• IAM service ownership and operational excellence: Own day-to-day IAM operations across identity lifecycle (joiner-mover-leaver), access requests, SSO, MFA, federation, directory integrations, and access fulfillment workflows. • Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness. • Establish and report SLAs/SLOs and operational KPIs, including availability, MTTR, ticket throughput, backlog health, and quality metrics (mis-provisioning, rework, escalations). • Own operational communications: status updates, planned maintenance notices, user-impact messaging, and post-incident reviews with measurable corrective actions. • Oversee operational stability and administration for IAM platforms and dependencies (examples: SSO/MFA platforms, directories, IGA administration, ITSM workflows, HR source-of-truth, APIs/connectors). • Partner with architecture and engineering teams to improve reliability, resilience, and deployment outcomes (release readiness, change controls, rollback strategies). • Lead audit and compliance execution for access controls: evidence collection, recertification operational execution, control testing support, remediation tracking, and sustained audit readiness. • Lead performance of Systems Integrators and managed service providers supporting IAM operations and delivery (L2/L3, integrations, platform administration, upgrades, migrations). • Define scopes, deliverables, RACI, runbooks, and acceptance criteria for SI-delivered work and operational run support. • Establish an automation-first operating model targeting removal of repetitive manual tasks and reduction of ticket volume across IAM workflows.

• Responsible for sustaining the operating culture of the contact center and evolves the operating model with modern tools and capabilities that enhance the experience for both consumers and team members. • Provide strategic leadership to build and sustain a high-performing, mission-aligned team across a large 700+ distributed workforce by championing a strong culture of engagement and service excellence. • Drive appointment growth and performance by optimizing volume, mix, and conversion. • Ensure a resilient, high-performing operation by maintaining readiness for disruptions, deliver core KPIs. • Drive the adoption of AI and automation to streamline workflows and reduce manual effort.

• responsible for the accurate and timely dispensing of prescribed medication to patients • work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action • ensures adherence to quality assurance standards, accurate tracking techniques and a review process prior to shipping medications to patients • understands department, segment, and organizational strategy and operating objectives • makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed • follows established guidelines/procedures

Role Description Coordinates routing activity, shipment timing, and dispatch operations to help maintain consistent freight movement. Responsibilities - Review routing schedules daily - Update shipment progress records - Coordinate timing revisions - Maintain organized dispatch logs - Communicate delays or exceptions - Support operational workflow needs - Assist with schedule planning Qualifications - Strong communication ability - Basic to intermediate computer skills - Organized approach to tasks - Attention to detail - Dependable time management - Experience is optional Work Environment Structured logistics setting focused on routing accuracy, shipment progress, and communication. Communication Notice Candidates may receive hiring-related messages by phone, email, or SMS. These communications may include scheduling or application updates. Text messages may be declined at any time.