Role Description The Nurse Navigator plays a critical role in bridging the gap between patients and the complex healthcare system. Acting as a registered nurse, case manager, and patient advocate, this role supports patients across the continuum of cardiology care—from referrals and specialty access to outcomes monitoring and education. This role is ideal for someone passionate about guiding patients through their care journey, enhancing program performance, and delivering top-tier care through leadership, clinical insight, and coordination. Your Day-to-Day Responsibilities - Care Navigation & Patient Advocacy - Coordinate referrals, specialty access, and follow-ups - Serve as liaison between patients, providers, and the care team - Ensure patients receive appropriate psychosocial and emotional support - Guide patients through the health system and address barriers to care - Program Monitoring & Quality Improvement - Collect, trend, and analyze outcomes data for performance enhancement - Identify best practices and support training plan development - Recommend and implement program or workflow improvements - Education & Community Engagement - Educate patients and families on treatment and navigation - Support staff training, in-services, and skill development - Create educational materials and participate in outreach activities - Team Collaboration & Leadership - Serve as a clinical expert and resource across hospital and clinic settings - Establish collaborative communication across providers and stakeholders - Participate in multidisciplinary meetings and drive coordination of care Qualifications - Current WA State RN license (Multistate license required within 6 months of hire) - Bachelor's degree in Nursing (Associate degree with additional experience may be considered) - 3+ years of recent clinical experience in cardiology or related specialty - Strong knowledge of clinical workflows, payer guidelines, and case management - High level of independence, critical thinking, and communication skills - Must reside in Washington State Requirements - Preferred: Master's degree in Nursing - Certification in the assigned area of specialty Benefits - Remote-first role (approx. 90%) with occasional site visits - Monday–Friday schedule – no nights, weekends, or holidays - Competitive compensation based on experience - Tuition Assistance to support your continued education - Excellent benefits, including medical, dental, vision, and 401(k) with match - Paid holidays, floating holidays, and vacation - Access to mental health resources and wellness initiatives - Mission-driven organization with a tight-knit, collaborative team - Opportunity to lead meaningful clinical and operational improvements

Role Description CYN is currently seeking a Bachelor's level Crisis Worker, overnight who will be available to handle crisis situations for runaway, locked out, or homeless youth. The ideal candidate will have: - A human services background - Good client engagement skills - Effectiveness at crisis intervention - Ability to work well independently as well as with a team - Reliability Coverage is on a rotating basis with possible hours being: - 5 pm - 9 am, Monday through Thursday - 5 pm Friday - 9 am Monday morning - All holidays Our crisis workers are well compensated and an important part of our team as often times this is the best time to engage clients in therapeutic work. Qualifications - Bachelor's degree in a relevant field - Background in human services Requirements - Good client engagement skills - Effective crisis intervention skills - Ability to work independently and as part of a team - Reliability Benefits - Competitive compensation - Opportunities for professional growth

Role Description Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and implementing procedures and treatments. Uses leadership skills/clinical judgment in coordinating patient care and directing/delegating activities of the patient care unit team. This role will provide outpatient virtual lactation consultations. - Conducts patient interview, explains policies and procedures to patient/significant others, reviews patient’s chart and answers questions correctly and courteously. - Assesses gastrointestinal, cardiovascular, respiratory, renal and neurological health status. - Determines mobility, sensory deficits, prostheses use, and skin condition and adjusts plan of care, as appropriate. - Assesses level of pain and pain management; communicates/documents patient’s physiologic health status and plan of care. - Assesses patient’s psychosocial health status; elicits perception of medical/nursing care and the expectation of care. - Determines coping mechanism, knowledge level, and ability to comprehend. - Identifies cultural/ethnic requirements to reduce anxiety and ensure patient satisfaction. - Communicates and documents psychological status and care plan of support groups, counseling services, and social services. - Identifies patient outcome; develops criteria for measurement of patient outcomes. - Identifies actual/potential patient problems; identifies patient’s need for teaching based on psychosocial and developmental assessment. - Develops patient outcome statement(s) and establishes individualized patient goals. - Identifies care activities and establishes the priorities necessary to achieve expected outcome. - Coordinates the cost-effective use of supplies, equipment and medication to achieve expected outcome. - Documents the plan of care and collaborates with physicians and other health team members. - Implements the plan of care; maintains constant vigilance over patients care to ensure that safety precautions/needs are followed. - Exercises professional skills related to the plan of care; reassesses patients as needed and appropriately revises plan of care. - Correctly administers prescribed treatments; correctly uses equipment necessary for patient care. - Provides emotional support to patient and significant other; applies scientific principles in performing procedures. - Makes accurate observations of