Riipen

Role Description Riipen is looking for a curious, resourceful IT Support Coordinator to join our fully remote team. In this role, you will be the go-to person for keeping our team connected, equipped, and unblocked. You will handle day-to-day helpdesk support, manage our hardware inventory and shipping logistics, and support the administration of our SaaS tool portfolio. Beyond technical skills, we are looking for a natural problem solver. This role is ideal for someone who genuinely enjoys figuring things out, is organized enough to stay on top of a lot of moving parts, and enjoys working with people. This role is fully remote and open to candidates in Canada. Candidates must be based in the EST timezone, located in or near a major city with easy access to Canada Post, and must have a dedicated space at home to store and manage hardware. Having a vehicle is a strong asset. Key Responsibilities - Provide helpdesk support and troubleshoot user issues across hardware, software, and SaaS platforms - Manage employee hardware from provisioning through recovery, including shipping, tracking, and inventory management - Set up, modify, and deactivate user accounts across company systems - Support onboarding and offboarding processes in close collaboration with the People & Culture team - Administer and support a broad portfolio of SaaS tools, including access management, permissions, and basic configuration - Triage and prioritize support tickets based on urgency and business impact - Document recurring processes and create clear, accessible how-to guides for employees - Escalate complex issues when needed and follow through to resolution Qualifications - Some experience in helpdesk, IT support, or a similar internal support role - A natural problem solver — someone who is resourceful, self-directed, and enjoys figuring things out - Highly organized with strong attention to detail and the ability to manage multiple open tickets and tasks at once - Strong written communication skills, including the ability to write clear user guides and internal documentation - Comfortable working with a wide range of tools and systems, and quick to learn new ones - Located in the EST timezone, ideally in or near Toronto, with easy access to Canada Post - Dedicated home workspace with room to store and manage hardware shipments - Access to a vehicle is a strong asset Bonus Points - Experience with Google Workspace administration - Familiarity with HubSpot or similar CRM/operations platforms - Experience with a ticketing system (Jira or similar) - Experience managing hardware logistics for remote teams Benefits - 🌐 Remote/travel working opportunities (when appropriate) - 🏖️ 4 weeks of annual vacation - 🤕 Paid sick leave - 🏥 Extended Health and Dental benefits from your first day - 💻 We will ensure you have a great work-from-home setup - 📚 Learning & Development Stipend after 6 months of employment

• Own product strategy and portfolio decisions across all lines of business and delivery models • Ensure Riipen’s product portfolio aligns with the operating system and scales without exception debt • Define and evolve delivery models and experience design that produce meaningful and measurable outcomes for learners employers and partners • Ensure every product line meets or is on a path to meeting revenue growth, margin sustainability, and outcome reliability thresholds • Define leading quality gates that determine what scales and what requires redesign or exit • Make explicit deprecation decisions including stopping offerings without replacement readiness • Ensure deprecation is executed cleanly with clear communication and organizational alignment • Integrate Research and Impact as a core input into product decision making, not a downstream validation function • Ensure product decisions are informed by credible evidence and can be supported externally with partners, governments, and institutions • Partner with Research and Impact to define what outcomes must be demonstrated, how they are measured, and how that evidence informs product evolution • Ensure the voice of learners, employers, academic institutions, educators, workforce partners, and government stakeholders is consistently reflected in product decisions • Build and enforce structured customer research practices including interviews, feedback loops, and insight systems across all segments • Translate stakeholder insight into clear product tradeoffs rather than reactive changes or incremental expansion • Own product data priorities aligned to concrete decisions such as what to scale redesign or exit • Partner with Ops to ensure quality standards are enforceable operationalized and consistently applied • Partner with Revenue and Employer to ensure commercial narratives and employer readiness reflect actual product capability • Define the boundaries of what can and cannot be sold or delivered based on product reality • Provide clear product tradeoffs and portfolio rationale to the executive team and board • Ensure teams understand where to invest energy and where to let go • Continuously reduce complexity across the product portfolio to improve focus speed and outcomes

• Work within the team to execute sales & marketing strategies by conducting innovative, team-directed prospecting and personal lead generation (eg. personal networking, and web-based searches) • Educate and promote the Riipen Platform (www.riipen.com) among your own business networks to generate new leads • Convert leads into Riipen Users through a personalized promotion code • Dream, innovate, and help the Riipen team become the technology leader in the education/recruitment technology space

