• Own end-to-end program governance — establishing the PMO structure, governance forums, and reporting cadences. Define and manage the integrated program plan across all AI workstreams (Generative AI, Data Science, GCP infrastructure, integrations), tracking milestones, dependencies, and critical path. • Run project planning, reviews, and RAG with technical leads; maintain velocity metrics and remove blockers. • Ensure all deliverables are tracked against scope, schedule, budget, and quality criteria, with proactive escalation of deviations. • Maintain program documentation — charter, WBS, RACI, status reports, and decision logs — to the highest standards. • Own the program RAID log. • Proactively identify, assess, and prioritise risks across all workstreams with clear ownership and mitigation plans. • Design and enforce the change control process — evaluating scope changes for impact on timeline, budget, and resources before presenting recommendations to the steering committee. Establish escalation pathways and manage critical issues to resolution. • Conduct regular risk workshops to embed a risk-aware culture within the delivery team. • Serve as the primary point of contact for CLIENT's program stakeholders — building trusted relationships with business sponsors, technology executives, and operational teams. • Prepare and present executive-level status reports, steering committee packs, and milestone reviews to senior leadership. • Facilitate alignment between CLIENT's internal teams and the delivery organisation, managing expectations and resolving conflicts. Conduct regular CSAT assessments and act on feedback to continuously improve the engagement model. • Own resource planning across the program — forecasting demand, managing onboarding/offboarding, and ensuring the right skills are available across all workstreams. • Track utilization, manage bench transitions, and coordinate with HR and recruitment for timely fulfilment of open roles. • Foster a high-performance, distributed team culture — supporting wellbeing, recognizing contributions, and maintaining morale. • Own the program budget — tracking actuals against forecast, managing contingency, and producing monthly financial reports for internal and client governance. • Identify and escalate budget risks early; implement corrective actions to maintain P&L health. • Support commercial activities including SOW management, change order negotiations, invoice tracking, and contract renewals. • Contribute effort estimates, resource plans, and delivery timelines to pre-sales and solutioning for new workstreams or extensions. • Maintain working knowledge of the GCP and Google AI stack — including Vertex AI, BigQuery, and associated data and ML services — to effectively govern delivery across infrastructure, model development, and integration workstreams. • Oversee delivery of intelligent automation and RPA workstreams — understanding bot lifecycle management, exception handling frameworks, orchestration platforms, and the interplay between RPA, AI, and enterprise systems. • Adapt PM practices to the non-linear, iterative nature of ML and AI delivery — managing experimentation phases, data dependency risks, model validation cycles, and the transition from prototype to production. • Act as a translator and bridge between business stakeholders who think in outcomes and technical teams who think in architectures — facilitating shared understanding and aligned decision-making across both worlds. • Establish and track program KPIs and OKRs; produce regular insights on delivery health, team performance, and program ROI. • Lead retrospectives and implement lessons learned to build a culture of continuous improvement. • Contribute to internal PM frameworks, playbooks, and templates for AI program delivery — creating reusable assets for future engagements. • Represent the organisation in client QBRs, program audits, and governance reviews, maintaining the program's compliance posture at all times.

Role Description The Access & Engagement Program Manager I will play a critical role in advancing the mission and vision of NMDP by strengthening the organization’s capacity to address barriers to care and improve access and outcomes across all aspects of operations. This position blends strategic consultation, capacity building, and innovation to support teams in aligning programs, policies, and decision-making with access and engagement best practices. The Program Manager will develop educational tools, provide expert guidance, and lead audits to identify systemic barriers and factors contributing to variations in access and outcomes. This role will drive enterprise-wide improvements that enhance equitable access to services and reduce disparities in outcomes in cell and gene therapy. Qualifications - Knowledge of inclusive health access frameworks, strategic planning and systems improvement methodologies - Methods for program evaluation, auditing, and patient-centered design - Social and environmental factors influencing outcomes and effective engagement strategies - Virtual communications (Web Ex and Telepresence) - Microsoft business suite, including PowerPoint, Word, Excel, and Outlook Requirements - Apply effective organizational and time management skills to manage projects effectively - Engage respectfully and effectively with stakeholders of all backgrounds - Build relationships and collaborate with stakeholders from different sectors and disciplines - Influence cross-functional teams without direct authority - Conduct qualitative data study design and analysis - Lead strategy development and implementation - Demonstrate excellent oral and written communication skills with ability to articulate complex and charged issues clearly - Self-motivate and thrive independently as well as in a highly collaborative environment - Work in an environment where confidentiality is maintained - Commit to travel as necessary, 2-5 trips per year Education and/or Experience - Master’s degree in public health, health policy, social work or related field - Two years of experience in coordinating or managing projects - Experience engaging with diverse communities and organizations to improve health outcomes Preferred Qualifications - Experience in analyzing variations in health access or outcomes and developing responsive programs - Experience with transplantation, cell and gene therapy or related field Benefits - Medical, dental, vision, life and disability benefits - Accident/critical illness/hospital benefits - Well-being, legal, identity theft and pet benefits - Retirement plans - Paid time off/holidays - Leave and incentive plans for eligible employees

• Analyze and re-engineer reporting processes - define what is required, remove duplicates, reduce manual effort, and improve reliability. • Define internal ops reports and control dashboards for key processes - throughput, SLA, backlog, exceptions, losses, controls. • Own audit and regulatory readiness - metric definitions, traceability, completeness and timeliness controls, evidence expectations, change governance. • Maintain reporting artifacts - metric definitions, report specifications, data mappings where applicable, lineage or traceability notes, acceptance criteria, and test cases for critical reports. • Support UAT and go-live for critical reporting - demos, training, defect triage support, and coordination. • Work with Data Analyst and data platform teams to translate needs into datasets and dashboards; align stakeholders on definitions. • Own Reporting & Audit as a product - scope, priorities, and outcomes, roadmap shaping and prioritization.

• Provides overarching leadership and guidance on related large programs and projects • Sources project managers and scrum masters and provides oversight and remediation to troubled projects • Delivers, measures, and manages project performance in addition to providing input and collaboration on interdependencies within the projects and other programs • Plans, controls, and manages the delivery of multiple large, complex enterprise IT programs to meet the agreed business needs • Manages multiple project scopes and successful execution within technical, schedule, cost, and quality commitments • Coordinates program management reviews, preparing and publishing program management metrics and reports • Provides periodic project updates (Program Status Report) of current situation relating to milestones and problem/high risk areas • Shares knowledge and develops team capabilities to strengthen understanding of IT and enterprise industry and business issues and best practices • Communicates regularly with functional and IT leaders to ensure enterprise alignment and support