• Hires, develops and retains a team of highly skilled Engagement Managers, Project Directors, and Delivery Directors. • Lead the execution of the 'Future of Delivery' for Higher Education. • Engages with our GSP team to help prioritize and ensure the completion of strategic initiatives.

• Support MER3 vertical leadership in providing high quality, timely, and profitable delivery of the Response and Recovery (R&R) project portfolio • Develop, influence and implement an R&R market strategy, utilizing Tidal Basin’s national teams and capabilities • Support MER3 leadership by providing recommendations and guidance on a portfolio of projects or programs of significant size, complexity, and significant financial impact • Help grow the R&R response, recovery, logistics, housing, and consulting practice • Work closely and collaboratively with MER3 leadership to share resources, augment capabilities, and bring the best of Tidal Basin to every project • Support the breadth of Tidal Basin’s R&R related projects by providing expertise and guidance • Support MER3 leadership in identifying new staff for hiring and cross-train existing staff to deliver R&R projects, fostering a culture of trust, accountability, leadership, and ownership within the organization • Participate in and help drive innovative workstreams to differentiate Tidal Basin and address market changes, challenges, and opportunities • Support production of winning proposals (both technical and cost) • Prepare and lead client presentations and interviews • Support the refinement of existing delivery strategies to improve predictability, quality, and efficiency • Build relationships with senior leaders at Federal, State, Local, Territorial, Tribal and commercial entities alongside company leadership • Attract and secure new R&R clients and build the opportunity pipeline alongside State, Local, Commercial (SLC) leadership • Provide leadership ideas internally and externally • Serve as a Subject Matter Expert and mentor for R&R projects across the organization

Role Description The Associate Director, Strategic Accounts plays a critical role in driving the commercial success and adoption of the Dexter robotic surgical system across key hospital systems, Integrated Delivery Networks (IDNs), and Ambulatory Surgery Centers (ASCs). Working closely with the VP of Strategic Accounts, this role supports the development and execution of strategic account plans, manages priority customer relationships, and coordinates cross-functional initiatives to ensure strong customer engagement and sustainable commercial growth. Duties and Responsibilities - Strategic Sales Execution - Support the execution of the strategic sales plan across priority health systems and strategic accounts. - Assist in achieving quarterly and annual sales targets through effective account management and opportunity development. - Drive execution of territory and account plans, ensuring timely follow-up on leads, proposals, and tender processes. - Coordinate cross-functional support from clinical, marketing, and service teams to ensure a seamless customer experience throughout the sales and implementation process. - Strategic Account Development - Build and strengthen relationships with hospital systems, Integrated Delivery Networks (IDNs), and Ambulatory Surgery Centers (ASCs). - Support the expansion of existing strategic accounts and the development of emerging accounts within assigned regions. - Serve as a key liaison for assigned accounts, supporting contract execution, implementation activities, and ongoing customer engagement. - Ensure high levels of customer satisfaction and alignment with account growth strategies. - Market Intelligence & Opportunity Identification - Monitor developments within assigned markets and accounts to identify trends, opportunities, and potential risks. - Gather competitive insights and customer feedback through field engagement. - Share market intelligence with leadership and cross-functional teams to support strategic decision-making and commercial planning. - Commercial Operations & Forecasting - Maintain accurate and up-to-date CRM records, including customer interactions, pipeline development, and sales progress. - Support forecasting activities and sales reporting to help track performance against key commercial objectives. - Assist leadership in monitoring KPIs and identifying opportunities for performance improvement. - Cross-Functional Collaboration & Field Enablement - Partner with marketing, medical, and clinical education teams to align messaging, campaigns, and customer engagement strategies. - Support the development and deployment of sales enablement materials for strategic accounts. - Facilitate communication between internal teams to ensure coordinated execution of account strategies. - Industry Events & Market Engagement - Participate in industry conferences, congresses, and targeted customer events to support awareness and adoption of Dexter. - Assist with the organization and execution of product demonstrations and surgeon engagement activities. - Represent Distalmotion professionally in the market to strengthen brand presence and credibility. - Ethical and Compliant Conduct - Ensure all activities are conducted in full compliance with company policies, applicable industry regulations, and ethical standards. - Maintain transparency and professionalism in all customer and partner interactions. Qualifications - Bachelor’s degree in business, Life Sciences, Biomedical Engineering, Healthcare Administration, or a related field required. - MBA or advanced degree preferred but not required. Requirements - 7+ years of experience in medical device sales, healthcare technology, or strategic account management. - Experience with capital equipment sales, surgical robotics, or complex medical technologies preferred. - Demonstrated experience working with hospital systems, Integrated Delivery Networks (IDNs), or Ambulatory Surgery Centers (ASCs). - Proven ability to support complex sales cycles and engage multiple healthcare stakeholders. Skills & Competencies - Strong commercial and strategic thinking capabilities. - Excellent relationship-building and stakeholder management skills. - Strong communication and presentation skills. - Ability to operate effectively in a fast-paced, entrepreneurial environment. - Highly organized with strong planning and execution capabilities. - Ability to quickly understand and articulate complex medical technologies. Additional Requirements - Willingness to travel extensively within the United States. - Ability to travel internationally as required. - Ability to work collaboratively across cross-functional teams. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Work From Home

