• Support the outside sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders. • Function as account owner for small to mid-size customers with support from Business Development Executive’s situationally, including price setting within guidelines. • Answer and return customer phone calls and emails. • Troubleshoot, research, resolve and escalate issues as necessary. • Research customer complaints and support sales team in resolution. • Collaborate with PM’s, Engineering, and Operations regularly to best serve the customer. • Regularly monitor customer portals used to communicate RFQ’s, PO’s, requested date changes, etc. • Other duties as assigned.

Title: Jr Expansion Account Executive (Small Business) Location: Mexico, Remote Job Description: Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution. Drive Customer Growth. Deliver Better Outcomes. At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation. We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions. How You’ll Make an Impact As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes. This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform. What You’ll Do - Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base - Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities - Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs - Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes - Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce - Operate with Accountability: Take full ownership of your performance, activity, and results - Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers - Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience What Success Looks Like - Consistently meeting or exceeding expansion revenue targets - Maintaining a disciplined, well-managed pipeline and follow-up cadence - Demonstrating strong business acumen in identifying and solving customer challenges - Effectively incorporating AI tools into your workflow to improve productivity and outcomes - Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video) About You You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment. - 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment - Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics) - Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written) - Comfortable with outbound engagement and proactive customer communication - Highly organized with strong follow-through and attention to detail - Coachable and open to feedback, with a track record of applying it - Self-motivated and resourceful, you take initiative to solve problems and develop your skills - Interest in AI and technology, with a willingness to continuously learn and apply new tools - Nice to Have: - Bachelor's degree in business or a related field - Experience selling SaaS, UCaaS, CCaaS, or related technologies - Familiarity with Salesforce or similar CRM platforms - Familiarity with qualification frameworks (BANT / MEDDPICC) - Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting - Prior experience supporting US based customers in a B2B environment Who Thrives in This Role - You take initiative and don’t wait for direction to move work forward - You follow through on commitments and take accountability for results - You stay resilient and maintain a positive, solutions-oriented mindset - You are motivated by growth, both in your performance and your career - You prioritize learning and actively invest in your own development This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success. What Matters Most We value the behaviors that drive long-term success: - Ownership and accountability - Consistency and discipline - Coachability and continuous improvement - Curiosity and willingness to learn - Drive to achieve meaningful results Experience matters, but mindset and execution matter more. Compensation & Growth - Competitive base salary + uncapped commission - Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: - Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. - Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. - Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses. - Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage - Insurance - Life Insurance (24 times your monthly salary) - Work-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time - Financial Security - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA) - Wellness - Employee Assistance Program and comprehensive wellness initiatives - Growth, Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! #LI-AL1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

• Searches for potential manufacturing and industrial segment customers to develop new business for WM. • Conducts research on prospects to improve chances of providing value to their business. • Conducts pre-sales activities to gain understanding of the customer’s needs and prepare for the sales call with customers of medium complexity. • Negotiates and closes sales by effectively communicating WM’s value proposition and unique differentiation to reach mutually beneficial sales agreements. • Understands and adheres to established and approved WM sales processes. • Presents WM products and services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits. • Adjusts sales technique depending on the nature of the prospect or customer. • Presents compelling arguments to support recommended sales solutions. • Overcomes objections during sales negotiations by emphasizing the value of WM offerings that benefit the customer. • Facilitates agreement to a sales solution that will meet the major needs of both parties. • Finalizes sales agreements with specific actions outlined and commitments for next steps. • Conducts post-sale administrative work to ensure product/service implementation is successful.

Role Description We’re looking for a sales specialist who can build targeted prospect lists and execute high-volume outreach campaigns across multiple channels (email, LinkedIn, and other platforms). This role is focused on top-of-funnel pipeline generation—your primary goal is to start conversations and generate qualified opportunities for the discovery call. What You’ll Own - Lead Sourcing & List Building - Research and build high-quality prospect lists based on ICP (Ideal Customer Profile) - Identify decision-makers and collect accurate contact data - Continuously refine targeting to improve response rates and lead quality - Maintain clean, organized lead databases - High-Volume Outreach Execution - Execute daily outbound outreach at scale via cold email, LinkedIn (connect + message sequences), and other relevant channels - Personalize messaging where needed without sacrificing volume - Follow structured outreach sequences and cadences - Consistently hit daily outreach targets - Messaging & Conversion Optimization - Test and iterate messaging to improve open rates, reply rates, positive response rates - Collaborate with marketing to align outreach with offers and campaigns - Identify winning angles and double down on what works - Pipeline Contribution - Qualify interested prospects and move them to discovery calls or sales conversations - Ensure smooth handoff to the COO for the closer - Track outreach performance and pipeline impact What Success Looks Like - High volume of consistent daily outreach activity - Steady flow of qualified leads entering the pipeline - Strong reply and positive response rates - Increased number of booked discovery calls Qualifications - Proven experience in building list and doing cold outreach / outbound sales - Comfortable sending high-volume outreach daily - Strong copywriting skills for cold messages and emails Benefits - Work with a thoughtful, people-first agency - Remote work environment - Base pay plus no-cap commission monthly - Clear expectations and realistic targets - know your targets on Day 1