Role Description Serves as the business analyst for centralized and consolidated measurement, planning, and reporting for the Business Development team. Provides coordination and support to Sales & Corporate management through summarization, reporting analysis, and interpretation of sales data. Ensures all reporting activities are accurate and met timely. Core Responsibilities - Completes routine internal reporting on key sales metrics. - Prepares and provides supporting analysis month-end, quarter-end & year-end reporting and metrics (including but not limited to the region, business unit, and representative level) on a scheduled basis. - Acquire data from primary or secondary data sources and maintain databases/data systems. - Identify, analyze, and interpret trends or patterns in complex data sets. - Conducts data analyses to address strategic questions. - Provides oversight of data, quality, and structure in sales systems. - Produces high quality reporting and analysis to management as directed. - Produces ad hoc reports independently. - Provides analysis of the sales force data and drives action across the Company through timely, impactful deliverables. - Assists in preparation analysis associated with management level presentation and reporting while maintaining schedules for key sales metrics. - Assists line manager and Business Development management team to support projects and initiatives. - Salesforce.com experience is a plus. - Supports initiatives for improving associated sales processes, reporting, and data quality. - Performs other work-related duties as assigned. Minimal travel may be required (up to 25%). Qualifications - BA/BS in business related field or equivalent combination of education and experience. - Moderate experience in a data analysis function within the pharmaceutical or CRO industry or comparable experience in a related field of study. - Experience working with sales data and/or business intelligence information preferred. - Proficiency in Salesforce, Microsoft Office suite, and PowerPoint. - Possesses a strong understanding of data organization, statistical interpretation of data, synthesis of findings, and appropriate reporting. - Excellent oral and written communication skills, attention to detail, analytical ability, and demonstrated critical thinking skills are essential. - Knowledge of the CRO industry strongly desired. - Ability to organize, prioritize, meet deadlines, follow-up, and coordinate multiple assignments. Benefits - Passionate about developing our people through career development and progression. - Supportive and engaged line management. - Technical and therapeutic area training. - Peer recognition and total rewards program. - Committed to building an inclusive culture. - Driven to Deliver – capturing the passion of our colleagues. - Continuous improvement of the company for employees and customers.

• Own critical reporting rhythms — deliver daily and monthly performance views that help sales leaders understand progress, trends, and where to act. • Audit and strengthen data quality — spot gaps, inconsistencies, and workflow issues early, keeping reporting trusted and decision-ready. • Improve how work flows — document current processes, map handoffs, measure friction, and recommend changes that reduce effort and increase clarity. • Help build smarter revenue workflows — support the rollout of new processes that streamline, automate, and scale how revenue work happens. • Partner across teams on strategic projects — jump into cross-functional initiatives, quantify impact, and bring structure to ambiguous problems. • Translate insight into action — communicate findings in a way that makes sense to different audiences, from sales leadership to operational partners.

