Role Description The Associate Director, Strategic Accounts plays a critical role in driving the commercial success and adoption of the Dexter robotic surgical system across key hospital systems, Integrated Delivery Networks (IDNs), and Ambulatory Surgery Centers (ASCs). Working closely with the VP of Strategic Accounts, this role supports the development and execution of strategic account plans, manages priority customer relationships, and coordinates cross-functional initiatives to ensure strong customer engagement and sustainable commercial growth. Duties and Responsibilities - Strategic Sales Execution - Support the execution of the strategic sales plan across priority health systems and strategic accounts. - Assist in achieving quarterly and annual sales targets through effective account management and opportunity development. - Drive execution of territory and account plans, ensuring timely follow-up on leads, proposals, and tender processes. - Coordinate cross-functional support from clinical, marketing, and service teams to ensure a seamless customer experience throughout the sales and implementation process. - Strategic Account Development - Build and strengthen relationships with hospital systems, Integrated Delivery Networks (IDNs), and Ambulatory Surgery Centers (ASCs). - Support the expansion of existing strategic accounts and the development of emerging accounts within assigned regions. - Serve as a key liaison for assigned accounts, supporting contract execution, implementation activities, and ongoing customer engagement. - Ensure high levels of customer satisfaction and alignment with account growth strategies. - Market Intelligence & Opportunity Identification - Monitor developments within assigned markets and accounts to identify trends, opportunities, and potential risks. - Gather competitive insights and customer feedback through field engagement. - Share market intelligence with leadership and cross-functional teams to support strategic decision-making and commercial planning. - Commercial Operations & Forecasting - Maintain accurate and up-to-date CRM records, including customer interactions, pipeline development, and sales progress. - Support forecasting activities and sales reporting to help track performance against key commercial objectives. - Assist leadership in monitoring KPIs and identifying opportunities for performance improvement. - Cross-Functional Collaboration & Field Enablement - Partner with marketing, medical, and clinical education teams to align messaging, campaigns, and customer engagement strategies. - Support the development and deployment of sales enablement materials for strategic accounts. - Facilitate communication between internal teams to ensure coordinated execution of account strategies. - Industry Events & Market Engagement - Participate in industry conferences, congresses, and targeted customer events to support awareness and adoption of Dexter. - Assist with the organization and execution of product demonstrations and surgeon engagement activities. - Represent Distalmotion professionally in the market to strengthen brand presence and credibility. - Ethical and Compliant Conduct - Ensure all activities are conducted in full compliance with company policies, applicable industry regulations, and ethical standards. - Maintain transparency and professionalism in all customer and partner interactions. Qualifications - Bachelor’s degree in business, Life Sciences, Biomedical Engineering, Healthcare Administration, or a related field required. - MBA or advanced degree preferred but not required. Requirements - 7+ years of experience in medical device sales, healthcare technology, or strategic account management. - Experience with capital equipment sales, surgical robotics, or complex medical technologies preferred. - Demonstrated experience working with hospital systems, Integrated Delivery Networks (IDNs), or Ambulatory Surgery Centers (ASCs). - Proven ability to support complex sales cycles and engage multiple healthcare stakeholders. Skills & Competencies - Strong commercial and strategic thinking capabilities. - Excellent relationship-building and stakeholder management skills. - Strong communication and presentation skills. - Ability to operate effectively in a fast-paced, entrepreneurial environment. - Highly organized with strong planning and execution capabilities. - Ability to quickly understand and articulate complex medical technologies. Additional Requirements - Willingness to travel extensively within the United States. - Ability to travel internationally as required. - Ability to work collaboratively across cross-functional teams. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Work From Home

About RapidScale: At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google Cloud, our solutions are built around business outcomes, cyber resilience, and operational excellence-backed by the strength of the Cox family of companies. Role Overview: The Solution Director - Strategic Enterprise Pursuits is the senior authority responsible for owning complex enterprise solutions as commercially viable, operationally executable, and outcome-driven business constructs. This role partners closely with strategic Account Executives / Dealmakers to shape, qualify, and win RapidScale's largest and most complex opportunities-typically involving multi-year managed services, hybrid cloud transformations, carve-outs, divestitures, and Walk-In Takeovers (WITO). The Solution Director is accountable not just for what is sold, but for how it will be delivered, governed, and sustained over time. Key Responsibilities 1. End-to-End Solution Ownership• Own the solution as a business outcome, from pursuit strategy through transition and early stabilization which includes formal handoff to Delivery Executive and securing operational / delivery approvals• Ensure solutions are technically sound, commercially viable, and operationally executable• Act as the final solution authority within strategic pursuits 2. Commercial & Financial Accountability• Develop and defend full commercial solution models, including:• Pricing structures, Margin targets, Cost models• Risk reserves and assumptions• Partner with Finance to validate profitability, scalability, and long-term economics• Shape deal constructs, including phasing, scope boundaries, and contractual guardrails 3. Large-Scale & Complex Deal Leadership• Lead solution strategy for $20M-$100M+ TCV enterprise pursuits• Complex Commercial constructs could include solution design for:• Carve-outs and divestitures• Walk-In Takeovers (WITO)• Large managed services transitions• Datacenter consolidation• Define Day-0 / Day-1 assumptions, TSA dependencies, and transition feasibility 4. Operating Model & Transition Design• Design the target operating model across people, process, tooling, and governance• Partner with Delivery, Operations, and PMO to validate stand-up and stabilization plans• Ensure delivery readiness prior to commercial commitment 5. Risk Ownership & Governance• Identify, assess, and own technical, delivery, operational, and financial risk• Lead executive trade-off discussions and mitigation planning• Provide clear go / no-go recommendations based on risk and feasibility 6. Executive Advisory & Narrative Leadership• Serve as a trusted advisor to CIOs, CTOs, CFOs, COOs, and executive sponsors• Lead executive workshops, solution reviews, and steering discussions• Craft and deliver a compelling executive solution narrative that ties technology to business outcomes including high quality, customer facing deliverables (architectural diagrams, documents, spreadsheets and presentations). 