• Conduct in-depth user research to understand user needs, pain points, and behaviors, and actively communicate those learnings across the team • Leverage research insights to inform and validate design decisions, ensuring products truly resonate with users • Create high-quality wireframes, low-fidelity and high-fidelity mockups, and interactive prototypes that effectively communicate design vision • Stay on top of the latest industry trends, technologies, and design patterns • Maintain a high bar for quality, usability, and attention to edge cases • Provide design leadership and guidance to junior team members to ensure design excellence across projects • Lead complex design projects from concept to delivery • Drive a culture of constant improvement and learning within the design team • Collaborate with product managers, engineers, and stakeholders to align on design strategy and vision • Bring structure to ambiguous problems, frame tradeoffs clearly, and champion a user-first approach • Anticipate how design decisions impact related workflows, teams, and product areas • Contribute to patterns, shared practices, and design consistency that improve efficiency and coherence across the product • Partner with cross-functional teams to design AI-empowered workflows and product experiences that help users take action, interpret system output, and stay in control • Define thoughtful patterns for trust, transparency, and human oversight where intelligent capabilities are introduced

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Google Forms Specialist Compensation: $80–$100/file - Share Google Forms you have created or have access to. - Include surveys, quizzes, event sign-ups, and questionnaires. - Ensure forms contain multiple question types like multiple choice, short answer, and dropdowns. - Provide non-AI generated and timestamped content. - Maintain confidentiality by removing sensitive details yourself. Qualifications - Experience with Google Forms. - Ability to create diverse question types. Requirements - Application Process (Takes 20–30 mins to complete): - Upload resume - AI interview based on your resume - Submit form Benefits - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: - You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. - You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. - You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of relevant design experience. - An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data - Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision. - A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges. - Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line - Experience participating in the complete product development lifecycle of web and/or software applications. - Experience in user experience design or industry experience (corporate, software, web or agency) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Lead the design process holistically, integrating product solutions with a strategic, service-oriented perspective. • Align user needs with business objectives, leveraging design as a tool for growth and retention. • Actively contribute to the maintenance and evolution of our Design System, ensuring consistency at scale. • Work closely with Product Managers, Engineering, and stakeholders to deliver viable and innovative solutions. • Create user flows, wireframes, and high-fidelity interfaces using Figma and Miro. • Use qualitative and quantitative data to inform decisions, conducting usability testing, A/B tests, and behavioral analysis. • Structure processes, workflows, and patterns that guide the team and ensure delivery quality.