MEDEVOLVE INC

Role Description We are looking for an intern to support our analytics and dashboard team with day-to-day operational and administrative tasks. This role is ideal for someone interested in learning more about analytics, healthcare technology, reporting, and dashboard design in a professional environment. Responsibilities - Assist with basic dashboard and report updates - Help review and validate data displayed in reports - Support documentation and training material updates - Assist with testing dashboards and reporting functionality - Help identify formatting or display issues within dashboards - Support the analytics team with miscellaneous projects and administrative tasks as assigned Qualifications - Strong attention to detail - Good communication and organizational skills - Comfortable using computers and learning new systems - Ability to follow instructions and ask questions when needed - Basic understanding of SQL or data querying preferred - Ability to work independently and collaboratively in a team environment What You'll Learn - Basics of healthcare analytics and reporting - Dashboard and data visualization concepts - Professional communication and project workflows - Quality review and testing processes - Exposure to analytics product development

Role Description MedEvolve’s Implementation team is seeking a Senior Implementation Project Manager to lead our most complex enterprise and mid-market client deployments. This is a senior-level role for an experienced implementation leader who can own end-to-end delivery of MedEvolve’s practice management system, RCM workflow automation, and analytics platform from contract execution through post–go-live optimization. You will serve as the primary client-facing leader during implementation, partnering with CFOs, practice administrators, IT teams, and billing directors while coordinating internally across Implementation, Integration, Engineering, Product, and Customer Success. Beyond delivery, you will help shape how MedEvolve implements — building scalable processes, mentoring junior project managers, and contributing to repeatable playbooks that reduce implementation cycle times and improve client outcomes. The ideal candidate thrives in healthcare technology environments, brings deep understanding of revenue cycle operations and practice management workflows, and has a proven track record managing complex, multi-stakeholder SaaS implementations in fast-paced, growth-oriented environments. Qualifications - Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (or equivalent work experience). - 7+ years of project management experience, including SaaS implementations. - 3+ years of experience with healthcare revenue cycle management operations. - 2+ years of experience working with revenue cycle management technology. - Proven track record managing complex, multi-stakeholder enterprise implementations on time and within scope. - Strong understanding of practice management systems, billing workflows, and claims processing. - Working knowledge of healthcare data standards (HL7, EDI, ERA/EFT). - Comfortable working with SQL databases, APIs, and integration technologies. - Excellent written and verbal communication skills, particularly for executive audiences. - Demonstrated ability to manage 8–12 concurrent implementations effectively. - Strong analytical, problem-solving, and decision-making capabilities; thrives in ambiguity. - Willingness and ability to travel to client sites as needed (typically 2–4 times per year). Requirements - Project Management Professional (PMP) certification. - Previous experience leading practice management system conversions. - Experience with HubSpot, Arrows, Asana or similar implementation / project management platforms. - Familiarity with Azure-hosted databases and integration runtimes. - Background in healthcare operations or business office consulting. - Experience working with MSOs, group practices, or RCM service providers. - Experience developing scalable implementation processes or methodologies. Benefits - Healthcare technology focus — Work exclusively in healthcare with measurable impact on practice operations and financial performance. - Implementation methodology — Structured implementation framework with proven playbooks and best practices. - Professional development — Ongoing training on healthcare regulations, RCM best practices, and system functionality. - Career growth — Clear advancement paths within Implementation, Customer Success, or Operations. - Technology provided — Company laptop and necessary software tools. - Flexible PTO — Generous time off policy. - Comprehensive benefits — Full health benefits package (medical, dental, vision). - Industry engagement — Opportunities to attend healthcare conferences and training events. Company Description MedEvolve is an Equal Opportunity Employer committed to fair hiring practices. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics, or any other protected status.