• Lead and orchestrate enterprise sales engagements, owning the pursuit from opportunity identification through discovery, solution design, negotiation, and contract finalization; • Engage senior institutional leaders —Presidents, Provosts, VPs, system leaders—to build trust, help institutions clarify priorities, and position Riipen as a long-term strategic partner; • Run world-class discovery, translating institutional priorities, constraints, and policy drivers into compelling partnership narratives and proposal structures; • Develop and execute named-account pursuit plans, collaborating with GTM Strategy & Solutions and Revenue Marketing for ABM-aligned engagement and account penetration; • Build and advance a healthy pipeline of strategic opportunities through a mix of direct engagement, ecosystem relationships, and targeted outreach; • Collaborate with internal partners—pulling in expertise at the right moments to strengthen solution fit and accelerate deal momentum; • Drive responses to complex bids and RFPs, shaping tailored, outcome-focused proposals that reflect institutional goals and measurable impact; • Apply rigorous qualification and forecast discipline, leveraging structured frameworks to ensure predictable execution; • Represent Riipen credibly at conferences, leadership forums, and other ecosystem events, elevating Riipen’s presence in the sector; • Deliver against an individual new business quota, ensuring growth is aligned to partner readiness, impact goals, and long-term success.

Senior Manager/Director, US Higher-Education Sales (US - Remote) Department: Strategic Partnerships Employment Type: Full Time Location: United States - Remote Compensation: $130,000 - $180,000 / year Description The US Partnerships team leads Riipen's enterprise sales motion across higher education and workforce partners in the United States—setting the direction for named-account strategy, shaping commercial narratives, and driving transformative new logo growth. We are looking for senior sellers with a proven track record in US higher-education to join this team and help us cultivate partnerships with post-secondary institutions that deliver work-integrated learning opportunities to students at scale. Your work will ensure that post-secondary learners are equipped to enter a rapidly changing world of work that is increasingly out of reach for new graduates and emerging talent. The Senior Partnerships Manager or Director will lead enterprise sales engagements across higher education, pursuing and securing transformative, multi-year partnerships aligned to institutional priorities. As a senior individual contributor, you will own the full lifecycle of strategic pursuits: identifying opportunities, shaping value propositions, engaging executive stakeholders, and mobilizing internal teams to win high-value agreements. You will operate with authority, commercial rigor, and executive presence, contributing meaningfully to Riipen’s enterprise growth trajectory. Your primary concentration will be acquisition of higher education partnerships. The right candidate will be an expert in academic life cycles and the intricate mechanics and layers of influence in the largest institutions. They will be able to open doors and speak with authority from the Provost’s Office to Career Service. This fluency needs to reach beyond the walls of the institution. Riipen’s value is in bridging the gap between school and work and selling it requires a deep understanding of the local, state, and national ecosystems of educational institutions, employers, policy-makers, private and public funders with a shared stake in workforce development. Location: This role is fully remote and open to candidates in the US. Travel Requirement: This role will require US travel for campus visits and higher-education conferences and events (approx. 25% annually) In this role, you will: - Lead and orchestrate enterprise sales engagements, owning the pursuit from opportunity identification through discovery, solution design, negotiation, and contract finalization; - Engage senior institutional leaders —Presidents, Provosts, VPs, system leaders—to build trust, help institutions clarify priorities, and position Riipen as a long-term strategic partner; - Run world-class discovery, translating institutional priorities, constraints, and policy drivers into compelling partnership narratives and proposal structures; - Develop and execute named-account pursuit plans, collaborating with GTM Strategy & Solutions and Revenue Marketing for ABM-aligned engagement and account penetration; - Build and advance a healthy pipeline of strategic opportunities through a mix of direct engagement, ecosystem relationships, and targeted outreach; - Collaborate with internal partners—pulling in expertise at the right moments to strengthen solution fit and accelerate deal momentum; - Drive responses to complex bids and RFPs, shaping tailored, outcome-focused proposals that reflect institutional goals and measurable impact; - Apply rigorous qualification and forecast discipline, leveraging structured frameworks to ensure predictable execution; - Represent Riipen credibly at conferences, leadership forums, and other ecosystem events, elevating Riipen’s presence in the sector; - Deliver against an individual new business quota, ensuring growth is aligned to partner readiness, impact goals, and long-term success. You may be a great fit if you: - Significant experience closing complex, high-value enterprise deals in EdTech, SaaS, higher education, workforce development, or adjacent public-sector markets, with a history of securing multi-year agreements; - A proven ability to engage senior decision-makers in higher-education institutions and systems—building alignment across executive sponsors, operational stakeholders, and policy influencers; - A history of building trust with senior academic leaders quickly, including comfort navigating politics, ambiguity, and competing institutional priorities; - A disciplined, insight-driven approach to discovery, capable of uncovering institutional priorities, barriers, and drivers—and converting them into clear, compelling partnership recommendations; - Fluency in structured qualification and pursuit management, using consistent frameworks to assess opportunity strength, navigate multi-threaded buying processes, and progress deals predictably; - Understanding of the dynamics that shape educational and workforce ecosystems—including funding cycles, governance structures, institutional readiness, and employer-aligned program needs; - Experience coordinating complex pursuits across cross-functional teams, ensuring the right expertise is brought in at the right stage to shape solution fit and strengthen value propositions; - A track record of performing in evolving, fast-moving environments, bringing clarity, momentum, and commercial judgment to opportunities without waiting for perfect structure; - A confident, executive communication style, able to simplify complex concepts, influence diverse stakeholders, and foster conviction in high-stakes conversations. We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, that you still apply! We believe that diverse teams are high performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives. Benefits - Remote/travel working opportunities (when appropriate) - 4-weeks of annual vacation - Generous health, dental, and vision coverage - 401K matching - Work from home stipend Note: compensation listed is inclusive of variable. We appreciate your interest and application. Only those applicants under consideration will be contacted. Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Riipen partners with colleges and universities across Canada and the United States to expand access to authentic, work-integrated learning experiences that prepare students for the workforce. As institutions face increasing pressure to improve student outcomes, strengthen career readiness, and demonstrate the value of a degree, Riipen helps them embed real employer projects directly into the student experience at scale. We are growing our marketing team to deepen our reach with senior academic leadership and accelerate Riipen’s enterprise growth across higher education. This role sits at the intersection of demand generation, content strategy, and revenue marketing, ensuring that Riipen’s thought leadership and marketing programs translate into measurable enterprise pipeline growth. The person in this role will shape how provosts, deans, and other institutional decision-makers discover, understand, and engage with Riipen. Through targeted campaigns, compelling thought leadership, and high-quality content across the buyer journey, you will build credibility with senior academic audiences and create the conditions for meaningful sales conversations with priority institutional accounts. Working closely with sales, GTM leadership, and RevOps, you will design and execute demand generation programs aligned with Riipen’s named-account strategy. This includes: - Developing campaigns that convert engagement into qualified meetings - Producing content that supports complex institutional buying decisions - Continuously optimizing programs based on performance data and pipeline outcomes This role owns the marketing programs that generate qualified conversations with priority institutional accounts and contribute directly to Riipen’s enterprise pipeline. Riipen is a mission-driven organization that moves quickly from ideas to execution. The team values thoughtful experimentation, rapid iteration, and measurable impact. The right person for this role is energized by building programs that influence institutional decision-making and help more students gain access to meaningful, career-building experiences. This role is fully remote and open to candidates in Canada or the US. Only candidates with demonstrated experience designing and executing marketing campaigns targeting post-secondary institutions in the US will be considered. The compensation range is $105,000 - $145,000 CAD or USD, inclusive of bonus. Qualifications - 7+ years of experience in B2B demand generation, revenue marketing, or growth marketing - Demonstrated track record of generating qualified pipeline for enterprise sales teams - Experience supporting account-based or named-account go-to-market motions - Strong understanding of enterprise demand generation strategy, including campaigns that drive meetings with senior decision-makers - Understanding of the higher education landscape in Canada and the United States, or the ability to rapidly develop expertise in institutional priorities and decision-making dynamics within higher education - Strong analytical mindset with experience measuring pipeline creation, funnel conversion rates, and campaign ROI - Experience collaborating closely with sales organizations in complex, multi-stakeholder enterprise deals - Excellent writing and storytelling skills with the ability to adapt tone and format for senior academic audiences across channels - Ability to move fluidly between strategy and execution, designing campaigns and producing the content and programs required to bring them to life - Comfortable working with marketing technology including CRM and marketing automation platforms, with the ability to interpret performance data and connect marketing activity to pipeline outcomes - Fluent with AI tools for content development, research, and workflow acceleration while maintaining strong editorial judgment and quality control Requirements - Design and execute multi-channel demand generation programs targeting senior academic leadership across Canada and the US - Develop and manage the editorial calendar, ensuring consistent output across content, email, social, webinars, events, and co-marketing with partners and consortia in the higher education space - Build campaigns that convert target account engagement into meetings with economic buyers and institutional decision-makers - Partner with sales leadership to align demand generation programs with priority accounts and active deal pursuits - Analyze campaign performance and continuously optimize programs to improve engagement, meeting generation, and funnel conversion - Capture insights from campaign results and feed them back into GTM strategy, positioning, and account prioritization - Contribute to qualified pipeline generation across priority target accounts through campaign programs and content - Design marketing initiatives that convert institutional engagement into qualified sales opportunities and RevOps - Track and report on marketing-sourced and marketing-influenced pipeline in collaboration with GTM leadership - Support sales leadership in progressing opportunities through the funnel with targeted campaigns and sales enablement assets - Align marketing execution with named account strategies and ABM execution - Produce awareness-stage content including blog posts, LinkedIn articles, and social content that establishes Riipen’s point of view with senior academic leaders - Develop consideration-stage assets such as research briefs, benchmark studies, and webinar content that help institutional leaders evaluate their options - Create decision-stage content including case studies, ROI frameworks, institutional outcome stories, and executive briefs that support late-stage enterprise sales conversations - Build sales enablement materials — persona-specific one-pagers, pitch deck content, outbound collateral, and competitive positioning — that equip the sales team for multi-stakeholder deals - Contribute to Riipen’s LinkedIn presence: company page strategy, executive thought leadership support, and active engagement with the higher education community - Translate market intelligence from sales conversations, advisory board sessions, and competitive monitoring into messaging updates and content priorities - Contribute to the evolution of Riipen’s messaging architecture: narrative, value pillars, persona-specific messaging, and proof points - Collaborate with Product to ensure messaging aligns with product strategy and buyer priorities Benefits - 🌐 Remote/travel working opportunities (when appropriate) - 🏖️ 4 weeks of annual vacation - 🤕 Paid sick leave - 🏥 Extended Health and Dental benefits from your first day - ✅ Generous employer sponsored health coverage and 401K match allowance for US team - 💻 We will ensure you have a great work-from-home setup - 📚 Learning & Development Stipend after 6 months of employment

