• Reviews contracts for understanding and adherence to the scope of work • Consults with and partners with internal and external stakeholders to understand customer’s business processes • Confirms environmental requirements and access • Analyzes current state and future state to ensure features and functionality meets scoped requirements • Installs databases and software and configures the solution to meet the customer’s needs • Sets up and conducts solution demonstrations • Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications • Trains and/or assists with client/end-user training • Provides client support during testing, go-live, and post-go-live • Resolves issues/bugs • Migrates solution to production and performs post-production review • Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting • Works with Support to transition customer solutions to the maintenance phase • Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues • Facilitates internal and external meetings • Maintains positive relationships with both internal and external partners • Creates system or implementation process documentation for internal and external stakeholders

Role Description This is a full-time remote position that can be located anywhere in the U.S. The SmartAdvisor Implementation Manager is responsible for the end-to-end implementation of our industry-leading workers' compensation claims management solution. This role requires a unique blend of technical expertise and client relationship skills to successfully configure, test, and deploy SmartAdvisor while meeting client requirements and timelines. Additionally, this position will lead the implementation of electronic billing and payment solutions, requiring integration experience and understanding of financial transaction processing. Key Responsibilities: - SmartAdvisor Implementation - Lead comprehensive implementation projects for SmartAdvisor, including requirements gathering, system configuration, testing, and production deployment. - Configure system parameters, rules, workflows, and user roles according to client specifications. - Design and execute test plans to validate system functionality against requirements. - Create and maintain documentation of client-specific configurations. - Develop and implement data migration strategies for transitioning clients from legacy systems. - Provide technical guidance and best practices to clients throughout the implementation lifecycle. - Provide training and knowledge transfer to client administrators. - Facilitate smooth transition from implementation to production support. - Build trusted advisor relationships with key client stakeholders. - Electronic Billing & Payment Solutions - Configure and implement electronic billing interfaces between SmartAdvisor and client systems. - Set up secure payment processing workflows including ACH transfers, virtual card processing, and recurring payment solutions. - Establish file exchange protocols for financial transaction data. - Configure reconciliation processes and reporting mechanisms. - Ensure compliance with financial data security requirements and industry regulations. Qualifications - Bachelor's degree in Computer Science, Information Systems, or equivalent work experience. - 5+ years of experience implementing enterprise software solutions, preferably in workers' compensation, insurance, or healthcare industries. - 3+ years of experience with system configuration, integration, and testing. - Demonstrated expertise with electronic payment systems, file-based integrations, and financial data processing. - Strong understanding of data mapping, transformation, and validation techniques. - Experience managing full-lifecycle implementation projects from requirements to deployment. - Excellent documentation skills with attention to detail. - Strong analytical and problem-solving abilities. - Exceptional communication skills, both written and verbal. - Ability to translate technical concepts into business-friendly language. - Experience managing client expectations and building trusted relationships. Preferred Qualifications - Experience with SmartAdvisor or similar bill review processing platforms. - Knowledge of workers' compensation claims processing, bill review, or medical management. - Familiarity with banking industry standards for electronic payments (ACH, NACHA). - Experience with API integrations and secure file transfer protocols. - Understanding of healthcare data security and HIPAA compliance requirements. Technical Competencies - System configuration and customization, particularly with profile-based systems. - Database concepts and SQL fundamentals. - File format standards (XML, JSON, CSV, EDI). - Secure file transfer protocols. - Testing methodologies and quality assurance processes. - Data mapping and transformation. - Payment processing workflows. - Financial reconciliation concepts. - Report development and customization. - Understanding of rule-based systems and workflow automation. Personal Attributes - Detail-oriented with strong organizational skills. - Adaptable to changing priorities and requirements. - Self-motivated with ability to work independently and in team environments. - Customer-focused mindset with commitment to client success. - Resilient under pressure with ability to meet deadlines. - Proactive approach to identifying and resolving issues. - Effective at managing multiple concurrent implementations. - Comfortable operating in ambiguous situations. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living. - Compensation depends on the applicable US geographic market, with an expected base pay range of $80,000 - $115,000 annually.

• Lead end-to-end implementation of Korea tax and e-invoicing solutions • Configure and support Korea-specific compliance requirements within ERP systems (SAP/Oracle preferred) • Ensure adherence to Korea’s electronic tax invoice (e-Tax) regulations and reporting standards • Collaborate with cross-functional teams including product, engineering, and global tax teams • Act as Subject Matter Expert (SME) for Korea tax compliance and invoicing processes • Troubleshoot implementation issues and provide post-go-live support • Stay updated with regulatory changes in Korea tax and e-invoicing laws

Role Description Provide support in relation to activities to ensure the business areas have accurate data on which to monitor and improve sales performance, meet compliance, governance requirements and support the activities development and operation of wider projects and business as usual activity to ensure the wider sales function is operating effectively and efficiently. - Support, manage, develop, implement and deliver the plan via key strategies to aid the overall success of the business. - Resolve complex queries/errors and ensure problems are resolved quickly and efficiently. - Analysis of business performance and results in sales and comparison of results with defined outcomes. - Coordinate, plan and implement measures as well as assisting in projects. - Support the implementation of sales initiatives, networks, events and systems, execute the liaison between the field and internal areas on customers issues and maintaining management data in systems. - Support specific and more complex customer management activities. - Prepare customer reports and other information for key meetings. - Investigate research/analysis around potential business development opportunities. - Carry out tasks, such as the preparation of customer reports, to support the implementation of projects to time and quality standards. - Work with Sales and Distribution teams to ensure effective ongoing sales performance. Requirements - Carry out tasks, to support the implementation of projects to time and quality standards. - Monitor and review sales information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information. - Work with sales teams to ensure effective ongoing sales performance. - Management data is available and used, independently collate and analyze customer and distributor data using predetermined tools, methods and formats and make optimization recommendations. - Assess and evaluate business processes in order to identify opportunities for improvement. - Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice. - Investigate and drive research/analysis around potential business development opportunities. Company Description At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives. We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. Let’s continue to grow together! Location MY - Kuala Lumpur Schedule Full Time Recruiter Taren Kaur Closing Date