Role Description MedEvolve’s Implementation team is seeking a Junior Implementation Project Manager to support client implementations of MedEvolve’s practice management system, RCM workflow automation, and analytics platform. This is an early-career role designed for someone eager to build a strong foundation in healthcare SaaS implementation, project management, and revenue cycle operations. - Manage and co-manage client implementations end-to-end with guidance from senior team members. - Support Senior Implementation Project Managers on enterprise and complex mid-market implementations. - Maintain detailed project plans, timelines, milestones, deliverables, and meeting notes. - Track project tasks, action items, and dependencies across multiple concurrent projects. - Help monitor project progress and proactively flag risks or delays to senior team members. - Assist with go-live activities including monitoring tasks, coordinating support, and triaging issues. Qualifications - Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (or equivalent work experience). - 1–3 years of project coordination, project management, customer success, healthcare operations, or related experience. - Strong organizational skills with the ability to manage multiple tasks and small projects simultaneously. - Excellent written and verbal communication skills. - Detail-oriented with strong time management skills and follow-through. - Strong analytical and problem-solving capabilities; comfortable asking questions and learning quickly. - Self-motivated and collaborative, with a customer-centric mindset. - Comfortable working in a remote, fast-paced, growth-oriented environment. - Willingness to travel to client sites as needed (occasional). Requirements - Exposure to or coursework in healthcare revenue cycle management, billing, or practice management workflows. - Experience supporting SaaS implementations or onboarding programs. - Familiarity with project management tools such as HubSpot, Arrows, Asana, Jira, or Smartsheet. - Basic familiarity with healthcare data standards (HL7, EDI, ERA/EFT) or willingness to learn. - Comfort working with spreadsheets, simple SQL queries, or APIs (or eagerness to learn). - Progress toward CAPM or PMP certification. - Background in healthcare operations, medical billing, or business office support. Benefits - Healthcare technology focus — Work exclusively in healthcare with measurable impact on practice operations and financial performance. - Implementation methodology — Structured implementation framework with proven playbooks and best practices. - Professional development — Ongoing training on healthcare regulations, RCM best practices, and system functionality. - Career growth — Clear advancement paths within Implementation, Customer Success, or Operations. - Technology provided — Company laptop and necessary software tools. - Flexible PTO — Generous time off policy. - Comprehensive benefits — Full health benefits package (medical, dental, vision). - Industry engagement — Opportunities to attend healthcare conferences and training events.

Role Description - Interact with client via e-mail and phone - Listen to the client and assist in solving their issue - Resolve issues as promptly and accurately as possible - Troubleshoot hardware and software related issues - Maintain record of all interaction with clients using CRM Software - Keep all client cases up to date and communicate with client all new updates - Coordinate with internal departments to find solutions and resolve issues in a timely manner - Build and maintain a good working relationship with assigned clients - Prioritize issues as appropriate within the organization - Keep up to date on the MedEvolve Software, additional products and services, and any changes in the medical industry - Participate in a weekly rotating on-call schedule with other Support Representatives, providing coverage from 5:00–7:00 PM CST Qualifications - College degree or 3 years of relevant experience - Software and/or Hardware support experience - Experience in the medical field - Detail oriented and able to troubleshoot software and hardware related issues - Computer Skills – Medical Software and MS Office based applications - Strong communication skills – both written and verbal - Patience and composure when communicating with clients - Ability to multitask - Excellent Organizational Skills - Excellent Time Management Skills - Strategic Thinking Skills

