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Modern behavioral care from hospital to home.
Temporary Access Center Representative
Location
United States
Posted
73 days ago
Salary
$18 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Temporary Access Center Representative
Array Behavioral Care
Role Description The Access Center Representative is responsible for serving as the primary point of contact for individuals, organizations, and providers seeking behavioral health services. This role ensures timely coordination and support for telepsychiatry encounters while maintaining high standards of accuracy and customer service. This position plays a key role in Array’s 24/7/365 Access Center by triaging requests, prioritizing cases, and facilitating communication between providers and organizations to deliver efficient, on-demand behavioral health care. The Access Center Representative will bring strong organizational skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. They will work closely with on-call providers, clinical teams, and administrative staff to ensure accurate documentation, smooth technology setup, and effective resource management. What You’ll Do - Handle a high volume of calls, requesting assistance with accessing behavioral health services - Prioritize cases based on shifting needs and resources - Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations - Document all requests and encounters into a database - Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators - Conduct video and phone test calls and do basic technology troubleshooting with organizations, providers, and consumers as needed - Other duties as assigned Qualifications - 1-2 years of recent customer service experience - 1-2 years previous call center experience, strongly preferred - Excellent time management and organization skills - Excellent verbal and written communication skills - Strong computer skills; ability to work with multiple systems - Prior experience with computer systems such as Outlook, Adobe, and Microsoft products - Prior experience with contact center systems or customer relationship databases - Knowledge of medical and/or psychiatric terminology strongly preferred - Ability to sit for an extended period of time Position Logistics - 100% remote position - Reports to the Senior Manager, Access Center Compensation and Benefits - The pay range for this role is $18 per hour. - Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions - 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays - 401k
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