Your role at DynatraceOur Sales Operations team is seeking a highly experienced, collaborative, and analytically driven Senior Sales Operations Analyst to support the Global Specialty Product organization. This role reports to the Senior Director of Sales Operations and partners closely with the Vice President of Sales to drive operational rigor, performance insights, and business outcomes across the specialty product portfolio. The individual in this role will be accountable for end‑to‑end sales operations support, including consumption, bookings, and pipeline analysis; quota and target setting; productivity and headcount reporting; and the development of executive‑level insights and presentations. This position plays a critical role in enabling data‑driven decision‑making and supporting strategic planning for global sales leadership. The Role: - Facilitates the semi- annual planning process: - Collaborate with Product team and Sales VP on creating Consumption targets and dependencies - Allocate consumption quota and booking targets down to AE level. Track performance - Identify lighthouse/target account list - Maintain quota book updates and changes as well as system set ups for new hires - Reporting and analysis: - Produce and manage weekly executive‑level business performance reviews, including consumption, bookings, pipeline, and productivity metrics. - Deliver actionable insights through data analysis that inform sales strategy, execution, and investment decisions by tracking risk areas and higher performing areas - Maintain accurate and up‑to‑date organizational charts and CRM data to support reporting integrity. - Ensure consistency, accuracy, and timeliness across all sales performance reporting. - Reporting and analysis: - Executive & Leadership Support - Develop high‑quality executive presentations and readouts for senior sales and product leadership. - Provide thought partnership to Sales leadership through data‑driven analysis and clear, concise storytelling. - Collaborate cross‑functionally with Sales, Product, and Operations teams to align data, insights, and business priorities. What will help you succeedYour Qualifications: - 5+ years of progressive experience in Sales Operations within a software or technology organization, with a strong focus on consumption‑based business models. - Proven experience partnering with cross‑functional stakeholders and influencing senior decision‑makers. - Demonstrated ability to operate with a high sense of urgency in a fast‑paced, global environment. - Advanced proficiency in Salesforce; expert‑level skills in Microsoft Excel and PowerPoint; proficiency in Power BI. - Experience supporting global sales teams across multiple regions. - Strong track record of managing, analyzing, and deriving insights from large‑scale account and sales datasets. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - The base salary range for this role is $138,000 - $175,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Your role at DynatraceAbout the Role We are seeking a strategic and technically skilled Principal Sales Operations Analyst to be a key player in our data-driven transformation across global sales operations. In this high-impact role, you will work closely with various departments to leverage data and advanced analytics to drive sales performance and operational efficiency. You’ll be responsible for developing and delivering critical analytics solutions, mentoring junior analysts, and partnering across departments to build scalable and high-impact data products. Success in this role requires deep hands-on technical expertise, a strong understanding of modern analytics concepts, experience with sales processes and KPIs, and the ability to operate with a high degree of autonomy. Key Responsibilities - Contribute to the sales analytics strategy by executing key projects that deliver actionable insights to Sales leadership and field teams. - Build, maintain, and optimize advanced Power BI dashboards for pipeline forecasting, consumption tracking, opportunity scoring, quota setting, and churn prediction. - Integrate data science techniques to enhance segmentation, forecasting, and sales enablement initiatives, while staying informed about emerging AI capabilities in the analytics space. - Collaborate with Business Systems, the Transformation Office, and the Enterprise Data & Analytics teams to drive change management, align on SDLC practices, and uphold data governance standards. - Develop and deliver certified data products that are aligned with enterprise metrics and definitions. - Support analytics adoption by producing training content and hosting office hour sessions. Work closely with Enablement to promote dashboard, data, and action literacy. - Clearly present complex datasets and insights to stakeholders and support leadership in presentations to senior executives. - Act as a technical mentor for other analysts on the team. What will help you succeedMinimum Qualifications - At least 7 years of experience in Sales Analytics, Data Science, or Business Intelligence. - Expert-level proficiency in Power BI—including DAX, data modeling, and performance optimization. - Proficiency in Snowflake, SQL; familiarity with the application of modern AI in analytics is a plus. - Very comfortable with Salesforce (SFDC)—including reporting, data structures, and integration points. - Experience with change management and the Software Development Life Cycle (SDLC) in an enterprise environment. - Strong understanding of sales processes—including renewals, pipeline management, key metrics, and forecasting methodologies. - Excellent communication and stakeholder management skills, with a proven ability to collaborate effectively across departments. - Bachelor’s degree in Analytics, Business, Statistics, or a related field; a Master’s degree is a plus. Preferred Qualifications - A strong focus on accuracy and consistency - Strategic thinker with a hands-on approach to problem-solving. - Collaborative team player who builds trust across departments. - Proactive and independent, with a focus on enabling data-driven decisions. - Skilled at simplifying complex data and presenting insights to diverse audiences. - Strong prioritization skills with a focus on high-impact analytics. - Ability to mentor junior analysts and share technical expertise. - Familiar with modern AI concepts and their practical application in sales analytics. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - The base salary range for this role is $148,000 - $185,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.