• Sell into the Canadian higher-education and workforce ecosystems with credibility and depth—navigating executive-level decision cycles, funding models, procurement constraints, and complex stakeholder dynamics. • Build and advance a healthy pipeline of strategic opportunities through a mix of direct engagement, ecosystem relationships, and targeted outreach. • Lead the development of comprehensive ecosystem strategies that drive national partnership growth, leveraging your deep understanding of postsecondary, industry and regional needs. • Identify and create new markets and initiatives by strategically cultivating relationships with senior partners, securing funding, and driving licensing opportunities. • Engage senior institutional, industry and workforce leaders —to build trust and position Riipen as a long-term strategic partner. • Run world-class discovery, translating institutional priorities, constraints, and policy drivers into compelling partnership narratives and proposal structures. • Shape and present compelling narratives to senior stakeholders, leveraging data-driven insights to showcase the long-term value of partnerships and ensure future engagement. • Spearhead the development and submission of high-impact government funding proposals, grant applications, and strategic pitches to both public and private sector partners ensuring tailored, outcome-focused proposals that reflect institutional goals and measurable impact. • Build and advance a healthy pipeline of strategic opportunities through a mix of direct engagement, ecosystem relationships, and targeted outreach. • Deliver against an individual new business quota, ensuring growth is aligned to partner readiness, impact goals, and long-term success. • Collaborate with internal partners—pulling in expertise at the right moments to strengthen solution fit and accelerate partnership momentum. Ensure data, insights, and messaging are cohesive and aligned with partner needs, while also establishing Riipen’s thought leadership in the ecosystem. • Establish yourself as a leading figure within designated sector and regional ecosystems, proactively engaging with senior industry leaders and policymakers to identify opportunities for advancing Riipen’s mission.

