• Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 • Ensure the day-to-day follow up and monitoring of our operations • Flag risks and opportunities • Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) • Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers • Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity • Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) • Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient • Implement continuous improvements to our processes

• Own end-to-end contract execution for US commercial agreements -- work with the sales team on commercial terms, draft and redline customer contracts, and drive them through to execution • Build and maintain the contract lifecycle process, including workflow tooling, signing authority routing, and playbooks that make future contracting faster and more repeatable • Oversee customer logistics: manage camera ordering, inventory, and fulfillment to ensure new customers are onboarded quickly and in step with sales momentum • Contribute to process design for clinical ops, including building the infrastructure to manage and scale our network of teleophthalmology graders • Support hiring across the ops division and own onboarding logistics for new team members • Draft internal policies and SOPs to close operational gaps as the company grows • Take on strategic projects across ops -- board materials, cross-functional project management, and analysis as needed

Role Description The Associate Clinical Data Manager is responsible for working with the Clinical Data Management team and other internal project team members to provide data management services for our customers to ensure on time and accurate deliverables. Responsibilities include: - Providing data management guidance to internal project team members and customers. - Communicating with internal project team members and customers on all aspects of data management activities performed for a study. - Authoring data management documents. - Performing user acceptance testing on data management deliverables. - Facilitating and verifying data clarifications and data changes. What you will do: - Develop and maintain the Data Management Plan (DMP). - Develop and maintain study-specific Data Cleaning/Reconciliation reports and validation plans. - Provide weekly data management status updates to the clients and internal Project Managers. - Work with internal Delivery team to define data management timelines to ensure DM milestones are met. - Develop other study-specific documentation manuals including but not limited to the Maintenance Guide (MG) as necessary. - Conduct study-specific trainings with internal Data Coordinators and Data Reviewers prior to release of the Data Management Plan initiatives. - Adhere to Signant Health Standard Operating Procedures for all data management responsibilities. - Identify areas of opportunity for improvement in the end to end process of Data Management, driving out waste, increasing productivity and delivering quality. - Support delivery of improvements in the Data Management process by participating in small group activities, kaizen events and Lean Six Sigma projects when necessary. Qualifications - BA/BS degree in a relevant field (Medicine, Statistics, Computer Science) or equivalent work experience. - Technical aptitudes and ability to complete high quality technical documentation. - Ability to understand and work with HTML as well as different types of clinical databases. - Demonstrate extreme attention to detail and organization in all aspects of work. - Previous project management experience is an advantage. - Ability to quickly learn and apply new skills, procedures and approaches. - Demonstrated ability to meet very short deadlines & multi-task in an extremely fast-paced work environment with little direct supervision. - Proven ability to work both independently and in a team-oriented environment. - Previously demonstrated proactive and positive approach to tasks and projects overall. - Proficient in Access, Excel, and other office software technologies and applications. - Strong verbal and written communication skills. Requirements - Collaborate with clients and internal Delivery teams to develop and maintain protocol specific monitoring report specifications. - Collaborate with clients and internal Data Coordinators and Data Reviewers to generate a study-specific tool for flagging discrepancies between the client IVR/EDC and TrialManager outputs. - Collaborate with clients and internal Technical Client Services team in order to conduct protocol reviews to identify protocol specific device design and eligibility criteria. - Collaborate with clients and internal Technical Client Services team to define protocol specific report(s) as necessary. - Collaborate with internal validation team to define detailed test cases for clinically significant reports. Benefits - Collaborative, global environment for career growth. - Opportunities to learn, take ownership, and drive meaningful innovation. - Purpose-driven work that advances clinical research and brings new treatments to patients faster.

• Own the operations of cloud partnerships (AWS, Microsoft, Databricks) • Set up, manage, and continuously improve partner programs, frameworks, and governance models • Oversee and actively monitor partner portals and ecosystems (e.g., AWS APN, ACE, AFPF; Microsoft Partner Center; Databricks Partner Portal) • Manage partner benefits programs, pricing addendums, and compliance requirements • Ensure all relevant BULL group entities are properly registered and maintained across partner systems • Lead end-to-end management of cloud funding programs (e.g., AWS MAP, POC programs, Microsoft ECIF, Azure Accelerate, Databricks DCIF) • Identify and communicate new incentive opportunities (including marketplace and MDF programs) • Drive funding submissions, tracking, and reporting • Act as the internal and external point of contact for all incentive-related topics • Support sales leaders in following activities • Coordinate co-sell motions and pipeline with cloud partners • Ensure timely opportunity registration in partner systems to enable collaboration with partner sellers • Coordinate alignment between sales, presales, and marketing teams and cloud partner priorities • Support cloud marketplace strategy (solution listings, updates, optimization, and incentives) • Develop and maintain frameworks, templates, and playbooks for working with cloud partners • Lead internal training sessions and sales enablement on partnership processes, funding opportunities, and deal registration • Act as an advisor on partnership-related topics, including available funding / incentives, co-sell strategy, etc. • Monitor and drive progress toward advanced partnership tiers (e.g., AWS Premier, Microsoft Advanced Specializations, Databricks Partner Specializations) • Actively identify and de-risk gaps in certifications, references, and cloud consumption • Collaborate with partners on joint GTM initiatives, including webinars, campaigns, and marketplace strategies • Support marketing collaboration, including MDF utilization and co-marketing activities • Ensure deal flow between partner systems and internal CRM (HubSpot) • Establish scalable processes for tracking pipeline, incentives, and performance metrics