Role Description The Virtual OPS Support Clinician collaborates with a multi-disciplinary treatment team to help create an individualized recovery experience that incorporates the body, mind, and spirit of each client. This role primarily supports the Outpatient Centralized Support Office by conducting comprehensive intake assessments for clients seeking outpatient services. The clinician may also provide virtual case management and, if needed in the future, support individual or group services. This position is temporary with an approximate duration of 3-6 months. Schedule: - Monday: 12:00 PM – 8:30 PM - Tuesday: 9:00 AM – 5:30 PM - Wednesday: 12:00 PM – 8:30 PM - Thursday: 8:30 AM – 5:00 PM - Friday: 8:30 AM – 5:00 PM Your Role: - Perform detailed intake assessments to determine the appropriate level of care for clients - Gather comprehensive client histories, including substance use and mental health backgrounds - Provide accurate and clinically driven assessments for substance use and co-occurring mental health conditions - Review clients’ discharge records from previous treatment providers - Facilitate referrals for urinalysis screenings for admitting clients - Make informed recommendations based on assessment findings - Coordinate and facilitate referrals for appropriate services and treatment programs - Develop collaborative treatment plans that may include referrals for Family Wellness, Psychiatric Services, MAT services, and other supports - Utilize screening and assessment tools, stage-wise interventions, and evidence-based treatment models - Coordinate care with the client, OPS program staff, and other providers as appropriate - Collaborate with family members, former providers, and referents when appropriate to support comprehensive care - Provide virtual case management services as needed - Maintain clinical documentation in the electronic medical record in accordance with agency, regulatory, and accreditation standards, including same-day documentation - Comply with all federal, state, and accreditation regulatory requirements - Complete required trainings and participate in supervision to support continued clinical development - Collaborate with the Mountainside team to ensure coordinated and effective client care Qualifications - Graduate degree in Mental Health Counseling, Marriage and Family Therapy, Social Work, Psychology, or related field, required - Holds and maintains an associate or full clinical license such as LCSW/LMSW/LSW, LMFT/MFT-A/MFT-LP, LMHC/MHC-LP, or LPC in CT, NY, NJ, or MA, required - Must have the ability and willingness to obtain full licensure in CT, NY, NJ, and MA - Limited permit or associate licensure in at least one of these states (preferably CT or NY) is acceptable - Experience with substance use and/or co-occurring disorder treatment, required - Experience conducting clinical intake assessments, required - CASAC, CAC, LADC, or LCADC preferred - Graduation from a CACREP-accredited counseling program or NASW-accredited social work program preferred - Experience in outpatient behavioral health settings preferred Requirements - The base rate of pay for this position is $24.00 - $43.26 per hour. Actual compensation is determined based on a variety of factors including education, credentials, licensure status, relevant experience, geographic location, and scope of responsibilities. Benefits - Paid Sick Time - Free meals while working on the Canaan campus

Role Description Riipen is looking for a curious, resourceful IT Support Coordinator to join our fully remote team. In this role, you will be the go-to person for keeping our team connected, equipped, and unblocked. You will handle day-to-day helpdesk support, manage our hardware inventory and shipping logistics, and support the administration of our SaaS tool portfolio. Beyond technical skills, we are looking for a natural problem solver. This role is ideal for someone who genuinely enjoys figuring things out, is organized enough to stay on top of a lot of moving parts, and enjoys working with people. This role is fully remote and open to candidates in Canada. Candidates must be based in the EST timezone, located in or near a major city with easy access to Canada Post, and must have a dedicated space at home to store and manage hardware. Having a vehicle is a strong asset. Key Responsibilities - Provide helpdesk support and troubleshoot user issues across hardware, software, and SaaS platforms - Manage employee hardware from provisioning through recovery, including shipping, tracking, and inventory management - Set up, modify, and deactivate user accounts across company systems - Support onboarding and offboarding processes in close collaboration with the People & Culture team - Administer and support a broad portfolio of SaaS tools, including access management, permissions, and basic configuration - Triage and prioritize support tickets based on urgency and business impact - Document recurring processes and create clear, accessible how-to guides for employees - Escalate complex issues when needed and follow through to resolution Qualifications - Some experience in helpdesk, IT support, or a similar internal support role - A natural problem solver — someone who is resourceful, self-directed, and enjoys figuring things out - Highly organized with strong attention to detail and the ability to manage multiple open tickets and tasks at once - Strong written communication skills, including the ability to write clear user guides and internal documentation - Comfortable working with a wide range of tools and systems, and quick to learn new ones - Located in the EST timezone, ideally in or near Toronto, with easy access to Canada Post - Dedicated home workspace with room to store and manage hardware shipments - Access to a vehicle is a strong asset Bonus Points - Experience with Google Workspace administration - Familiarity with HubSpot or similar CRM/operations platforms - Experience with a ticketing system (Jira or similar) - Experience managing hardware logistics for remote teams Benefits - 🌐 Remote/travel working opportunities (when appropriate) - 🏖️ 4 weeks of annual vacation - 🤕 Paid sick leave - 🏥 Extended Health and Dental benefits from your first day - 💻 We will ensure you have a great work-from-home setup - 📚 Learning & Development Stipend after 6 months of employment

• Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Meet sales objectives as defined.

• Provides exceptional administrative and patient care support in a virtual healthcare environment • Serves as a key point of contact for patients and clinical staff, handling inbound communications • Uploads and organizes lab results, coordinating prior authorization requests • Triaging tasks to appropriate team members • Answers and returns patient phone calls, emails, and chat messages with professionalism and empathy • Provides clear instructions and follow up regarding lab testing and medication refills per physician notes • Supports patients in understanding next steps in their care and ensure a positive virtual care experience • Initiates, tracks, and follows up on prior authorization requests for medications • Collaborates with providers, nurses, and internal staff to maintain efficient telehealth workflows • Maintains strict confidentiality and adhere to HIPAA and all applicable privacy and security regulations