• Confidently and consistently provide excellent customer service • Engage customers to quickly understand business requirements • Share their broad experience with industry practices • Adapt and succeed independently in challenging situations • Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions • Support multiple customers concurrently on short duration projects • Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features • Share expertise with customers on a variety of Ask-an-Expert requests by : Conducting research to ensure understanding of customer questions and related Workday concepts • Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements • Clearly and effectively communicating responses and value to customers • Partner with an Engagement Manager to deliver services that include : Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions) • Functional Review (Tenant Review with Consulting Services) • Health Check (Tenant Review with Cross Functional Consulting Services) • Additional Services that our consultants deliver include : Collaboration Crews (Facilitate group customer sharing discussions) • Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals) • Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption) • Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).

• Responsible for all aspects of Security design process for assigned projects • Each project shall be managed to agreed project specific scope of work (SOW) • Deliverable Schedule • Supporting design team members to effectively perform their duties • Successful delivery of assigned Security projects • Be able to use Bluebeam to do markups and gather markup information from team members • Attend project meetings with design team members • Quality Control for the output of design document(s) and project deliverables • Respond to RFI(s) and RFQ(s) as required per project • Perform site walk(s)/visit(s) as required • Attend/Schedule weekly project meetings as required by project • Attend BIM Coordination Meetings for different projects as needed • BIM Coordination with MEP trades and our models • Assist on creating BIM Execution Plans when needed • BIM Document management (models, coordination, families, etc) • Work with live and local Revit models • Work with-in CAD when needed • Assist on implementing Designer and Project Manager designs in Revit format • Assist other team members when needed to complete projects & have productive communication with all team members

• Provide design and implementation expertise to a cross-functional Salesforce integration team • Design and develop software applications and integration solutions from business requirements in collaboration with team members • Develop, prototype, and test solutions for large-scale Salesforce and cloud-based contact center integration implementations • Lead the technical design and implementation of API connectors to IVR, CTI, and Knowledge Management databases • Direct and create interfaces for application code, relational databases, and computer hardware systems • Ensure compliance with applicable IT governance standards for all CRM development and integration implementations • Support testing, identify defects, and drive remediation • Provide guidance, coaching, and technical mentorship to junior developers • May supervise other developers on the integration team • Support UAT and go-live activities • Lead knowledge transfer sessions with the client support team during technology implementation

• Design systems and programs to meet complex Salesforce integration business needs • Code, test, debug, implement, and document moderately complex software programs supporting contact center integration requirements • Prepare detailed specifications from which integration programs are developed and coded • Ensure programs meet standards, technical specifications, and applicable IT governance requirements • Perform technical analysis and component delivery across integration workstreams • Analyze and gather information from existing Salesforce and contact center systems • Support software development cost estimation and schedule planning • Explore new technologies and design approaches to address integration requirements • Coordinate with the management team to ensure problem resolution and client satisfaction • Complete tasks within estimated timeframes and budget constraints • Support UAT and go-live activities • Attend scheduled and ad hoc meetings as required