• Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores • Manage the achievement of key performance indicators for the team’s portfolio-identified accounts • Perform regular team member coaching and identify the team’s training opportunities • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary • Identify product & process gaps by conducting business impact assessments and proactively managing client expectations • Support the team in managing client escalations and service recovery • Assist in the ongoing candidate review and hiring process • Monitor and assist with the management of team member capacity and bandwidth, new business assignments, and client reassignments

• Partner with the account team to professionally handle incoming customer requests • Manage high volume of incoming requests, communicate and prioritize independently • Prepare weekly, monthly, and ad hoc client deliverables • Extract data insights from the iSpot/Ace platform

• Develop account plans for new and existing small to mid-sized corporate accounts • Prospect new customers and drive new business with existing customers • Close full solution sales to corporate customers • Maintain a clean and up-to-date sales pipeline • Focus on companies with revenues of less than $500M • Lead entire sales process from initial contact to renewal • Meet or exceed revenue targets • Collaborate with teams within the organization to tailor solutions • Establish and maintain strong relationships with decision-makers and stakeholders • Regularly update CRM system to maintain accurate sales activity records • Engage in client meetings in person or via platforms like MS Teams

Role Description As a Manager, Strategic Finance at Fanatics Betting & Gaming (FBG), you are here to join the growing Finance team. The Manager will have ownership of the long-term financial model, performance management, operational KPIs, and financial analytics across the FBG organization. The Manager will serve as an integral member of the Finance leadership team, providing expertise for further growth and continuous innovation across the department. - Primary ownership of the long-term financial model, including target setting, structuring, maintenance and expansion for segments, reporting, data, etc. - Select, establish, maintain, and track operational KPIs to enable performance management and create alignment with the long-term financial model. - Establish priorities and vision for financial business analytics, with analyses including but not limited to product profitability, LTV/CAC, growth investments, price/volume/mix analysis, customer cohort analysis, etc. - Proactively provide quantified insights and propose solutions to areas of risk and opportunity to influence business strategy. - Ad hoc financial analyses relating to key commercial projects. - Develop corporate performance management, demonstrating exceptional leadership and collaborative capabilities across the organization in driving executive alignment. - Open to regular travel to events and other Fanatics offices for various offsite and team meetings. Qualifications - Bachelor’s or Master’s Degree in Finance, Business, Economics, or other relevant field. - 2+ years in investment banking / private equity or 4+ years in investment research, with progressively increasing responsibilities; public, multinational company experience preferred. - Deep experience with financial modeling, data manipulation, and analytics. - Expert skills with Microsoft Excel. - Extensive experience with presentations to senior management, with extraordinary attention to detail and strong data visualization skills. - Adaptability and innovation with an eye for developing processes that align across multiple groups and stakeholders. - Experience growing and leading teams. Requirements - Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. - The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. - In addition to the base and bonus, full-time employment, and more. Benefits For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $120,000 — $160,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.