• Work to learn and establish rapport with customers. • Schedule and perform preventative maintenance. • Generate revenue growth by offering solutions and products aligned with the service portfolio. • Provide timely responses to service requests. • Complete and submit applicable field service reports for invoicing. • Develop a profitable territory performing service, selling service contracts, parts, systems. • Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources. • Troubleshoot and problem solve issues as they arise when doing service calls. • Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies. • Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. • May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate. • Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client’s ultrasound equipment portfolio and needs.

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

• Recruiting, leading, developing and retaining the Ophthalmology Account Director team in the Region • Ensuring strong and consistent performance that meets and exceeds brand goals • Driving accountabilities for all results throughout the Region • Building and developing a high performance, high integrity, high quality OAD team • Responsible for meeting and/or exceeding brand objectives • Leading regional activities including hiring, training, performance evaluation and development • Ensuring compliance to corporate policies • Ensuring each employee is trained and effectively implements all resources to support customer and account goals • Building the Company’s credibility and relationships with key customers in the field of Ophthalmology • Partnering with multiple internal stakeholders to proactively analyze and address market dynamics and trends that support account and brand objectives.

• Effectively support Genmab’s Oncology portfolio in the U.S. marketplace. • Responsible for meeting or exceeding assigned sales goals for the territory by effectively positioning the benefits and use of Genmab’s products for appropriate patients. • Demonstrates effective time management by focusing efforts on engagements that drive brand value, prioritizing activities that make a difference for patients. • Develops and implements robust territory business plans centered on performance; meet or exceed territory productivity requirements. • Demonstrates the ability to flex between virtual and in-person engagements and develop business plan considering account communication preferences. • Demonstrates the ability to analyze key market data points and action insights into effective business planning. • Develops strong and long-term relationships with customers in all assigned accounts, continually challenging customers with value-based solutions. • Represents Genmab’s brands in a professional, compliant, ethical, and effective manner. • Demonstrates thorough understanding of disease states, Genmab’s brands and relevant competitor products and shows the ability to articulate value through all communication mediums (i.e. digital, live, etc.). • Demonstrates a high proficiency of the broader reimbursement environment; possesses a deep understanding of the reimbursement and fulfillment pathways for injectable medications. • Demonstrates highly effective territory management and superior selling competencies. • Demonstrates the ability to creatively gain “access” to customers in the modern landscape. • Fosters team effectiveness and accomplishments of shared goals by sharing knowledge, experience, and information. • Effective management of territory resources and budget. • Complies with all laws, regulations and policies that govern the conduct of Genmab U.S. staff.