patient’s conditions during treatments/procedures; reports and records same as appropriate. - Keeps accurate documentation of patient’s treatment, activity and condition, as well as patient’s responses to medical and nursing interventions. - Acts rapidly and effectively during any emergency situation, managing self, patients and other employees. - Provides a calm, quiet, restful atmosphere; communicates effectively with the patient’s family or caretakers. - Participates in planning for discharge and coordinates referrals, as appropriate; provides discharge instructions to patient and significant other. - Evaluates care provided for patient outcome. - Demonstrates ability to measure effectiveness of care provided and documents same. - Performs variance analysis related to outcome data for performance improvement. - Designs, implements, and evaluates systems to improve care in unit. - Collaborates with other care team members in planning and carrying out treatment regimen. - Provides direction to other members of the care team; collaborates with the appropriate physician on patient’s plan of care. - Accurately interprets and implements treatment regimen as prescribed by the Physician. - Assists the Physician during treatments and/or diagnostic procedures. - Keeps the Patient Care Manager/designee and/or physician, abreast of changes in patient’s condition and/or treatments, as appropriate. - Uses clinical judgment in delegating assignments in providing patient care, and ensures that assignments are completed in a timely fashion. - Performs grade I-IV Decubitus Care; performs preventive skin care measures. - Applies simple dressings, maintaining principles of aseptic technique. - Applies warm and cold compresses, consistent with facility procedure. - Performs irrigations, consistent with Facility procedure. - Administers medications correctly and safely; correctly identifies medication in terms of action, dosage, side effects, and implications for the patient. - Meets standard on medication administration examination; demonstrates preparation of local solutions. - Administers and documents medication correctly. - Educates patients and significant others related to drug and food interactions. - Participates in patient and family education; provides patient with an explanation of his/her condition as indicated. - Communicates assessment data in an orderly fashion by recording, updating and verbalizing pertinent information to care team members and to appropriate agencies. - Recognizes and utilizes health teaching opportunities and resources/materials available for this teaching. - Provides for early discharge planning and appropriate referrals for post-hospital care. - Evaluates the effectiveness of teaching by feedback from patient/family and documents same. - Performs related duties as required. Qualifications - Graduate from an accredited School of Nursing. - Bachelor’s Degree in Nursing, preferred. - Must be enrolled in an accredited BSN program within two (2) years and obtain a BSN Degree within five (5) years of job entry date. - Current License to practice as a Registered Professional Nurse in New York State required, plus specialized certifications as needed. - IBCLC certified (International Breastfeeding Certified Lactation Consultant), highly preferred. Requirements - The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. - When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Role Description The Patient Service Representative Supervisor coordinates staffing and activities of Patient Service Support staff for CBM, Carle Outpatient MRI and Carle BroMenn Outpatient Center. - Performs Essential Job Functions of direct reports. - Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; makes work assignments and reviews and edits work of direct reports. - Ensures staff members are adequately trained and are competent to perform all required job tasks. - Resolves work-related issues or assists employees in solving work-related issues. - Resolves customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor. - Assists management in maintaining and developing a budget for supplies and equipment. - Supervises and assists staff with their job duties and responsibilities to ensure patient satisfaction and company profitability. - Acts as a patient advocate. - Demonstrates competency in all aspects of the Patient Services Representative role, including ordering clerical supplies, recall entry, multiple appointment scheduling, and managing a physician's schedule. - Serves as systems 'super user.' - Assists in training new Patient Services Representative staff and serves as a role model by conducting self in a responsible, professional manner. - Timekeeper in Kronos for all staff and stays within SVR targets; assists with the processing of payroll for direct reports by maintaining employee edit requests, PL requests, etc. - Handles scheduling and vacation approvals for all sites. - Meets and maintains all productivity targets and department goals that align with the strategic plan. - Works on Patient, Account, Claim Edit, and Router Workques Daily. - Responsible for design and implementation of policies related to the department including all other duties as assigned. Qualifications - Certifications: Certified Healthcare Access Associate (CHAA) within 2 years - National Association of Healthcare Access Management (NAHAM) - Education: H.S. Diploma/GED - Work Experience: Customer service Benefits - The compensation range for this position is $26.55 per hour - $44.34 per hour. - Carle Health offers a comprehensive benefits package for team members and providers. Company Description At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected, and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. - Nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. - Includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. - Developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. - Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. - Opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.