• Lead-Qualifizierung & Terminbuchung • Eingehende Leads schnell, strukturiert und verbindlich qualifizieren • Termine mit echtem Commitment buchen • Show-Rate aktiv managen: Bestätigung, Vorbereitung, Vorqualifizierung • Leads sauber im CRM pflegen und dokumentieren (Salesforce) • Kommunikation & Aufbau von Verbindlichkeit • Ersten Kontakt per Telefon (Aircall) oder WhatsApp • Echtes Interesse wecken, Einwände früh adressieren, Commitment aufbauen • Den Übergabeprozess an Closer sauber und vollständig gestalten • Eigene KPIs im Blick behalten: Show-Rate, Termine und Cash Collected • Aktiv an der eigenen Weiterentwicklung arbeiten – Call-Feedback annehmen und umsetzen

• Respond to inbound leads with urgency • Contact every new MQL and SQL within 5 minutes during business hours via phone, email, and LinkedIn • Qualify and book discovery calls • Run short qualifying conversations using our discovery framework • Identify hot signals and book qualified prospects onto our account executives' calendars • Run outbound prospecting sequences • Handle common objections • Maintain CRM hygiene • Share intelligence with marketing and sales • Hit weekly activity and outcome targets

Role Description We are seeking an Inbound Sales Representative to manage warm lead outreach originating from social media and other digital pipelines. This role is focused on converting interest into action by guiding potential patients through the intake process. - Warm Lead Engagement: Promptly reaching out to leads from social media and other pipelines to capitalize on their initial interest. - Patient Intake Management: Guiding potential patients through the full intake process, including collecting personal details and credit card information securely. - Consultation Scheduling: Managing the calendars of clinic consultants to book and confirm free initial consultations. - Informative Advocacy: Conducting friendly, low-pressure discussions to educate leads on services and prepare them for their appointments. - Pipeline Coordination: Utilizing CRM tools to ensure every lead is tracked and moved efficiently through the booking funnel. Qualifications - 3+ years of experience as a telemarketer, intake coordinator, or in a similar inbound/outbound calling role. - Proven track record of managing warm leads and driving conversions in a professional setting. - Proficiency with Project Management and CRM systems is preferred. - Experience with niche-specific medical software (e.g., Zenoti or similar) is a significant plus. - A medical, Healthcare, or Aesthetic Medicine background is highly preferred. - US-based work experience is required. - Excellent English communication skills with a professional and welcoming phone presence. Requirements - Position: Inbound Sales Representative - Remote Status: Fully Remote - Working Hours: 8 am - 8 pm CST (9 hr rotational shifts) - Holidays: US Federal Holidays - Salary: 1200 USD - 1500 USD + commission - Internal Job ID: 1285

• Conduct market research and identify potential leads • Reach out to prospects through cold calling, email campaigns, and social media • Build and maintain relationships with key decision-makers • Qualify leads and schedule meetings for the sales team • Collaborate with the sales team to develop targeted strategies for lead generation • Follow up with prospects to nurture relationships and move them through the sales funnel • Keep accurate records of all communication with leads in our CRM system • Provide regular updates and reports on your performance and progress to the sales manager