About RapidScale: At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google Cloud, our solutions are built around business outcomes, cyber resilience, and operational excellence-backed by the strength of the Cox family of companies. Role Overview: The Solution Director - Strategic Enterprise Pursuits is the senior authority responsible for owning complex enterprise solutions as commercially viable, operationally executable, and outcome-driven business constructs. This role partners closely with strategic Account Executives / Dealmakers to shape, qualify, and win RapidScale's largest and most complex opportunities-typically involving multi-year managed services, hybrid cloud transformations, carve-outs, divestitures, and Walk-In Takeovers (WITO). The Solution Director is accountable not just for what is sold, but for how it will be delivered, governed, and sustained over time. Key Responsibilities 1. End-to-End Solution Ownership• Own the solution as a business outcome, from pursuit strategy through transition and early stabilization which includes formal handoff to Delivery Executive and securing operational / delivery approvals• Ensure solutions are technically sound, commercially viable, and operationally executable• Act as the final solution authority within strategic pursuits 2. Commercial & Financial Accountability• Develop and defend full commercial solution models, including:• Pricing structures, Margin targets, Cost models• Risk reserves and assumptions• Partner with Finance to validate profitability, scalability, and long-term economics• Shape deal constructs, including phasing, scope boundaries, and contractual guardrails 3. Large-Scale & Complex Deal Leadership• Lead solution strategy for $20M-$100M+ TCV enterprise pursuits• Complex Commercial constructs could include solution design for:• Carve-outs and divestitures• Walk-In Takeovers (WITO)• Large managed services transitions• Datacenter consolidation• Define Day-0 / Day-1 assumptions, TSA dependencies, and transition feasibility 4. Operating Model & Transition Design• Design the target operating model across people, process, tooling, and governance• Partner with Delivery, Operations, and PMO to validate stand-up and stabilization plans• Ensure delivery readiness prior to commercial commitment 5. Risk Ownership & Governance• Identify, assess, and own technical, delivery, operational, and financial risk• Lead executive trade-off discussions and mitigation planning• Provide clear go / no-go recommendations based on risk and feasibility 6. Executive Advisory & Narrative Leadership• Serve as a trusted advisor to CIOs, CTOs, CFOs, COOs, and executive sponsors• Lead executive workshops, solution reviews, and steering discussions• Craft and deliver a compelling executive solution narrative that ties technology to business outcomes including high quality, customer facing deliverables (architectural diagrams, documents, spreadsheets and presentations). 7. Cross-Functional Leadership• Collaborate deeply with Sales, Finance, Legal, Delivery, Product, and Partner teams• Align all stakeholders around a unified solution strategy, deal thesis, and operating model• Act as Technical Solution leader to direct, collaborate with, and manage functional technical solution architects as dictated by solution scope - ex. VMware Architect, AWS Architect, Application Services Team - which includes directing the documentation and artifacts required to move from technical discovery and solutioning (ex. BOM, reference architecture) to the creation of customer and executive level artifacts in business outcome language (TCO, Business Case, Solution Narrative)• Set standards for solution quality, consistency, and governance across strategic pursuits Required Qualifications• 12-20+ years of experience in enterprise technology services, MSPs, GSIs, or cloud consulting organizations• Proven leadership in large, complex enterprise deals ($20M-$100M+ TCV)• Demonstrated experience with:• Carve-outs and divestitures• Walk-In Takeovers (WITO)• Multi-year managed services transitions• Datacenter consolidation• Deep understanding of hybrid cloud, private cloud, hyperscaler ecosystems, and managed services operating models• Strong commercial acumen, including pricing, margin management, and financial modeling• Executive presence with the ability to influence C-suite and board-level stakeholders• High tolerance for ambiguity and comfort leading through complex, multi-variable deal cycles Preferred Qualifications• Experience working with private equity-backed environments or complex M&A scenarios• Background in global system integrators or large MSPs• Familiarity with regulated industries (financial services, healthcare, SaaS, retail)• Cloud certifications (AWS, Azure, GCP, VMware) a plus but not required USD 148,500.00 - 247,500.00 per year Compensation: Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets