Toast logo
Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Senior Software Engineer, Care Experience

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

32 days ago

Salary

$125K - $175K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishJavaKotlin

Job Description

Senior Software Engineer, Care Experience

Toast

• Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics. • Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history. • Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment. • Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency. • Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints. • Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales. • Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

Job Requirements

  • 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages.
  • Proven ability to own complex systems or features end-to-end, from design through production and iteration.
  • Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs.
  • Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions.
  • Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes.
  • Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers).
  • Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving.

Benefits

  • Competitive compensation and benefits programs
  • Health insurance
  • Flexible working hours

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