• Serves as the main point of contact between all internal value-add functions across departments • Onboards low to medium complexity delivery projects • Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion • Collaborates with lead and manager to determine success strategies for onboarding and supporting studies • Demonstrates a general understanding of Suvoda products • Able to manage multiple priorities simultaneously • Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions • Demonstrates flawless execution of best practices during and post implementation • Fosters client relationships post launch of new client projects • Ensures study documentation is complete, current, and stored appropriately • Effectively applies Suvoda's best practices and deliver according to internal and external success criteria • Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues. • Participates in the development of new features and functionality that may be requested by clients • Coordinates internal and external/vendor resources • Provides recurring project status reporting and ensures proper escalation • Performs other duties, assignments, and/or special projects as time or circumstances necessitate • Travels for client meetings and trainings as needed

• Manage the end-to-end contract lifecycle, including drafting, redlining, negotiation, execution, amendments, and renewals • Draft and negotiate customer-facing agreements such as: • Master Services Agreements (MSAs) • Product-specific exhibits and addenda • Service Level Agreements (SLAs) • Data Protection Addenda (DPAs) • Amendments and renewals • Ensure contracts accurately reflect: • Correct products and services • Approved fallback positions • Proper legal entities • Previously agreed commercial terms • Create, maintain, and continuously improve a contract negotiation playbook • Act as the primary contract partner to: • Sales during active deals • Account Managers during renewals and upsells • Support renewal readiness, including: • Contract interpretation for existing customers • Partner with Operations and Data teams on projects

Role Description This is a rare, high-impact opportunity for an operator who thrives at the intersection of financial services, technology, and commercial leadership. You will inherit a business with strong product-market fit, a growing enterprise client base, and a talented cross-functional team — and you will be expected to pour fuel on it. The role is the result of organisational growth: the current GM has seen their remit expand well beyond Bitso Business. You will step in as the single accountable owner of the business unit, reporting directly to the Chief Operating Officer, and leading teams spanning Product, Engineering, Marketing, Sales, and Account Management under one P&L. Qualifications - 10+ years of progressive leadership experience in high-growth technology, fintech, or financial services companies - 5+ years in a GM, COO, VP of Business, or equivalent P&L leadership role — ideally running a business unit of comparable scale and complexity - Proven track record of scaling B2B revenue from early traction to significant ARR, ideally in payments, banking infrastructure, or SaaS for financial services - Experience managing and developing multi-functional teams of 50+ people, including product, engineering, and commercial functions - Strong background in the Mexican and/or Latin American financial services or fintech landscape — including familiarity with the regulatory environment (CNBV, Banxico, CONDUSEF) as a nice to have - Experience working within or alongside crypto, blockchain, or digital assets businesses is a strong plus; an open, curious mindset toward the technology is a must - Proven ability to build and close enterprise sales cycles with financial institutions, fintechs, or large corporates - Experience operating in a fast-moving, startup-to-scale environment where ambiguity is the norm and resourcefulness is required - Fluency in Spanish is required; proficiency in English is required for executive and international interactions Requirements - Exceptional commercial instincts — you understand how to build revenue, manage pipelines, structure deals, and retain customers - Strong analytical and financial acumen — comfortable owning a P&L, interpreting data, and making evidence-based decisions - Inspiring people leader who earns trust quickly and brings out the best in diverse, high-performing teams - Clear, compelling communicator who can simplify complex ideas for customers, partners, regulators, and internal stakeholders - Operator mindset: you are hands-on when needed, but know how to delegate and build systems that scale - High emotional intelligence and the ability to thrive in — and positively shape — a dynamic, rapidly evolving company culture What You Will Do - P&L and Business Performance: You will be the ultimate accountable owner for Bitso Business's top-line revenue, gross margin, and EBITDA contribution. This means setting annual and quarterly targets, allocating budget across functions, managing cost discipline, and reporting performance to senior leadership and the board where relevant. - Go-to-Market (Sales & Account Management): You will lead the commercial engine of Bitso Business — both hunting for new logos and deeply expanding existing relationships. You will build and run a world-class sales and account management organisation capable of serving enterprise-grade clients in financial services, fintech, and corporate treasury. - Product Strategy & Roadmap: Bitso Business's competitive differentiation lives in its product. You will work closely with a senior product team to define a compelling multi-year roadmap that reflects client needs, market dynamics, and Bitso's technical capabilities. You will be the voice of the market inside the product organisation. - Engineering Leadership: You will work alongside a senior engineering leader embedded within the Bitso Business unit, ensuring technical execution is fast, reliable, and aligned with commercial priorities. You are not expected to be a hands-on engineer, but you must be capable of setting clear engineering priorities, managing trade-offs, and holding the team to high standards. - Marketing & Brand: You will lead a marketing function responsible for positioning Bitso Business as the infrastructure provider of choice in LatAm. This includes content marketing, demand generation, event strategy, thought leadership, and partner co-marketing. - Organisational Leadership: You will lead an organisation of 80–120 people across multiple functions and, over time, multiple geographies. You will be responsible for building a high-performance culture, attracting and retaining top talent, and developing a leadership bench capable of scaling with the business. Benefits - Me Time program, including unlimited paid time off. - Remote-first work environment. - Employee Stock Option program. - Zero trading fees through our Bitso Alpha app. - Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. - Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

• Ensure effective onboarding experience for new clients • Manage project planning aspects with stakeholders • Use project planning tools to track milestones • Liaise with internal teams for project delivery • Communicate with clients to understand their objectives