Role Description We are looking for a Principal Technical Account Lead , who will join our Product team. This role owns the development and management of the technical relationship between our enterprise-level retailers and our internal teams. They help our retailers by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services, while generating excitement about how we can help them reinvent weekly shopping. In addition, the PTAL helps shape the product roadmap with Flipp’s product and engineering teams by weighing in with industry and real-world retailer knowledge. What You Will Do - Support the development of technical strategies, consulting on solutions, and building tailored plans for each partnership to build long-lasting relationships with our retail partners. - Leverage retailer and Flipp product knowledge to identify solutions to both tactical and strategic retailer problems and/or opportunities, such as increasing user engagement with the digital circular. - Project manage and overall ownership of the delivery of onboarding and strategic ad hoc projects for our enterprise and mid-market level retailers. - Serve as the technical advocate for our retailers internally within Shopfully (Flipp product teams), driving value-focused Retailer Product development. - Coordinate a small team of Technical Account Leads. - Coordinate with the North American Customer Solutions team to define common processes and practices. Qualifications - Industry experience in client services, technical pre-sales, technical account management, or project management. - Experience in handling objections and applying pre-defined technical solutions to overcome those objections. - Experience working with cross-functional teams; specifically, with Product, Sales, Analytics, and Engineering towards a common goal. - Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges. - Demonstrated experience managing and delivering internal and external projects. - Familiarity with web technologies, such as JavaScript, APIs, JSON, ecommerce systems. - Italian (native speaker level), English (full proficiency). Nice to Have - Knowledge of the retail industry and the management of promotional offers. - Spanish (full proficiency). - Familiarity with Ecommerce systems, such as Magento, Demandware, and others. - Familiarity with mobile application development ecosystem. Salary Range €50.000 - €60.000 gross / year Location While we have offices in Milan, you can benefit from our flexible hybrid model (full remote available), empowering you to work where you're most effective. Benefits - An opportunity to thrive in a rapidly scaling multinational company. - A vibrant, informal, and inclusive work environment. - We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work. - Access to learning opportunities and regular feedback sessions. - Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups. - Engage in meaningful team events: offsites, happy hours, company parties, and celebrations that unite us beyond daily tasks. - We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are. - Benefit from additional country-specific advantages based on local contracts and practices.