• Support design and development activities for an established program • Design, build, and ultimately deliver solutions designed to run in an AWS environment • Develop relationships across multiple groups • Contribute to customer satisfaction through quality code and on-time delivery • Support and promote test-driven development (TDD) • Continuously focus on and develop professional skills • Pursue training/tools to fill needs • Translate application storyboards and use cases into functional applications • Design, build, and maintain efficient, reusable, and reliable code • Ensure the best possible performance, quality, and responsiveness of applications • Identify bottlenecks and bugs and devise solutions to these problems • Apply industry best practices and techniques to design, develop, test, deploy, support, and maintain complex React/Java applications based on business requirements using approved technologies and coding standards • Assist in project planning and architectural design reviews • Help to plan for future system design and development updates • Collaborate with development team for any programming issues, ensuring teamwork, troubleshooting, and path to resolution • Communicate with team, customers, and stakeholders in a clear, concise, timely, and professional manner • Support documentation needs such as SLA’s, Software Design documents, SOP’s, etc.

• Architecting, developing, and deploying advanced Cloud and AI solutions using GCP services • Collaborate with cross-functional teams to design and implement scalable, end-to-end AI models that solve real-world business challenges • Design, develop, and deploy end-to-end AI models using GCP services • Leverage Google Gemini and other Google Generative AI tools to build cutting-edge generative AI solutions • Integrate AI solutions into production environments, ensuring scalability, security, and performance • Lead projects involving large language models • Collaborate with data engineers, data scientists, to optimize solution performance and streamline workflows • OpenAPI Development: Build, optimize, and document APIs leveraging OpenAPI standards for seamless integration with AI systems • Develop and deploy solutions using large language models for tasks like NLP, chatbots, summarization, and custom AI applications • Ensure AI solutions are efficient, robust, and optimized for production environments • Mentor other team members and guide them in best practices for AI/ML development

• Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics. • Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history. • Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment. • Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency. • Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints. • Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales. • Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

• Leads, mentors, and develops a team of software engineers through coaching, performance management, and career development planning • Fosters a culture of accountability, collaboration, innovation, and continuous improvement • Owns hiring, onboarding, succession planning, and overall team development • Promotes engineering excellence, quality standards, and operational rigor across the team • Guides architectural and design decisions to ensure scalable, reliable, and maintainable systems • Partners with senior engineers and architects to review system design, code quality, and technical strategies • Ensures adherence to secure coding practices, testing standards, and deployment processes • Balances technical debt reduction with delivery of new features and enhancements • Owns delivery commitments, ensuring milestones are achieved on time and with high quality • Plans and manages team capacity, roadmaps, and priorities aligned with business objectives • Identifies risks, dependencies, and trade-offs, communicating them proactively to stakeholders • Drives adoption of AI tools and best practices to improve development velocity • Continuously improves development processes and team effectiveness • Oversees operational support practices, including troubleshooting procedures and system reliability • Manages on-call rotations for mission-critical systems • Collaborates cross-functionally with Product, Design, QA, Security, Infrastructure, and Operations teams • Communicates technical concepts and delivery status to both technical and non-technical stakeholders