Role Description The Manager of Customer Success is responsible for the overall management, retention, growth, and success of a portfolio of strategic client accounts. This role serves as a trusted advisor and primary point of contact for clients, ensuring successful adoption, utilization, and expansion of MedEvolve products and services. MedEvolve’s Customer Success team is the foundation of our customer growth and retention engine. We are looking for a talented people manager to help manage our team of Customer Success Managers (CSM). As the Manager, Customer Success, you will help lead a team of CSM’s and be responsible for the development, refinement, and growth of MedEvolve’s customer experience. The Manager, Customer Success also partners closely with customers in their own book of business as well as all customers to understand operational goals, identify opportunities for improvement, and provide strategic guidance, training, development, process creation, and refinement that drives measurable outcomes. - Setting CSM’s up for success in managing key customer relationships. - Working cross-functionally within MedEvolve. - Collaborating with Implementation, Support, Product, Engineering, and Sales teams to resolve complex issues, deliver value, and strengthen long-term client partnerships. The ideal candidate is a forward-thinking, relationship-driven professional with experience managing complex, multi-stakeholder client environments in healthcare or healthcare technology. This individual thrives in a dynamic, fast-paced environment and is passionate about solving challenging problems while delivering exceptional client outcomes. Qualifications - Improving Process: Proficient in the art and science of Customer Success. - Coaching & Mentoring: Motivate and mentor each team member. - Fostering Culture: Serve as a cultural ambassador. - Hiring & Scaling: Develop a rich candidate funnel into future top-performing account managers. Requirements - Serve as the primary point of contact and trusted advisor for assigned strategic customer accounts. - Build and maintain strong relationships with multiple stakeholders. - Develop a deep understanding of each customer’s operational goals, workflows, and success metrics. - Maintain strong relationships with clinics and healthcare organizations nationwide. - Present a positive and professional image of MedEvolve to clients and the marketplace. Benefits - Provide expert guidance to help clients navigate MedEvolve products and services. - Apply healthcare and revenue cycle expertise to identify sources of value, operational gaps, and improvement opportunities. - Monitor customer health metrics and proactively engage clients to drive solution adoption and satisfaction. - Conduct regular client business reviews to assess outcomes, celebrate successes, and identify growth opportunities. - Develop strategic success plans tailored to each client’s needs and long-term objectives. Company Description MedEvolve is committed to delivering exceptional client outcomes through a dedicated Customer Success team.

Job DetailsJob Location: Remote- US - Little Rock, AR 722017220Position Type: Full TimeJob Category: ExecutiveThe Chief of Staff serves as a strategic partner and operational extension of the Chief Executive Officer, driving execution of enterprise priorities and ensuring alignment across the organization. This role plays a critical function in translating strategy into actionable plans, coordinating cross-functional initiatives, and maintaining visibility into performance against key objectives. Acting as a force multiplier for the CEO, the Chief of Staff enhances organizational effectiveness by improving communication flow, reinforcing accountability, and supporting data-driven decision-making. The role requires exceptional judgment, organizational awareness, and the ability to operate with discretion while influencing outcomes across multiple functions.QualificationsExecutive Support and Strategic Alignment Partner closely with the CEO to drive execution of strategic priorities and company initiatives Facilitate communication between executive leadership and functional teams Ensure alignment of departmental initiatives with corporate objectives Support the CEO in preparing materials for executive meetings, Board meetings, and strategic planning sessions Project and Initiative Management Lead cross-functional projects and initiatives on behalf of the CEO Track progress on key strategic initiatives and ensure timely completion Identify risks, barriers, and dependencies across departments Establish accountability structures and reporting mechanisms Operational Coordination Support operational planning and execution across departments Improve processes that enhance efficiency and organizational performance Assist in developing and implementing company-wide policies and programs Coordinate enterprise-level initiatives and change management efforts Communication and Reporting Prepare executive communications, presentations, and reporting materials Support company-wide communications and messaging alignment Ensure leadership visibility into progress against key goals and metrics Assist with internal and external stakeholder communications as needed Leadership and Organizational Development · Support development of leadership processes and meeting cadence · Assist in identifying opportunities to strengthen collaboration across teams · Provide analytical and operational insight to support executive decision-making · Maintain confidentiality and professionalism in handling sensitive information Scope of Authority · Works directly with the CEO and executive leadership team · Coordinates cross-functional projects across departments · May represent the CEO in meetings and communications · Influences strategic execution without direct authority over departments Knowledge, Skills, and Abilities · Strategic thinking and execution · Project and program management · Executive communication and presentation development · Organizational awareness and relationship management · Analytical and problem-solving ability · Discretion and confidentiality · Adaptability and responsiveness Education and Experience · Bachelor’s degree in Business, Operations, Healthcare Administration, or related field · Progressive experience in operations, strategy, consulting, or executive-level support · Experience working closely with senior leadership · Strong project management and organizational skills · Demonstrated ability to manage multiple high-priority initiatives simultaneously Working Conditions & Scope The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Primarily a sedentary, computer-based role · Regular access to confidential and sensitive data · May require participation in on-call or off-hours support for critical data operations Measures of Success · Timely execution of strategic initiatives · Improved cross-functional alignment and communication · Effective tracking and reporting of company priorities · Increased operational efficiency across departments · High-quality executive and Board-level deliverables