• Sell into the US higher-education and workforce ecosystems with credibility and depth—navigating cabinet-level decision cycles, funding models, procurement constraints, and complex stakeholder dynamics. • Engage and influence cabinet-level institutional and workforce leaders—Presidents, Provosts, VPs—building executive alignment around multi-year, outcomes-driven partnership models. • Work closely with our US ecosystem leader and co-founder on high-impact pursuits—aligning on strategy, strengthening value narratives, and supporting execution for major ecosystem-led opportunities. • Build and accelerate a healthy, predictable pipeline to drive new logo acquisition across a named-account sales motion, partnering with GTM Strategy & Solutions. • Drive disciplined qualification and deal inspection, bringing and enforcing a structured, qualification-driven sales methodology that increases predictability and improves win rates. • Lead cross-functional pursuit teams in collaboration with GTM Strategy, Product, Employer and Delivery to shape solutions, remove blockers, and advance complex opportunities. • Partner with Revenue Operations to maintain inspection-ready forecasts, pipeline discipline, and clean, reliable reporting. • Play an executive role in the region’s most strategic opportunities, supporting sellers and strengthening senior-level engagement where needed. • Own a material portion of Riipen’s new bookings target, delivering predictable enterprise revenue performance and shaping the standards of excellence for the sales organization. • Set the standard for enterprise selling excellence—modeling rigor, professionalism, preparation, and a consultative, outcomes-driven approach

• Lead and orchestrate enterprise sales engagements, owning the pursuit from opportunity identification through discovery, solution design, negotiation, and contract finalization. • Engage senior institutional and workforce leaders—Presidents, Provosts, VPs, system leaders—to build trust, help institutions clarify priorities, and position Riipen as a long-term strategic partner. • Run world-class discovery, translating institutional priorities, constraints, and policy drivers into compelling partnership narratives and proposal structures. • Develop and execute named-account pursuit plans, collaborating with GTM Strategy & Solutions and Revenue Marketing for ABM-aligned engagement and account penetration. • Build and advance a healthy pipeline of strategic opportunities through a mix of direct engagement, ecosystem relationships, and targeted outreach. • Collaborate with internal partners—pulling in expertise at the right moments to strengthen solution fit and accelerate deal momentum. • Drive responses to complex bids and RFPs, shaping tailored, outcome-focused proposals that reflect institutional goals and measurable impact. • Apply rigorous qualification and forecast discipline, leveraging structured frameworks to ensure predictable execution. • Represent Riipen credibly at conferences, leadership forums, and ecosystem convenings, elevating Riipen’s presence in the sector. • Deliver against an individual new business quota, ensuring growth is aligned to partner readiness, impact goals, and long-term success.

• Own end-to-end employer acquisition, activation, retention, and lifecycle management across all Riipen programs and products. • Build and execute scalable strategies to grow and retain Riipen’s employer network while ensuring project quality and alignment with learner outcomes. • Developing strategies to grow Riipen's employer and industry relationships across high value sectors, regions and segments to support Riipen's growth and expansion goals. • Oversee employer matching and engagement, optimizing conversion rates from project posting to student completion. • Lead and mentor a high-performing growth and engagement team focused on data-driven decision-making, experimentation, and performance marketing. • Emphasize early identification of issues and alignment of corrective actions to maintain company-wide cohesion and progress. • Own and elevate the end-to-end employer experience across the platform. Collaborate closely with Product and Data teams to improve employer experience through automation, AI, and predictive insights. • Partner with the VP, Revenue to align acquisition strategies with pipeline goals and revenue targets. • Partner with the VP, Ecosystem to ensure messaging consistency and shared impact storytelling and approach across programs and audiences. • Partner with the VP, Operations and Delivery function leaders to streamline delivery, program operations, and scalability across geographies. • Develop playbooks, KPIs, and best practices for marketplace growth and employer success. • Champion cross-functional alignment and ensure consistent feedback loops between employer data, sales performance, and program operations.