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Founded over 150 years ago, PNC is a financial services corporation that works with retail, business, and corporate clients and has assets totaling more than $290 billion. As an em
Account Manager II
Location
Pennsylvania
Posted
24 days ago
Salary
$55K - $119.6K / year
Seniority
Senior
Job Description
Account Manager II
PNC
• developing and maintaining assigned long-term client relationships • provides sales or consultative support to clients • serves as the liaison between clients and operational servicing units • may participate in pricing and resource discussions • serves as point of contact for client matters • may help identify and develop new servicing opportunities with existing clients • involved in negotiating servicing agreements and servicing fees for existing clients • participates in the analysis, assessment and documentation of client requirements • forecasts and tracks key account metrics • serves as an escalation point for high severity requests or issues
Job Requirements
- current or prior Treasury Management experience
- Account Management
- Client Counseling
- Competitive Advantages
- Go-to-Market Strategies
- Influencing Skills
- Negotiation
- Relationship Building
- Sales Operations
- a university / college degree, with 3+ years of relevant / direct industry experience
- a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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Lead, Account Management
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• Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores • Manage the achievement of key performance indicators for the team’s portfolio-identified accounts • Perform regular team member coaching and identify the team’s training opportunities • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary • Identify product & process gaps by conducting business impact assessments and proactively managing client expectations • Support the team in managing client escalations and service recovery • Assist in the ongoing candidate review and hiring process • Monitor and assist with the management of team member capacity and bandwidth, new business assignments, and client reassignments
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