maintain organized records of customer interactions • Assist with basic reporting or tracking of support metrics • Help improve support processes through feedback and observations

• You’ll be the frontline voice of the brand across social, helping customers in real time while keeping responses human, clear, and platform-native. • Responding to public comments with strong judgment, context awareness, and the right brand tone • Managing direct messages (DMs) and private support conversations end-to-end • Using a CRM to review customer history, track cases, and document outcomes clearly • Supporting common customer service needs including: Account and login support, Subscription, billing, refunds, and cancellations, Retention-style conversations (when appropriate), Access, download, install, or “it’s not working” troubleshooting • Providing basic product guidance and technical triage, escalating when needed • Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending • Following established escalation paths for high-risk issues, sensitive topics, and VIP situations • Contributing to consistent quality across shifts (tone, accuracy, decision-making)