• As a trusted sales expert, you will consult with existing enterprise customers across your assigned territories to understand their needs and deliver Monotype’s value proposition. • Learn Monotype product offerings (inclusive of type and technologies) to become a subject matter expert for key brand clients. • Negotiate and close strategic renewal deals to meet assigned personal sales quotas and goals. • Create detailed account plans for each customer, detailing renewal and upsell opportunities • Upsell and cross-sell additional solutions to key and strategic renewal accounts. • Review all purchase orders and contracts to ensure compliance of company policies. • Organize, track and maintain client account and contact information, as well as prospect updates in CRM database. • Successfully communicate Monotype’s solutions up to C-Level through strategic value-based selling, business case definition, ROI analysis and research data. • Interact with individuals from Brand, Marketing, Creative, IT, Finance, Procurement, UX and Legal teams within a key account. • Collaborate across the organisation with marketing, finance, sales representatives, and technical support to ensure market and renewal strategies.

• Drive active sales across our full microscopy product portfolio • Manage your territory, including travel and customer engagement • Plan and execute customer visits and product demonstrations • Identify and develop new business opportunities, with or without marketing support • Manage your sales pipeline and opportunities using our CRM system • Maintain accurate data on opportunities, timelines, and customer interactions • Represent the company at exhibitions, conferences, and industry events • Build and nurture long-term relationships with existing customers • Collaborate closely with internal teams to ensure customer satisfaction and success • Actively look for new accounts to stimulate regional growth

Role Description - Supporting our Midmarket Customers, solidify customer relationship through regular and frequent face-to-face interactions designed to drive sales growth, including attendance at industry events, trade shows and conferences that are relevant to your customer base. - Proactively develop, utilize, and increase depth and breadth of expertise with Customer’s particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services. - Develop and maintain “greenspace” heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts. - Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer’s needs. - Maintain advanced working knowledge of products and capabilities, incorporating technical advances in presentations to end users. - Develop and maintain Annual Account Plan and Relationship Map for each assigned account collaboratively with internal stakeholders. - Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions. - Ensure highly positive customer experiences through existing relationships as transitioned from previous account team or services teams. - Conduct at least 1 in-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content. Business Reviews should include advise and consultation to customer regarding HR challenges and integration of UKG products. In these business reviews you should also be focusing on “Innovation” by sharing new product offers, new product innovation with effort toward sales. - Increase customer engagement and participation in high-quality experiences through driving attendance for Aspire at all levels of the client, from Executive to Administrator levels. - Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and UKG or Industry engagement. - Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for Insider and Exec Advisory programs as appropriate. - Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary. - Proactively monitor health of customer account, identify risks, and collaborate on Save Plans with appropriate teams to facilitate the execution of the plan. - Maintain accuracy of account Contacts and Account Sentiment in SFDC, including a Rolling 4 Quarter Pipeline in SFDC for all accounts and engage on all assigned marketing qualified leads within 24 hours of assignment. Qualifications - BA/BS or equivalent in experience - Minimum four or more years of experience in Direct Sales - Strong business acumen - Excellent verbal and written communication skills - Up to 25% travel Company Description With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people — then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Role Description The Patient Account Representative II supports the revenue cycle functions of hospital and/or physician practices through advanced responsibilities in billing, collections, cash posting, and customer service. The role involves financial documentation, compliance with payer requirements, and internal coordination across departments. Representatives at this level demonstrate leadership, train staff, and contribute to continuous improvement efforts. Essential Functions - Accurately processes patient accounts through billing, collections, and payment posting. - Works complex A/R, claim rejections, edits, and follow-up tasks across systems. - Files appeals, reconsideration requests, and manages payer correspondence. - Identifies and reconciles overpayments and unidentified payments. - Coordinates with other departments to resolve billing, denial, or cash application issues. - Supports claim submission, including secondary billing as necessary. - Provides training to new or existing team members. - Assists in identifying process improvements to streamline operations and reduce denials or call volume. - Demonstrates initiative and leadership in daily responsibilities and projects. - Participates in A/R clean-up and revenue recovery initiatives. - Maintains required productivity and accuracy standards. Qualifications - Strong verbal and written communication skills. - Ability to work independently and provide team leadership. - High level of customer service and interpersonal interaction. - Proficient in general accounting and bookkeeping. - Thorough understanding of billing regulations, medical terminology, and payer guidelines. - Proficient with Microsoft Office applications (Excel, Word, Outlook) and systems such as Epic and SSI (preferred). - Operates 10-key pad efficiently (for cash posting functions). - Able to analyze root causes of errors or delays to improve efficiency. - Demonstrates professionalism, ownership, and a commitment to quality. Education - High School Diploma or GED Equivalent Licenses/Certifications - Relevant licensure and practices obtained within timeframe required by facility policy Experience - Two (2) years previous hospital and/or physician business office experience preferred