7. Cross-Functional Leadership• Collaborate deeply with Sales, Finance, Legal, Delivery, Product, and Partner teams• Align all stakeholders around a unified solution strategy, deal thesis, and operating model• Act as Technical Solution leader to direct, collaborate with, and manage functional technical solution architects as dictated by solution scope - ex. VMware Architect, AWS Architect, Application Services Team - which includes directing the documentation and artifacts required to move from technical discovery and solutioning (ex. BOM, reference architecture) to the creation of customer and executive level artifacts in business outcome language (TCO, Business Case, Solution Narrative)• Set standards for solution quality, consistency, and governance across strategic pursuits Required Qualifications• 12-20+ years of experience in enterprise technology services, MSPs, GSIs, or cloud consulting organizations• Proven leadership in large, complex enterprise deals ($20M-$100M+ TCV)• Demonstrated experience with:• Carve-outs and divestitures• Walk-In Takeovers (WITO)• Multi-year managed services transitions• Datacenter consolidation• Deep understanding of hybrid cloud, private cloud, hyperscaler ecosystems, and managed services operating models• Strong commercial acumen, including pricing, margin management, and financial modeling• Executive presence with the ability to influence C-suite and board-level stakeholders• High tolerance for ambiguity and comfort leading through complex, multi-variable deal cycles Preferred Qualifications• Experience working with private equity-backed environments or complex M&A scenarios• Background in global system integrators or large MSPs• Familiarity with regulated industries (financial services, healthcare, SaaS, retail)• Cloud certifications (AWS, Azure, GCP, VMware) a plus but not required USD 148,500.00 - 247,500.00 per year Compensation: Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Role Description We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes. They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts. Key Responsibilities - Enterprise Leadership & Governance - Lead Customer Success and Solutions teams supporting large, global enterprise clients - Navigate complex organizational structures and build scalable engagement frameworks - Establish best practices for deploying data-driven solutions across distributed teams - Executive Engagement & Value Realization - Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives - Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention - Ensure all customer initiatives are tied to measurable ROI and long-term value - Technology Strategy & GTM Enablement - Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations - Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools - Guide customers in optimizing end-to-end GTM processes using data and automation - Proof of Value & Team Development - Build and mentor a team of consultative, technically strong customer-facing professionals - Lead execution of proof-of-value initiatives that demonstrate measurable business impact - Elevate the team from feature delivery to strategic value creation - Cross-Functional Alignment & Financial Modeling - Partner with Sales, Product, and Customer Success to align on customer outcomes - Develop business value frameworks that quantify the impact of solutions on customer performance - Support strategic account planning and expansion initiatives Success Metrics - Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement - Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes - Predictability: Enhance customer health visibility and renewal forecasting accuracy - Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts Qualifications - 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting - Proven experience working with large, complex global organizations - Business & Technical Acumen: - Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention) - Ability to communicate complex technical concepts in business terms - Technical Expertise: - Experience with enterprise platforms, APIs, data integration, and workflow automation - Familiarity with modern go-to-market systems and data-driven sales/marketing processes - Leadership & Communication: - Exceptional executive presence and storytelling ability - Experience influencing senior stakeholders and leading high-performing teams - Bachelor's degree in a technical or related field preferred - Advanced degree (e.g., MBA) or relevant certifications are a plus Why This Role This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.

Role Description The Client Relations Director is responsible for the effective management of relationships of employer-sponsored (client) accounts. The focus of this position will be to enhance and build upon existing relationships resulting in client retention and add-on business and successfully launch new client business. This is a Remote position available in the United States. - Responsible for retaining and growing employer-sponsored (client) accounts, primarily overseeing their Bright Horizons EdAssist Solutions Programs. - Facilitate and manage the retention and development of (client) accounts to support the company’s expansion objectives. - Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements. - Renew and negotiate client contracts to optimize company’s financial growth. - Develop and execute launch and ongoing communication and marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives. - Analyze program utilization data of client programs, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives. - Strategically grow and expand business with existing clients. Qualifications - Bachelors Degree (3 additional years of relevant experience would be considered in lieu of applicable degree). - 5 years direct account or client relationship management with proven ability to upsell. - At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Requirements - Strong relationship management skills. - Ability to work well in a collaborative environment. - Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered. Benefits - Medical, dental, and vision insurance. - Paid vacation, sick, holiday, and parental bonding leave. - 401(k) retirement plan. - Long-term and short-term disability insurance. - Life insurance. - Money-saving discounts and financial planning tools. - Tuition assistance and education coaching. - Caregiving support and resources for the children and adults in your family. - New employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule; and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Compensation The annual salary for this position is between $104,000 – $141,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a bonus plan. Deadline to Apply This posting is anticipated to remain open until 5/10/2026.