• Own technical adoption for a portfolio of enterprise customers — onboarding, configuration, and integrating Rabbit into their GCP setup until they hit first measurable savings • Be the go-to technical contact when something breaks — investigate, debug, and fix issues across data anomalies, pipelines, and BigQuery cost questions • Advise customers on GCP cost strategy — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in • Run technical Q&A, troubleshooting sessions, and hands-on workshops with customer teams • Relay field signal back to Product and Engineering — you’ll have more customer context than anyone, and the core team builds on what you surface • When the product genuinely can’t cover a customer need, build a custom solution to bridge the gap — but the goal is always to fold that need back into the platform, not to maintain bespoke one-offs

• Design and configure Workday Grants Management solutions • Apply deep expertise in the Workday Grants Management product across customer engagements • Partner with customers to elicit, clarify, and document business requirements • Configure Workday Grants Management to align with customer needs and operational realities • Document solution decisions clearly so customers can support and sustain their environment after go-live • Support data conversion, integrations, and testing • Drive project execution and stakeholder alignment • Help customers prepare for and navigate key implementation milestones, from design through testing and deployment • Mentor consultants who are newer to Grants Management • Participate in updating training and knowledge-sharing opportunities that strengthen team capability

Role Description We are growing and looking for an Implementation Specialist to support the successful onboarding, configuration, and training of DealerBuilt solutions for our customers. This role plays a critical part in delivering a seamless implementation experience by guiding clients through the process, ensuring adoption, and helping them achieve their desired business outcomes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, project-driven environment. What You'll Do - Execute software implementation projects in alignment with established project plans, timelines, and quality standards. - Support implementation activities including system configuration, data validation, and solution setup. - Participate in client kickoff, status, and closeout meetings. - Maintain and manage project tasks, follow-ups, and action items for both internal teams and customers. - Communicate effectively with customers, sales, and cross-functional teams throughout the implementation lifecycle (pre-onsite, onsite, and post-onsite). - Gather and document customer requirements to tailor solutions to their business needs. - Train customers on DealerBuilt solutions to ensure adoption and long-term success. - Assist in developing and maintaining implementation and training documentation, tools, and resources. - Identify opportunities for process improvement and share feedback to enhance implementation efficiency and quality. - Support post-implementation activities to ensure customer satisfaction and successful transition. Qualifications - 2+ years of automotive software or dealership experience preferred. - Experience supporting software implementations, onboarding, or training initiatives. - Strong organizational skills with the ability to manage multiple projects simultaneously. - Proven ability to communicate effectively with customers and internal stakeholders. - Ability to understand customer business needs and translate them into system configurations. - Detail-oriented with strong problem-solving skills. - Comfortable leading or supporting client-facing meetings and training sessions. - Proficiency in Microsoft tools (Teams, Excel, PowerPoint, etc.). - Familiarity with project management tools is a plus. - Experience working in a remote or geographically dispersed team environment. - Willingness to travel (up to 50–60%) for onsite customer implementations. - Bachelor’s Degree or equivalent experience. Benefits - Competitive Compensation: This position offers a base salary plus bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization. - Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match. - Fully Remote: Enjoy the flexibility of working remotely while delivering exceptional results for our clients. - Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Responsible Paid Time Off to balance work with life’s other priorities. - Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.

Role Description MedEvolve’s Implementation team is seeking a Senior Implementation Project Manager to lead our most complex enterprise and mid-market client deployments. This is a senior-level role for an experienced implementation leader who can own end-to-end delivery of MedEvolve’s practice management system, RCM workflow automation, and analytics platform from contract execution through post–go-live optimization. You will serve as the primary client-facing leader during implementation, partnering with CFOs, practice administrators, IT teams, and billing directors while coordinating internally across Implementation, Integration, Engineering, Product, and Customer Success. Beyond delivery, you will help shape how MedEvolve implements — building scalable processes, mentoring junior project managers, and contributing to repeatable playbooks that reduce implementation cycle times and improve client outcomes. The ideal candidate thrives in healthcare technology environments, brings deep understanding of revenue cycle operations and practice management workflows, and has a proven track record managing complex, multi-stakeholder SaaS implementations in fast-paced, growth-oriented environments. Qualifications - Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (or equivalent work experience). - 7+ years of project management experience, including SaaS implementations. - 3+ years of experience with healthcare revenue cycle management operations. - 2+ years of experience working with revenue cycle management technology. - Proven track record managing complex, multi-stakeholder enterprise implementations on time and within scope. - Strong understanding of practice management systems, billing workflows, and claims processing. - Working knowledge of healthcare data standards (HL7, EDI, ERA/EFT). - Comfortable working with SQL databases, APIs, and integration technologies. - Excellent written and verbal communication skills, particularly for executive audiences. - Demonstrated ability to manage 8–12 concurrent implementations effectively. - Strong analytical, problem-solving, and decision-making capabilities; thrives in ambiguity. - Willingness and ability to travel to client sites as needed (typically 2–4 times per year). Requirements - Project Management Professional (PMP) certification. - Previous experience leading practice management system conversions. - Experience with HubSpot, Arrows, Asana or similar implementation / project management platforms. - Familiarity with Azure-hosted databases and integration runtimes. - Background in healthcare operations or business office consulting. - Experience working with MSOs, group practices, or RCM service providers. - Experience developing scalable implementation processes or methodologies. Benefits - Healthcare technology focus — Work exclusively in healthcare with measurable impact on practice operations and financial performance. - Implementation methodology — Structured implementation framework with proven playbooks and best practices. - Professional development — Ongoing training on healthcare regulations, RCM best practices, and system functionality. - Career growth — Clear advancement paths within Implementation, Customer Success, or Operations. - Technology provided — Company laptop and necessary software tools. - Flexible PTO — Generous time off policy. - Comprehensive benefits — Full health benefits package (medical, dental, vision). - Industry engagement — Opportunities to attend healthcare conferences and training events. Company Description MedEvolve is an Equal Opportunity Employer committed to fair hiring practices. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics, or any other protected status.