• Design, run, and evolve core operating cadences for Platform and Product Engineering (e.g., delivery reviews, business reviews, leadership/all-hands inputs, calibration support), ensuring clear agendas, inputs, owners, and follow-ups. • Create repeatable mechanisms to gather updates and unblock decisions without adding unnecessary process. • Partner with Product Operations, TPMs, and functional leaders to ensure end-to-end delivery status reporting rhythm and artifacts. • Synthesize cross-team updates into decision-ready narratives that clarify progress, risks, tradeoffs, and decisions needed. • Establish and maintain tracking for broader org programs and business initiatives across Platform and Product Engineering. • Drive alignment on program milestones, owners, and timelines; surface risks, constraints, and tradeoffs early. • Maintain clear escalation paths and decision forums for program-level risks, resourcing constraints, and cross-team dependencies. • Coordinate across functions when initiatives span multiple teams. • Identify friction and failure modes in the operating system and propose improvements.

• Build, launch, and iterate on experiments across our e-commerce site and mobile/web app to improve subscription attach rate, retention, and other growth metrics. • Implement new features and UI flows in our Shopify + Hydrogen e-comm site and our React Native app with a high bar for quality and user experience. • Help evaluate, implement, and configure the A/B testing and experimentation tools the Growth Pod adopts. • Collaborate closely with product managers, designers, and growth-focused cross-functional partners to move quickly from hypothesis to live test. • Write high-quality, reusable, and maintainable code, and contribute to a comprehensive test suite to ensure stability as we ship fast. • Participate in code reviews and bring constructive, thoughtful feedback to elevate the team’s work. • Help establish processes for monitoring performance and tracking experiment results and health metrics.

Role Description The Sr. Software Development Engineer uses specialized depth and experience to oversee the writing and modifying of complex software application programs. Leads work groups that are responsible for software development, design, and quality testing. This position will create detailed specifications or designs, conduct quality assurance reviews of peer's application programming, and act as a mentor to others in these programs. The Sr Software Development Engineer will maintain these programs by coding, testing, and debugging documents. This position is competent to work at the highest technical level of all phases of application programming activities. Requires direct interaction and decision making with IT vendor partners, business clients, and other internal partners. Must be able to maintain professional and collaborative working relationships with all. Solves complex problems; takes a broad perspective to identify innovative solutions. Frequently inter-organizational and contact with senior vendor partner contacts. Represents the organization as the prime technical contact on projects. Specific Job Duties - Partner with multiple vendors to create estimates and delivery plans for projects or programs across an application family. - Ensure quality of technology delivery of multiple vendors’ technology solutions for multiple concurrent projects or programs for an application family. - Provide technology leadership and delivery accountability for solutions for multiple concurrent projects within an application family (i.e. Claims, C&PS, or CS&DW). - Function as team leader for a large or complex unit with accountability for: - Setting direction to mature the technology associated with the team. Key aspect of this is “tech debt” removal when possible. - Identify and implement process enhancement opportunities associated with supporting the application area. - Implement actions to increase UBC and vendor partner knowledge on team. - Serve as SME for components of the team. - Partner with architects to set direction for maturing use of/retiring/adding technology components in the UBC environment. - Provide technical guidance to projects/programs for complex components of multiple technology suites. - Lead efforts to develop standard practices, components, guidelines for use of complex technology components. - Lead teams to resolve urgent and high production incidents. - Lead actions to determine root cause of problems and drive resolution. - Work on special projects as assigned. Qualifications - Bachelor’s degree in related field or equivalent work experience. - 8 – 12 years of relevant experience, preferably 2 – 3 years at UBC, or Master’s degree and 6 – 10 years of relevant experience. - Strong proficiency in .NET and C#. - Strong proficiency in React and JavaScript. - Proficiency in SQL and Azure. - Complete understanding and wide application of technical principles, theories, and concepts in the field. - Ability to provide and implement technical solutions to a wide range of difficult problems. - Solutions are innovative, thorough, practical, and consistent with organizational objectives. - Strong customer service focus. - Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal. - Familiarity with health care or PBM industry. - Familiar with working in a vendor partner model. - Ability to work a flexible schedule to accommodate project deadlines. - Strong mentoring skills. - Demonstrated ability to prioritize workload and meet project deadlines. - Adaptability and willingness to learn new tools and applications. - Ability to adapt in a dynamic work environment and make independent decisions. - Demonstrated ability to work collaboratively across project teams. Benefits - Competitive salaries. - Growth opportunities for promotion. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs.

• You analyze existing tools and make them more stable • You fix bugs, performance issues, and data problems • You bring structure to our systems, e.g., APIs, data models, and workflows • You develop guidelines, standards, and meaningful structures for building internal tools and AI-assisted solutions • You design quality processes, testing approaches, and review mechanisms, including code reviews • You make pragmatic decisions about what to keep, what to improve, and what to remove • You support internal and external developers to work cleaner and more efficiently and ensure our quality standards are met • You connect data from different sources, e.g., ERP, e-commerce, and internal tools • You ensure data is consistent, traceable, and reliably usable • You help the team use AI sensibly in development and automation